Transcript
Cloud-based Collaboration Solutions for High-Performance Work
Teams and Customer Engagement
Company Profile
Summer 2010
Business partners
Customers & Prospects
The Problem: Effective Team-Work
Project teams& colleagues
But existing “solutions” fall far short…• Sharepoint: heavy-weight & hard to use• CRM: doesn’t actually touch customers!• E-mail & long “reply-all” chains are the norm• Out-of-sync attachments & in-box overload• High-overhead web-meetings
with major negative business impact:• Wasted time & lost productivity• Information overload; out-of-date data• Missed schedules• Mixed-bag results
Collaboration –with colleagues, customers & partners – is critical to success in today’s business climate:
PBworks is an innovative, cloud-based, proven solution
PBworks: Proven Collaboration Expertise
Deep experience delivering SaaS-based collaboration solutions that enables high-performance team work:
• 3M+ active users
• 1M+ total projects
• 50,000 businesses
• 100% SaaS-delivered
• 97%+ satisfaction
• Passionate user base
PBworks Collaboration Solution
ChangeNotification
Wiki-styleCollaboration
DocumentSharing
ContentSearch
RevisionTracking
ProjectManagement
MobileSupport
ActivityStreams
CRMIntegration
OnlineMeetings
SocialSoftware
Cloud-delivered software supports all key aspects of internal, partner, and customer collaboration:
Easiest to use
Fastest time-to-business impact
Ideal for “cross-boundary” teams
Anywhere / anytime
Lightweight & flexible
Fully integrated
CollaborationSolution
PBworks
PBworks DeliversReal, Concrete Business Impact
Ogilvy coordinates intercontinental teams and projects“Using Pbworks, we execute marketing programs simultaneously in New York, Paris, Singapore and Sao Paolo without relying on the black hole that is e-mail.”
FedEx is breaking down “work silos” across divisions“We’re driving collaboration and information flow across marketing departments in 4 regions and 6 operating companies”
Deloitte Digital transformed its strategic planning process“Because PBworks gave us transparency all the way through, we worked faster, involved a broader range of people, and we got better data.”
Royal Bank of Canada got “instant productivity” in a call center“We have a 40-person call center supporting the new applications; they jumped right in and started after just a minute or two of instructions.”
CMS Legal links 800 legal & tax pro’s across 54 European offices“We’re integrating legal & tax practice across 9 member firms and 28 jurisdictions.”
Bracewell, Guiliani slashed legal research time“On each search, the associate saves an average of 2 hours of research.”
Typical Use-Cases
KnowledgebaseCollect, organize & search best-practices, intellectual property & other knowledge
Social IntranetConnect your team with the people, information, and resources they need
Presales Extranet
Provide a shared environment for optimizing the sales process
Client Projects
Coordinate project execution & engage clients in creative collaboration
Internal Projects
Brainstorm, plan, organize, share, execute & monitor large & small projects
PBworksShared
Workspaces
PBworks for Customer Engagement
Beyond “CRM” to Collaborative CRM for B2B customers:
4. Teams plan, execute., share files, finish tasks for dozens of projects
5. Clients engage, participate, contribute, review & approve
6. Finalize & deliver work-product(s) via workspace
8. To automatically form a searchable knowledgebase, available to active projects
2. Share info & monitor access by sales prospects
7. Archive completed projects…
NewProspect
Workspace
NewProspect
Workspace
Opportunity
1. Create online workspace for the sales cycle
ActiveProject
Workspace
ActiveProject
Workspace
3. Close & convert to client project
ActiveProspect
Workspaces
ActiveProspect
Workspaces
CompletedProject
Workspace
CompletedProject
Workspace
ToClient
PBworks is Reliable & Secure
PBworks cloud-based collaboration service may be even more reliable and secure than your data center…
Reliability:• 99.9% proven reliability
for over 3 million users
• No scheduled downtime
• Triple-redundant storage and processing power
• Encrypted offsite backup for disaster recovery
• User-initiated on-demand data export
Security:• Fully secure
communications
• Guarded, video-monitored data center
• IP whitelisting/blacklisting
• Background checks on all employees
• Optional data encryption & forensic-level audit log
PBworks Delivers “Cloud” Benefits
Use PBworks through any web browser; it delivers all the key benefits of cloud-based (“SaaS”) software:
Anywhere, Any time
Easy for Customers
Continual Improvement
Online Support
Lower Cost
Service available anywhere & anytime there’s a web browser (including mobile)
No firewall or VPN hassles or training – just invite-in clients & get to work!!!
Constantly tested & enhanced; 2 regular updates per week with NO downtime
Online help & support personnel are just a single click away
Low-cost annual subscriptions; no hardware or software to buy or IT setup/admin costs
Busting Misconceptions about SaaS
On-premise SaaS with PBworks
SecurityDepends on systems & protections set up by IT
Ultra-secure facility + encryption + secure comms + user authentication & more
ScalabilityDepends on capacity planning; large “per server” increments
Supports over 1M workspaces & 3M users; start small, grow big in small increments
Reliability & Disaster Recov.
Choose between single point of failure or cost of redundancy; set up offsite backup solution
99.9% uptime; fully redundant systems, triple-redundant storage with encrypted offsite storage.
PerformanceDepends on server horsepower & peak-load usage
Worldwide page-load times < 1.5 sec; capacity for 3+ million user base
Time-to-SolutionHardware & software procurement, setup, custom programming & integration
Up and running in minutes; seamless progression from trial to deployment
TCOSoftware license + Hardware + IT personnel + data center operating costs
Single all-in cost, leveraging economies of scale across 1,000,000+ workspaces; per-user subscription model
Many perceived disadvantages of SaaS are actually advantages:
Summary
PBworks can deliver significant benefits for work-team and customer collaboration:
Increase customer satisfaction Cut project delivery times Improve quality of team results Reduce wasted time / do-more-with-less Break down silos
Professionals at 1,000’s of firms use it already.Get a free custom demo for your firm today…
www.pbworks.com
PBworksLeadership in Work-Team
and Customer Collaboration
Thank You!
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