Opening Session

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CNH | KEY CLUB. Welcome!. Opening Session. Erinn Wong CNH District Governor. MAY BOARD MEETING 2011. CNH | KEY CLUB. Team Building. Executive Team. MAY BOARD MEETING 2011. Kiwanis Cal-Nev-Ha Foundation. The Kiwanis Cal-Nev-Ha Foundation is building a better future for our children. - PowerPoint PPT Presentation

Transcript

Erinn WongCNH District Governor

CNH | KEY CLUB

Opening Session

MAY BOARD MEETING 2011

Welcome!

Executive Team

CNH | KEY CLUB

Team Building

MAY BOARD MEETING 2011

KiwanisCal-Nev-Ha Foundation

Kiwanis Cal-Nev-Ha Foundation

The Kiwanis Cal-Nev-Ha Foundation is building a

better future for our children.

KiwanisCal-Nev-Ha Foundation

Overview of the KiwanisCal-Nev-Ha Foundation

• Established in 1965

• A non-profit 501 (c)(3) organization

• Board consists of 20 members who meet at least three times per year

• Meetings open to all!

KiwanisCal-Nev-Ha Foundation

Help Us . . .Help You . . .

Help Others . . .

KiwanisCal-Nev-Ha Foundation

Programs of the KiwanisCal-Nev-Ha Foundation

Pediatric Trauma Program Club and Division Grants

Disaster ReliefSLP Leadership Training and

Scholarships

KiwanisCal-Nev-Ha Foundation

Grant Programs

KiwanisCal-Nev-Ha Foundation

Grant Programs

• Assist Kiwanis and SLP clubs in developing service projects

• Grants available for new projects• Grants available to SLP clubs for

PTP projects; matching funds up to $250

KiwanisCal-Nev-Ha Foundation

Disaster Relief Program

KiwanisCal-Nev-Ha Foundation

Disaster Relief Program• Provides emergency financial

assistance• Recent funding includes:

– Angora Wildfires in Tahoe, CA– Southern California Wildfires

(2003, 2007 and 2008)

KiwanisCal-Nev-Ha Foundation

SLP Scholarships and Leadership Training

Photo courtesy of Pete Ballew

KiwanisCal-Nev-Ha Foundation

Scholarship Fund• Established in 1981 by Past

Governor Kenneth C. Forror, M.D.

• Provides financial assistance to members of Circle K, Key Club and KIWIN’S

• Approximately $122,000 provided annually!

KiwanisCal-Nev-Ha Foundation

Loretta Barksdale-McElwain Scholarship

• Established in 1997 through the generosity of Les McElwain in memory of his wife Loretta

• Awarded to a Key Club or KIWIN’S graduating senior, for post-secondary education

• Largest award available to a SLP recipient – annual average $22,000!

KiwanisCal-Nev-Ha Foundation

Glenn E. and Millie Muggelberg Scholarship

• Established in 2010 through the generosity of Glenn and Millie Muggelberg

• Scholarship awards will increase in future years

KiwanisCal-Nev-Ha Foundation

William and Gretchen Lofthouse Memorial Scholarship

• Established in 2010 in recognition of the contributions made by the Lofthouse Family

• Three awards each year; one for Circle K, one for Key Club and one for KIWIN’S

KiwanisCal-Nev-Ha Foundation

William Menafra & John Woodall Memorial Scholarships

• Established in honor of William Menafra, Director of the Foundation and ardent supporter of Circle K

• Established in honor of John Woodall, Past Governor of CKI and long time supporter of Circle K

• Awarded to a Circle K member

KiwanisCal-Nev-Ha Foundation

Leadership Training• Provides officers of SLP

organizations with the leadership techniques and tools.

• Approximately $40,000 - $48,000 spent annually to train SLP officers

KiwanisCal-Nev-Ha Foundation

Pediatric Trauma . . .. . . Our Major Focus

To develop local projects, which will reduce the number of children

in our District who are killed or injured by trauma.

KiwanisCal-Nev-Ha Foundation

First, the good news . . .From 1987 – 2004 the

unintentional injury death rate among children ages 14 and under has dropped by

43%

Safe Kids USA

KiwanisCal-Nev-Ha Foundation

And now, the bad news . . .• Unintentional injury remains the

#1 killer of children age 14 and under in the U.S.

• Unintentional injury kills more kids every year than any other cause – including disease, homicide and suicide!

KiwanisCal-Nev-Ha Foundation

Injuries are No Accident

Injuries are not inevitable;

they are preventable.

KiwanisCal-Nev-Ha Foundation

How Do We Address These Needs?Children’s Hospital & ResearchCenter Oakland (1994)

Loma Linda University Children’s Hospital (1994)

Rady Children’s HospitalSan Diego (1994)

KiwanisCal-Nev-Ha Foundation

How Do We Address These Needs?Children’s Hospital Central California (2000)

Kapi´olani Medical Center for Women and Children (2003)

Renown Children’s Hospital (2004)Formerly Washoe Medical Center

KiwanisCal-Nev-Ha Foundation

Working Together . . .

Photo Courtesy of Kapi´olani Medical Center

Providing First Responder Training

APLS, PEPP, PALS, ENPC and BTLS

KiwanisCal-Nev-Ha Foundation

Working Together . . .

Purchasing Pediatric Medical Equipment

KiwanisCal-Nev-Ha Foundation

Working Together . . .

Expanding Community Outreach

Programs

KiwanisCal-Nev-Ha Foundation

Kiwanis Pediatric Emergency Medicine Fellowship Program

“The Kiwanis Doctor”

KiwanisCal-Nev-Ha Foundation

What is PediatricEmergency Medicine?

• Developed in 1992• 1,446 PEM physicians (as of 2008)

• One qualified PEM physician for every 22,000 children visiting the ER!

KiwanisCal-Nev-Ha Foundation

PEM Physicians . . .• Specialize in the care of acutely ill or

injured children and teens• Treat a range of medical emergencies that

require immediate attention and are often life threatening

• Meet the unique medical needs of children• Diagnose problems in distressed,

uncooperative children

KiwanisCal-Nev-Ha Foundation

Why is This Important?• One third of the approximately 99 million

annual ER visits is for a child• Many not receiving appropriate or timely

care due to staff’s lack of pediatric training

• Babies and children are not “little people” - needs are vastly different than an adult’s

KiwanisCal-Nev-Ha Foundation

Our Kiwanis Doctors

Dr. Andrea Thorp

Dr. Tim Young

Dr. Sarah Christian-Kopp

KiwanisCal-Nev-Ha Foundation

Pediatric Trauma Fundraising

KiwanisCal-Nev-Ha Foundation

How are PTP Fundraising $$$ Spent?

1. Grants to our Partner Hospitals

2. Grants to our Kiwanis and SLP clubs

3. PTP Safety Items

KiwanisCal-Nev-Ha Foundation

Pediatric Trauma Grants

KiwanisCal-Nev-Ha Foundation

PTP Grants for SLP• Established to assist SLP clubs in

financing PTP service projects on a start up basis

• PTP grants are for new PTP projects only

• Grant funding is limited to 50% of the total project cost, up to $250 per grant

KiwanisCal-Nev-Ha Foundation

How to Apply for a Grant• Complete the SLP - PTP grant application• Include the following:

– An estimate of service hours committed to the project– Date when funds are required– A copy of the club’s current year Community Service Budget

(if available)– A project budget including club funds committed, “in-

kind” donations, and other sources of outside funding

KiwanisCal-Nev-Ha Foundation

Contact Information

Kiwanis Cal-Nev-Ha Foundation8360 Red Oak St., Ste. 201, Rancho Cucamonga, CA 91730-0608Tel: (909) 989-1500 Toll Free: (877) 597-1770

Patrick Liddell, Foundation PresidentB (818) 246-5644 x 115liddell@melbyanderson.com

Pete Horton, Secretary/TreasurerB (877) 597-1770, Ext. 104 Cell (925) 216-2926Email: pete@cnhkiwanis.org

KiwanisCal-Nev-Ha Foundation

Contact Information

Kiwanis Cal-Nev-Ha Foundation8360 Red Oak St., Ste. 201, Rancho Cucamonga, CA 91730-0608Tel: (909) 989-1500 Toll Free: (877) 597-1770

Jennifer Chaves, Pediatric Trauma Program CoordinatorB (877) 597-1770, Ext. 126Email: jennifer@cnhkiwanis.org

KEY CLUB

Bee-ing a Lieutenant GovernorBy: Erinn Wong

Agreement to Serve•Perform AT LEAST 50 hours of service

• Above and BEEyond = 75 hours•Send reports, directory, and budget ON TIME•Attend MANDATORY board meetings & District Convention•Hold at least 8 Divisional Council Meetings •Contribute at least 10 monthly submissions to the district news•Conduct an Officer Training Conference, Regional Training Conference, and Conclave•Encourage on time dues payment •Diligently participate in your assigned district committee•Promote the Kiwanis Family organization and the Key Club core values•Communicate with your Regional Advisor at least 2 times a month•Abide by the Code of Conduct•Maintain high academic standards and follow school rules•Know your division and its clubs

Code of Conduct

•Behave professionally (Section A)•If there is any reasonable suspicion the District Administrator has the right to search your room (Section B)•No alcohol, tobacco, or drugs unless it is prescription (Section C)•Curfew is from 12am-5am (Section D)•No females shall be allowed in the room of any male Key Clubber and no male may be in the room of any female Key Clubber. (Section E)

Medical Release Forms

•The “Do’s”:• Do travel with your Medical Release Form• Do BEE safe

•The “Do-nots”:• Do not travel outside of your region without permission from both regional advisors

• Do not act before thinking

Distinguished Lt. Governor•These guidelines are only recommendations, not mandatory•Distinguished will be rewarded to Lt. Governors who go above and BEE-yond…the little things count.•Quality before Quantity •Many things are taken into consideration:

• Submissions / Work / Attitude / Effort

Distinguished Lt. Governor

•Home Club • Bee a good standing member

• Complete 75 hours of service (recommended)

• Attend Home Club meetings

•Kiwanis Family• Attend special events, DCMs, and meetings

• Communicate and inform your Kiwanis

Distinguished Lt. Governor•Division

• Raise the current bar• Membership, attendance, service hours, funds for PTP, etc.

• Complete Committee Work• Send items requested by District Technology Editor Elijah Kang

• Articles, visuals, etc. • Submit your work ON TIME

• MRF for each month• DCM Agendas • District Publication inserts• Training Conference Reports

• Complete non-required tasks • Challenge of the Month, etc.

• Communication

Expectations•Work:

• Club Visitations• Divisional Council Meetings• Community Service• Checking email at least once a

day• Agendas, Reports, and

Contributions • Committee Assignments • Visiting Kiwanis Family • Communicate

•Bonding:• Home Club Bonding• Divisional Bonding• Region Bonding • Advisor Bonding • District Board

Bonding• Lots and lots of

bonding•Conflict:• Divisional • Scheduling• Personal• Motivational

Member Roots

Don’t forget how it feels like to be a member. When you don’t know what to do

ask yourself, “What would I have liked?”

Sacrifices

•Time•Extra Opportunities•Time with friends and family•Non-Key Club related dreams

Gains•Stronger friendships•Awesome public speaking skills •Stronger work ethic•Networking across three states •Key Club connections •Professional skills

Advice•Ask for help! You’re not alone.•Communicate, communicate, communicate.•Find a balance.•Do not procrastinate.•Listen to criticism and advice but take it like a grain of salt.

Developing Skills

Speaking

Socializing

Working

Handling Money

You can expect twenties, hundreds, and even thousands in your hand.Precautions:

• Don’t walk home alone with money• Keep money stashed away• Keep records of every dollar spent• Save receipts• If you are nervous speak to regional

advisor• Let the adults handle the moneyDistrict Treasurer CJ Van will have more

information

Support

Divisional Assistants

Advisors

Executive TeamDistrict Board

Region Team

District Governor Erinn Wong, cnhkc.dg1112@gmail.com Information from Immediate Past District Governor Diana Nguyen

Questions?

May Board 2011

LTG Work Submissions

Presented by CNH District Secretary Andrew Liu

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

Work Submissions Overview

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

Report Submissions• 10th of every month• before 6:00PM• includes MRF, TCRs• submit to

• CNH Archive• Region Advisor

Team

Overview

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

Publication Submissions

• 20th of every month• before 6:00PM• includes RNEWS, DCM

Agendas, DNEWS, visuals, articles

• submissions will vary, so pay attention!

Overview

File Naming

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• Subject Line: D## Work, R## Work• Ex: D90 Work, R20 Work

• Monthly Report Form: D##_MRF_2011-12• Ex: D90_MRF_2011-12

• DCM Agenda: D##_DCM_MonthDigits• Ex: D90_DCM_06

• Region Insert: R##_RNEWS_MonthDigits• R20_ RNEWS_06

• Division Newsletter: D##_DNEWS_Month• Ex: D90_DNEWS_06

File Naming

Articles & Visuals

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• Articles• template is on CyberKey• Subject line: D## [School] –

[Topic]• Ex: D90 Beehive High – Fall

Rally South• send to:

cnharticle@gmail.com• posted in CNH Key on the

CyberKey

Articles & Visuals

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• Visuals• each club can send a max of 5

pics per event to the LTG• LTG chooses 5 pics out of ALL

club pics per event• D##_Event##

• Ex: D90_FRS01• send to

cnhvisuals@gmail.com• Subject line: D## Event

• Ex: D90 FRS

Articles & Visuals

Questions?- Overview

- File Naming- Articles/ Visuals

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

Newsletters

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• created and submitted by Division News Editor (DNE)• must follow graphic standards• send to cnh.newsarchive@gmail.com, Lt. Governor, Region Advisor Team• subject line: D## News• only submission format for Division Newsletter Competition • submitted ONLY in PDF format

Division Newsletter

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• Includes:• International Updates• Executive Inserts for members• Region Inserts• Committee Inserts• Executive Inserts for officers

• Posted on the 1st of every month• deadline for ALL inserts: 20th of every month before 6PM

District Newsletter

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• Why is this format beneficial?• the District Newsletter represents our CNH district as ONE voice

• using the same template throughout newsletter

District Newsletter

Communication

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• Encourage your clubs to submit their MRFs by the 5th of every month

• Modes of communication• Email• Phone calls• Club Visitations• Snail Mail

• Constantly communicate with your Region Team to gather info for the Region Insert

Communication

Next Deadline

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

Report SubmissionsJune 10, 2011 before 6PM

(MRF)

Publication SubmissionsJune 20, 2011 before 6PM

(July DCM Agenda, RNEWS, DNEWS, Articles, Pictures)

START ASAP!

Next Deadlines

Questions?ASK!

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

Training Conference Reports

Presented by CNH District Secretary Andrew Liu

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

Overview

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

What is a Training Conference Report (TCR)?• report required to submit after Officer Training

Conference (OTC), Regional Training Conference (RTC), and any other leadership conference

• included in report:• event details • attendance • workshops• and any materials used (i.e. flyers, budget form,

program, literature samples, etc.)

Overview

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

Overview

•Remember to always save all of your work and preparation for an OTC or RTC in order to get credit for your contributions!• Refer to last year’s TCRS to help you plan

Submission

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• File Name: D##_TCR_Event_YearORR##_TCR_Event_Year• Ex: D90_TCR_OTC_2011

R20_TCR_RTC_2011• Subject Line: D## Work OR R## Work (always stays the same for all submissions)

• Ex: D90 Work R20 Work

• Send to: • CNH Archive (cnharchive@gmail.com)• Region Team• Region Reflector Group

Submission

Reminders/ Details

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

• TCR should be sent ASAP after the training conference was held • if the training conference was held between an entire region, only ONE LTG needs to submit the TCR

• needs approval from ALL members of the Region Team, including Regional Advisors

• needs to be submitted in PDF format• used for determining Distinguished/ Robert F. Lucas LTG

Reminders/ Details

Questions?ASK!

C N H | K E Y C L U B

May Board Training Cali-Nev-Ha District

CNH | KEY CLUB

15 Minute Break Period

MAY BOARD MEETING 2011

Executive Team

CNH | KEY CLUB

Time Management

MAY BOARD MEETING 2011

Parliamentary Procedure

Presented by Doug Gin, Region 9 Advisor

What is Parliamentary Law

• A system of maintaining order in organizations

• Designed to follow the will of the majority, protect the rights of the minority, and protect the interests of those absent

• Works best in an atmosphere of trust, mutual respect, and shared purpose

Fundamental Rules

• All members have equal rights, privileges, and obligations.

• Full and free discussion of all motions, reports, and other items of business is a right of all members

• Only one question can be considered at a time• Members may only speak after they have risen

and have been recognized by the chair

Fundamental Rules (cont)

• No one may speak more than twice on the same question and only after everyone has had the opportunity to speak for the first time

• Members must not attack or question the motives of other members

• In voting, members have the right to know at all time what the motion is before the assembly and what it means if it passes

Obtaining the Floor

• Before being allowed to address the board, the board member must first raise his/her hand and be recognized by the presiding chair

• Once recognized, state your name and division number

• Always speak loudly and clearly so that everyone can hear what you are saying

Making the Motion

• When making a motion, state: “I move …”• If the presiding chair initiates the motion by

stating: “I entertain the motion to …”, you can simply state “So moved” to avoid having to reiterate the motion as entertained.

• To second a motion, you need only state: “I second that motion”

Discussion / Debate

• Every member has the right to speak on every debatable motion before voted upon

• All discussion must pertain to the motion on the floor

• No member may speak twice on the same motion until everyone has had the opportunity to speak for the first time

• No one can speak on the same topic more than twice

Voting

• Unless special rules apply, majority decides.

• A majority is more than half of the votes cast excluding abstentions

• Unless stated otherwise, voting is by voice• Any member may request a division of the

assembly if there is uncertainty as to the true result of the voice vote

Summary of the Process

• A member rises and addresses the presiding officer

• The presiding officer recognizes the member

• The member states the motion• The presiding officer restates the motion,

thus placing it before the board for consideration

Summary of the Process (cont)

• The board may discuss the motion if it is debatable and amend the motion if it is amendable

• The presiding officer takes the vote• The presiding officer announces the result

Privileged Motions

• Motions which do not relate to the pending question but have to do with matters of such urgency or importance that, without debate, they are allowed to interrupt the consideration of anything else.

Privileged Motion Examples

• Raise a question of privilege: Use to request the AC be turned on, or close windows, repeat the motion, etc.

• Adjourn: Terminates the meeting. "I move that we adjourn."

• Recess: Short intermission in a meeting. “I move to recess for 10 minutes”

• Call for orders of the day: Requires the adopted agenda be followed

Subsidiary Motions

• Motions which assist the assembly in treating or disposing of a main motion. They have the effect of hastening action upon, delaying action upon, or modifying the main motion.

Subsidiary Motion Examples

• Lay on the Table: Sets aside pending question temporarily

• Previous Question: Ends debate and orders immediate vote (2/3 majority)

• Limit or Extend Debate: Modifies debate length (2/3 majority)

• Postpone: Defers consideration to a later date/time• Amend: Modifies a main motion by inserting,

adding, and/or deleting to the main motion

Main Motions

• A motion which brings business before the board and which can be made only while no other motion is pending.

Incidental Motions

• Motions which deal with questions of procedure and arise out of another pending motion or item of business. With the exception of the motion to appeal from the ruling of the chair, they are not debatable.

Incidental Motion Examples

• Point of Information: Inquires as to the facts affecting the business at hand

• Parliamentary Inquiry: Requests chairs opinion on parliamentary procedure

• Division of the Assembly: Calls for verification of a vote by physical count

• Division of the Question: Permits a motion to be divided into 2 or more parts for separate consideration

• Point of Order: Challenges an error in procedure and requires a ruling by the chair

Flow Chart of Parliamentary Procedure and Debate

On Agenda? Yes Chair Recognizes Speaker

No

Motion is made

SomeoneSeconds

DEBATE ONMAIN MOTION

No Move to AddAgenda Item

SomeoneSeconds

Vote on Motion toAdd Agenda Item

Yes

Motion toAmend?

DebateMotionYes Someone

Seconds? Yes

No Return to DEBATEON MAIN MOTION No

Debate onAmendment

Yes

AmendmentPasses?

Debate MAIN MOTIONAS AMENDED

Vote on MotionAs Amended

Vote on Amendment

Vote on Motion

C N H K E Y C L U B

Effective LeadershipDistrict Governor Erinn Wong, cnhkc.dg1112@gmail.com

C N H K E Y C L U BEthics

Discussion

• What does ethics mean to you?• How do you abide by your own ethics?• Are ethics even important?

C N H K E Y C L U BEthics

What are ethics?

•According to dictionary.com…• A system of moral principles• Rules of conduct recognized in respect to a particular

class of human actions or a particular group• Moral principles

C N H K E Y C L U BEthics

The 6 Pillars of Character (created by the Josephson Institute)

•Trustworthiness•Respect•Responsibility•Fairness•Caring •Citizenship

C N H K E Y C L U BPublicity and the Media

Facebook, Tumblr, MySpace, Twitter…what’s okay to do?

•The Do’s• Do publicize on Social Networks

• DCMs, events, fundraisers, etc.• Do make events private

•The Don’ts• Don’t conduct business!

• Planning, contacting, etc.

C N H K E Y C L U B

COMMUNICATION IS THE KEY TO SUCCESS.

Communication

Communicate frequently with…•Members

•Clubs•Division

•Regional Team (Advisors + LtGs)

•Committees•District Board

We are one TEAM, one FAMILY, one OHANA.

C N H K E Y C L U B

Open Up

Communication

Why should you? • You can get support!• People will understand why you’re acting a certain way.• Someone has gone through the same thing and can share

advice with you.

If you don’t communicate…nobody’s going to know what’s going on!

C N H K E Y C L U BCommunicationProper Etiquette

Email•Use correct grammar,

punctuation, spelling, and capitalization.

•Limit your emoticons.•Don’t use slang or

abbreviations.

You are conducting business, so please be professional!

In Person•Do not use BUZZ words.

•Act poised and professional, but be yourself!

C N H K E Y C L U B

How to Deal

Stress

•Prioritize and plan!• The list strategy.• Use your planner!

•Have personal quiet time.• Do something you enjoy (i.e. reading a book) by yourself.

•Delegate work.• You have assistants for a reason.

C N H K E Y C L U B

How to Delegate Tasks

Task Delegations

•Don’t do everything yourself! •Share the work – let other people get involved!•Create task coordinators.•“Two minds are better than one.”•Think, “Which tasks can be done by others? Which ones MUST be completed by me?”•Together, all 3 (or more) of you make a team.•Don’t overwork your assistants.

C N H K E Y C L U B

YOU CAN DO IT!

Motivation

•Somewhere halfway through the term, you’re going to feel “burned out”.•How to overcome it?

• Have a support system of other Lt. Governors.• RELAX.• Delegate work.• Plan well and get a lot of work done in the summer.

C N H K E Y C L U B

Questions?Go for it!

CNH | KEY CLUB

Lunch Period

MAY BOARD MEETING 2011

C N H K E Y C L U B

Public SpeakingDistrict Governor Erinn Wong, cnhkc.dg1112@gmail.com

Information Immediate Past District Governor Diana Nguyen, and the 2010 CTC Public Speaking Workshop

C N H K E Y C L U B

Fun Facts of Public SpeakingAfraid?  Nervous? Freaking out? You‘re not the only one!•Public speaking is the most common phobia in the world - even beyond the fear of death. •Three of every four persons suffer from speech anxiety. •Whether you're 17 or 52, male or female, millions of people experience this fear in any given year.

C N H K E Y C L U B

What is public speaking?•Put bluntly, it is speaking in public, preferably among an audience of humans.•In essence, it is a conversation, a connection, between you and your audience.

C N H K E Y C L U B

FearsHow you look

How you soundWhat you say

Will you be liked?It is awkward

C N H K E Y C L U B

Find Inspiration•Listen to spoken word artists, teachers, political

figures•Read quick quotes

•Watch people who you admire •Motivate yourself

C N H K E Y C L U B

Love + Audience

+ ConfidenceQualified Public Speaker

Basic Formula

C N H K E Y C L U B

Open Your Mind to What the Audience Wants•Remember public speaking is a conversation

•You may have all the information in the world, but if it’s not suiting their needs, they won’t be interested.•Be Captain “Hook”!

C N H K E Y C L U B

Actually Speaking…Amplify•Not too loud, not too quiet•Audience won’t pay attention if you aren’t heard

Annunciate•World War II=War War II

Tone•Fluctuate your tone so that your voice captures attention

C N H K E Y C L U B

Know Your AudienceAnalyze the people sitting before you…•Who is your audience?•What do they like?•Why did they come and listen?•Will they appreciate your use of SAT words?•You don’t want to offend them or make them nod off while you are talking.

C N H K E Y C L U B

Express Yourself!Make Eye Contact

Don’t be afraid to use your hands

C N H K E Y C L U BCaution

•Your Audience•Your Jokes•Your Vocabulary•Your Image

C N H K E Y C L U B

BEE Yourself •Do not imitate others- people will sense it

•Sprinkle in elements from people you admire

•Develop your personal style •In the end this is you presenting the product

I love my flaws, my mistakes, & myself.

C N H K E Y C L U BEnjoy it!

•Public Speaking should be fun, FUN, FUN!•If you don’t enjoy it, why would they (your audience)?•Smiles are contagious

• Your goal is to converse, not whip out a list of jokes you memorized

•Let you and the audience… BE ONE.

C N H K E Y C L U B

Silence•Obtaining silence is key to being a

successful public speaker •If you can hear me once…If you can hear me

twice…•Present right next to the source of the

problem •The 3-S Plan: Stop, Stare, Smile

C N H K E Y C L U B

Mistakes•If you have typo… •If you run out of breath… •If you are so nervous your shaking…

•Smile, keep going, and move on

C N H K E Y C L U B

Questions?Ask away!

Effective Meetingsfor the Lt. Governors

Presented by CNH District Governor Erinn Wong

Template Courtesy of Quang Ho

Key Club

May Board Training 2011We serve, therefore we BEE

Key Club

May Board Training 2011We serve, therefore we BEE

What would you want?

You want people to describe the meeting as:

• Fun/Cool/Awesome/Inspiring/Worthwhile/ InformativeYou want people to say this about the

meeting:•I am going to take this home and apply it to life. This was deep.•Wow! I want to bring this information to my club and members.•Man, that was definitely eye opening.

Key Club

May Board Training 2011We serve, therefore we BEE

Inspiration

“Lady GagaDon’t fret to DEFY…”-Immediate Past District Governor Diana Nguyen

Key Club

May Board Training 2011We serve, therefore we BEE

Traditional Meetings

Questions:•Are you living up to your IP or surpassing the IP? •How were your IP’s DCMS?•What did they do?•What didn’t you like?

Key Club

May Board Training 2011We serve, therefore we BEE

Be Original

Stop thinking so much about being like your IP Be yourself!

Try an idea. It is not stupid.

Make it memorable.Take a chance.

CREATE YOUR OWN

FLAVOR

i.e. the Erinn Wong

Shizam!

Key Club

May Board Training 2011We serve, therefore we BEE

Ice-Breakers

Common Ice-breakers:•Huggy Bear•Ninja•Human Knot

Ideas:•Questions•Jigalo•Boom Chicka Boom Boom•Ride that Pony•Pick up linesSprinkle these throughout your meeting to get

the audience awake!

Key Club

May Board Training 2011We serve, therefore we BEE

Motivational Training

Inspire Service • Guest speakers

• Key Clubbers in your Division

• Local Organizations

Personal Experience

• Share your stories• Reflect back on what

you have done• Keep it real

Key Club

May Board Training 2011We serve, therefore we BEE

Events

Kill two birds with one stoneService + DCM

worthwhile •Is there space to accommodate a meeting?

•Will the area allow you to project?•Will members be interested? •Are there alternative options? Is it mandatory for everyone?

Ask yoursel

f

Key Club

May Board Training 2011We serve, therefore we BEE

Publicity

•The Do’s:•Do use social networks (Facebook, Tumblr, etc.) to publicize events.•Do set the event to private and add the regular attendees.•Do let your guests invite potential new members.

•The Don’ts: •Don’t conduct business on social networks.•Don’t put the event as public.

Setting an Example

•Do not start too late •Do not end so late either •Appreciate those who come early•Be early •Come prepared

Key Club

May Board Training 2011We serve, therefore we BEE

Key Club

May Board Training 2011We serve, therefore we BEE

Food

•Food attracts•Host fundraisers with businesses•Sweets are a nice snack•Try healthy (Veggie Chips) •Pizza is too common •You have money in your budget for snacks! Use it to your advantage…but don’t buy full meals.

Key Club

May Board Training 2011We serve, therefore we BEE

Community

•Explore your community•Holding DCMs at a routine place has its consequences•Use DCMs as a time to capture everyone’s interest•Introduce Mom and Pop shops•Close to good restaurants•Make every DCM a social DCM

Key Club

May Board Training 2011We serve, therefore we BEE

Audience

•Remember the advisors•Analyze your audience

• personalities• general background• age

•Don’t be a turn off •Appropriate jokes and comments•Watch for vocabulary !

Key Club

May Board Training 2011We serve, therefore we BEE

Accomplish

1.Establish an enjoyable setting2.Publish invitations3.Start with a goal for yourself and

attendees4.Work to accomplish that mini goal5.Reach the goal and leave with a tingly

feeling that you did something

District Governor Erinn Wong, cnhkc.dg1112@gmail.com Information from Immediate Past District Governor Diana Nguyen

Questions? Ask Away!

May Board 2011

CNH BUDGETPresented by District

TreasurerChristopher J. Van

CNH KEY CLUB

May Board 2011 | California Nevada Hawaii District

• Anticipated Overall: $184,000.00• Total Disbursements: $168,870.00

– Administrative: $89,150.00– Officer & Board : $63,320.00– Committee Expense: $16,400.00

• Other Revenues– The money gained that goes directly out

General Fund Budget

May Board 2011 | California Nevada Hawaii District

- Credit Card Service Fees- Computer Software, Small Equipment- Telephone- Conference Calls- Office Supplies

Administrative

May Board 2011 | California Nevada Hawaii District

- Postage & Shipping- Printing- Professional Fees-Merrill Lynch- Annual Audit- Bank Fees-Cash Short/Over- Service Leadership Department Expense

Administrative: $89,150.00

- Executive Board’s Travel &

Administrative- International Officers (Trustee Travel to Board Meeting)- 2012-2013 Executive Board Expense (April-June 2013)

Officer & Board

May Board 2011 | California Nevada Hawaii District

- Int’l Convention Travel Support of (31 LTG’s & IP Governor- Hawaii Convention Support- Hawaii Travel Support- Key Leader Scholarships (15 x’s $150.00)- Board Gift to Governor- Travel & Expense Div. 1-47- Lt. Governor’s Reserve

Officer & Board : $63,320.00

- Prada Scholarship- District Projects- Member Relations- Kiwanis Family & Foundation- Membership Recognition- Convention Chair- P.I.E. Chair- Kiwanis Committee Reimbursement- Foundation Training Funds Reimbursement

Committee

May Board 2011 | California Nevada Hawaii District

Committee Expense: $16,400.00

- District Project Income [Fall Rally North]- District Project (Expense) [Fall Rally North] - District Project Income [Fall Rally South]- District Project (Expense) [Fall Rally South]- Walk for Life Income

Other Revenue

May Board 2011 | California Nevada Hawaii District

- PTP Income - Contribution to CNH Foundation for PTP- Fundraising Income- Other Misc. Income- Fundraising Expense- Pins- CTC- Depreciation Expense- CNH Foundation Key Club

Scholarship Fund

Other Revenue: $0.00

Got Questions?Don’t Be Shy!

Christopher J. Van, District Treasurercnhkc.dt1112@gmail.com

CNH KEY CLUB

May Board 2011 | California Nevada Hawaii District

Fundraising CardsMarek LeBlancSpecial Assistant

CNH | KEY CLUB

MAY BOARD MEETING 2011

Fundraiser Overview Guide

GREAT ADVANTAGES:• An easy to sell product that is

personalized with the name of your Key Club

• You sell them for $20 at the door• Keep 50% - That’s $10 profit per

card! • Your supporters save hundreds at

popular restaurants and businesses for an entire year

Save up to 50% off at local favorites plus national brands like:

LARGEST BRICK & MORTAR DISCOUNT NETWORK IN THE COUNTRY260,000+ locations

Frequently Asked Questions

How do the cards work?Key Club Cards are designed to fit conveniently in a purse or wallet and are about the same size as a credit card.

Login Codes – Each card has a unique login and pin number to access all of our local and national discounts for a full year.

Custom Text – We give you 25 characters to personalize your cards. This makes your Key Club Cards unique to your school and a lot easier to sell to your supporters.

Expiration Date – All cards are set to expire 13 months from the date we send them to you. You’ll not only have plenty of time for the fundraiser, but you’ll instantly create repeat business that is ready to buy a new card from you every year.

Frequently Asked Questions

How do I see the discounts?Just like hundreds of coupon books, this one card gives your supporters the power to save on everything from dining, shopping, recreation, travel, groceries, golf, movies and more! Save up to 50% off at over 250,000 locations nationwide.

After purchasing the card from you, your supporters will go to: www.KeyClubCard.com and use the unique codes from the front of their card to log into the discount network.

To try it for yourself as a guest, use this login:KC10 - 55

Frequently Asked Questions

How do I see the discounts?Your supporters are greeted with a welcome message fully branded for Key Club. The logo at the top stays static throughout the site.

Once logged in, you can search by any zip code or savings category and the discounts are displayed:

Frequently Asked Questions

How do you use the discounts?

Many of the restaurants and businesses on our program will simply allow you to show your card to redeem their discount offer.

Others (such as Domino’s Pizza) will provide a link to redeem the offer through their online ordering page.

For tracking purposes, some merchants will require a printed coupon. These merchants say: “Coupon Required” so you can print out the coupon before going to their store.

Most of our retailers will allow you to print and use their coupon as many times as you would like throughout the year.

Frequently Asked Questions

Note: A 30 day expiration date is automatically added to each coupon when printed

Sample Coupon

Mobile Coupon Network: [instant discounts via show-your-phone offers/coupons/codes]

Throughout 2010 and 2011, Access is converting its “instant savings” brick & mortar merchant network into mobile-ready coupons and offers.

Rather than printing a coupon to present at the point of sale, members can simply show-their-phone or provide a merchant approved code to receive an instant discount – all delivered via the users mobile device.

The mobile merchant database will be geo-coded, similar to all other Access platforms, so that offers may viewed based on where the mobile device is located.

National, regional and local brands will be a part of the Access mobile coupon network.

Savings

Coming soon …

KEY CLUB CARDThe Fundraiser Process:

1. After placing your order with TriQuest, the cards are delivered to you within 7-10 days

2. Your Key Clubbers and participants go out and sell the cards to everyone they know (parents, grandparents, aunts/uncles, cousins, family, friends and neighbors)

3. All money is collected at the door with no return visits and no order forms

4. You don’t need to pay for the order until after your fundraiser is over

What could we expect to make with this fundraiser?Because you earn $10 per card, the profits really add up!

While no two fundraisers are exactly the same, most groups conservatively set to have each participant sell 10-20 cards.

Caring … Our Way of Life

The 10 boys we had do this said it was easy! They sold 20-40 cards each and were able to pay for all of their activities in one fundraiser. I sold 10 cards myself in less than 5 minutes just by talking with some people at my work. We'll definitely do this again next year!

- Douglas | Florida

I absolutely love this program; one of our kids sold 15 cards just by going to some neighbors and talking to her teachers. They were easy to sell and I have been recommending it to everyone I know who is looking to raise money for their programs.

- Brenda | Delaware

We were able to capitalize on America's current economic struggles, by presenting the cards as a way to save money in these tough times, not as a "fundraiser.”

- Jeanie | Michigan

I was at work and we were going to order a pizza, I pulled out my card and after seeing the discount, I sold 4 cards on the spot!!

- Dave | New Jersey

Everyone that I sold the card to was thrilled that unlike other cards that they have purchased in the past, this card is good nationally.

- Mike | Pennsylvania

This was the most profitable and easiest fundraiser I found.

- Pam | Texas

What our customers are saying

How to Get Started:STEP 1: Determine the number of cards you’ll need

STEP 2: Fill out and fax in your order form

STEP 3: You’ll receive your cards within 7-10 days

Caring … Our Way of Life

The Key Club Card is a win-win fundraising solution for your Key Club and your District. It creates goodwill with the community and awareness about your organization.

In this tough economy, the Key Club Card gives you an opportunity to provide something of great value back to your supporters, while simultaneously raising the money you need to support and enhance your programs.

For a digital copy of this presentation, please contact:

Steve McFarland| TriQuestDirect: (801) 954-2112steve.mcfarland@gotriquest.com

Marek LeBlanc | CNH Key ClubDirect: (951) 318-0246cnh.kc.sa@gmail.com

We look forward to working with you!

VOUCHINGPresented by District

TreasurerCj Van

CNH KEY CLUB

May Board 2011 | California Nevada Hawaii District

May Board 2011 | California Nevada Hawaii District

What is it?

Vouch (transitive verb) - \’vau̇ch\4 b : to verify (a business transaction) by examining documentary evidence.

-courtesy of Merriam Webster Online

Why Vouch?

May Board 2011 | California Nevada Hawaii District

• You volunteer your time for the District, therefore you shouldn’t be spending any of your money for it

• To provide for your division• Your goal is to spend ALL of your

budget on expenses to aide you throughout your term

What Can I Vouch For?

May Board 2011 | California Nevada Hawaii District

• Snacks for your DCM• Ink, Toner, Paper• Copying Expenses• Office Supplies• Computer software for

Key Club Work• Certificates/Awards• Mileage (14 cents per

mile)• Necessities you need to

run a meeting or a training conference

• Transportation to Divisional/District Events (DCM, Fall Rally, DCON, etc.)

• Use of facilities for events

• Postage• Computer hardware

(CDs for clubs)• Banquet necessities• Necessities that you

spend for Key Club

What Can’t I Vouch For?

May Board 2011 | California Nevada Hawaii District

• NO SPIRIT ITEMS!• Personal Items• A laptop/printer/iPad 2• 3-course dinners for your division• Anything that is not regarding your

Key Club work• Things of irrational common

knowledge to vouch for

How Do I?

May Board 2011 | California Nevada Hawaii District

1. Scan a digital file of your receipts2. Fill out a Voucher Form3. Mail your voucher form and your hard-copy

receipts to the Robert E. Wikoff941 Terrace CourtOakdale, CA 95361-2725

*If your receipt(s) include any items that you don’t wish to vouch for, specify so in your mail

How Do I?

May Board 2011 | California Nevada Hawaii District

4. Once sent, email me, Mr. Roberson, and Mr. Hennings with you division number, date voucher sent, and amount vouched

To: cnhkc.dt1112@gmail.comCc: bruce@cnhkiwanis.org,

cnhadan@gmail.comSubject: D72N, 5-27-2011, $83.47

Upon receiving your email, I will record and send a confirmation of your voucher

Vouching Tips

May Board 2011 | California Nevada Hawaii District

−Take advantage of District Office Printing!

−Submit your vouchers within a 3-month period from your receipts

−Keep all your receipts!−Keep copies of all your vouchers−Submit vouchers when you have at least

$25 in reimbursements−Start vouching on JULY 1ST

Vouching Tips

May Board 2011 | California Nevada Hawaii District

−Official vouching policy can be found verbatim from the CNH Policy Manual→Cnhkeyclub.org→Resources/Policy and Forms→Policy Manual→Section 150 (Financial) on Page 20-21

Got Questions?I’m all ears

Christopher J. Van, District Treasurercnhkc.dt1112@gmail.com

CNH KEY CLUB

May Board 2011 | California Nevada Hawaii District

Simply Smart Fundraising © 2010 TriQuest

Fundraiser Overview Guide

Simply Smart Fundraising © 2010 TriQuest

GREAT ADVANTAGES:• An easy to sell product that is

personalized with the name of your Key Club

• You sell them for $20 at the door• Keep 50% - That’s $10 profit per

card! • Your supporters save hundreds at

popular restaurants and businesses for an entire year

Simply Smart Fundraising © 2010 TriQuest

Save up to 50% off at local favorites plus national brands like:

Simply Smart Fundraising © 2010 TriQuest

LARGEST BRICK & MORTAR DISCOUNT NETWORK IN THE COUNTRY260,000+ locations

Simply Smart Fundraising © 2010 TriQuest

Frequently Asked Questions

How do the cards work?Key Club Cards are designed to fit conveniently in a purse or wallet and are about the same size as a credit card.

Login Codes – Each card has a unique login and pin number to access all of our local and national discounts for a full year.

Custom Text – We give you 25 characters to personalize your cards. This makes your Key Club Cards unique to your school and a lot easier to sell to your supporters.

Expiration Date – All cards are set to expire 13 months from the date we send them to you. You’ll not only have plenty of time for the fundraiser, but you’ll instantly create repeat business that is ready to buy a new card from you every year.

Simply Smart Fundraising © 2010 TriQuest

Frequently Asked Questions

How do I see the discounts?Just like hundreds of coupon books, this one card gives your supporters the power to save on everything from dining, shopping, recreation, travel, groceries, golf, movies and more! Save up to 50% off at over 250,000 locations nationwide.

After purchasing the card from you, your supporters will go to: www.KeyClubCard.com and use the unique codes from the front of their card to log into the discount network.

To try it for yourself as a guest, use this login:KC10 - 55

Simply Smart Fundraising © 2010 TriQuest

Frequently Asked Questions

How do I see the discounts?Your supporters are greeted with a welcome message fully branded for Key Club. The logo at the top stays static throughout the site.

Once logged in, you can search by any zip code or savings category and the discounts are displayed:

Simply Smart Fundraising © 2010 TriQuest

Frequently Asked Questions

How do you use the discounts?

Many of the restaurants and businesses on our program will simply allow you to show your card to redeem their discount offer.

Others (such as Domino’s Pizza) will provide a link to redeem the offer through their online ordering page.

For tracking purposes, some merchants will require a printed coupon. These merchants say: “Coupon Required” so you can print out the coupon before going to their store.

Most of our retailers will allow you to print and use their coupon as many times as you would like throughout the year.

Simply Smart Fundraising © 2010 TriQuest

Frequently Asked Questions

Note: A 30 day expiration date is automatically added to each coupon when printed

Sample Coupon

Simply Smart Fundraising © 2010 TriQuest

Mobile Coupon Network: [instant discounts via show-your-phone offers/coupons/codes]

Throughout 2010 and 2011, Access is converting its “instant savings” brick & mortar merchant network into mobile-ready coupons and offers.

Rather than printing a coupon to present at the point of sale, members can simply show-their-phone or provide a merchant approved code to receive an instant discount – all delivered via the users mobile device.

The mobile merchant database will be geo-coded, similar to all other Access platforms, so that offers may viewed based on where the mobile device is located.

National, regional and local brands will be a part of the Access mobile coupon network.

Savings

Coming soon …

Simply Smart Fundraising © 2010 TriQuest

Simply Smart Fundraising © 2010 TriQuest

KEY CLUB CARDThe Fundraiser Process:

1. After placing your order with TriQuest, the cards are delivered to you within 7-10 days

2. Your Key Clubbers and participants go out and sell the cards to everyone they know (parents, grandparents, aunts/uncles, cousins, family, friends and neighbors)

3. All money is collected at the door with no return visits and no order forms

4. You don’t need to pay for the order until after your fundraiser is over

Simply Smart Fundraising © 2010 TriQuest

What could we expect to make with this fundraiser?Because you earn $10 per card, the profits really add up!

While no two fundraisers are exactly the same, most groups conservatively set to have each participant sell 10-20 cards.

Caring … Our Way of Life

Simply Smart Fundraising © 2010 TriQuest

The 10 boys we had do this said it was easy! They sold 20-40 cards each and were able to pay for all of their activities in one fundraiser. I sold 10 cards myself in less than 5 minutes just by talking with some people at my work. We'll definitely do this again next year!

- Douglas | FloridaI absolutely love this program; one of our kids sold 15 cards just by going to some neighbors and talking to her teachers. They were easy to sell and I have been recommending it to everyone I know who is looking to raise money for their programs.

- Brenda | Delaware

We were able to capitalize on America's current economic struggles, by presenting the cards as a way to save money in these tough times, not as a "fundraiser.”

- Jeanie | Michigan

I was at work and we were going to order a pizza, I pulled out my card and after seeing the discount, I sold 4 cards on the spot!!

- Dave | New Jersey

Everyone that I sold the card to was thrilled that unlike other cards that they have purchased in the past, this card is good nationally.

- Mike | Pennsylvania

This was the most profitable and easiest fundraiser I found.

- Pam | Texas

What our customers are saying

Simply Smart Fundraising © 2010 TriQuest

How to Get Started:STEP 1: Determine the number of cards you’ll need

STEP 2: Fill out and fax in your order form

STEP 3: You’ll receive your cards within 7-10 days

Caring … Our Way of Life

Simply Smart Fundraising © 2010 TriQuest

The Key Club Card is a win-win fundraising solution for your Key Club and your District. It creates goodwill with the community and awareness about your organization.

In this tough economy, the Key Club Card gives you an opportunity to provide something of great value back to your supporters, while simultaneously raising the money you need to support and enhance your programs.

For a digital copy of this presentation, please contact:

Steve McFarland| TriQuestDirect: (801) 954-2112steve.mcfarland@gotriquest.com

Marek LeBlanc | CNH Key ClubDirect: (951) 318-0246cnh.kc.sa@gmail.com

Simply Smart Fundraising © 2010 TriQuest

We look forward to working with you!

The Member Experience

Presented by CNH District Governor Erinn Wong

Template Courtesy of Quang Ho

Key Club

May Board Training 2011We serve, therefore we BEE

Key Club

May Board Training 2011We serve, therefore we BEE

Distinguished Guidelines

Checklist:On time Monthly Reports & Submissions8 DCMOfficer Training ConferenceRegional Training ConferenceConclaveCommunication with region/advisors/committeeAim for 75 hours of service Club visitations

Key Club

May Board Training 2011We serve, therefore we BEE

Distinguished Guidelines

It is a recommendation, so why should I do this?DCMS/ Submissions

• Documents the work you have done as LTGService Hours

• Set the exampleOfficer Training Conference/Regional Training Conference/Conclave

• These events are for your division and membersCommunication

• You can not help the division/region/committee if you are not involved.

• If you don’t communicate, how can you expect others to communicate with you?

Key Club

May Board Training 2011We serve, therefore we BEE

Distinguished Guidelines

Club Visitations•Think of it like coming over to a friend’s house•Being friendly and respectful is key •Fill out a club visitation form afterwardsHow does that make you feel?•Builds a stronger connection•Nice to drop by and visit for both people

Key Club

May Board Training 2011We serve, therefore we BEE

Distinguished Guidelines

You are not just a NUMBER.

12 34 56

Key Club

May Board Training 2011We serve, therefore we BEE

Distinguished Guidelines

What I’m looking for is…POSITIVE ATTITUDE

LEARNING

SERVICE

PERSONAL GROWTH

DEDICATION

EFFORT

LEADERSHIP

Key Club

May Board Training 2011We serve, therefore we BEE

Distinguished Guidelines

Reflections, Reflections, Reflections• The depth of your reflections in your Monthly Report Form, distinguished categories, challenges of the month, etc. is important

• Every word typed will be read

Key Club

May Board Training 2011We serve, therefore we BEE

The Member Experience

The Role of The Lt. Governor:• Larger than you think• Glues all clubs together• Fundraises for PTP• Creates Divisional T-shirts • Promotes unity• Sends reminders about Fall Rally, DCON, & leadership opportunities

• Counts their service

Key Club

May Board Training 2011We serve, therefore we BEE

The Member Experience

Member Feelings Lt. Governor Feelings

Bored AnnoyedIndifferent TiredInspired Frustrated Excited Excited

Welcomed ConfidentAmazed Loved

Key Club

May Board Training 2011We serve, therefore we BEE

The Member Experience

Remember how you felt like when you were a member?

• Take that into account!• Don’t act superior…remember where you came from.• Always be friendly and approachable.• Always be accessible.

Key Club

May Board Training 2011We serve, therefore we BEE

The Member Experience

Connection and Communication

Know the names of

the no names

Acknowledge work emails

phone callssnail mail

Inclusiveness

District Governor Erinn Wong, cnhkc.dg1112@gmail.com Partial information from Immediate Past District Governor Diana Nguyen

Questions? Go, Go, Go!

May Board 2011

Executive Team

CNH | KEY CLUB

Team Building

MAY BOARD MEETING 2011

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