Open Source Governance at Massive Scale - devops.talksplus.com · DEVOPS TALKS CONFERENCE 2019 100% of Chef’s major product code is Open Source. 11/09/2019 13 DEVOPS TALKS CONFERENCE

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DEVOPS TALKS CONFERENCE 2019

Open Source Governance at Massive Scale

Nell Shamrell-Harrington

Principal Engineer, Chef

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Open Source Software will be used by everyone everywhere…

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It came true! We won!

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Now what? How do we makethis sustainable?

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Creating and maintaining Open Source Software is

still really hard

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Sharing a project on GitHub is easy…

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Successfully governing a project is much harder…

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Especially at massive scale

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Open Source Community isthe foundation of Chef

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Open Source Communities produce better software

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The best way to create software is in close collaboration with the

people who use it

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100% of Chef’s major productcode is Open Source

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Chef has 1000+ Open Source projects

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We need to govern at massive scale

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Humanity

Technology

Open SourceGovernance

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3 Duties of Open Source Governance

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• Automate the correct things

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• Keep users and contributors engaged

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• Avoid burnout

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• Principal Engineer at Chef

• Community Engineering Lead a Chef

• Co-host of “Adventures in DevOps” podcast

• Long time Open Source Contributor and Maintainer

• @nellshamrell

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•Automate the correct things• Keep users and contributors engaged

• Avoid burnout

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Correct automation enables speed and accuracy

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Correct automation frees up humans to do what they do best

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Technique - Issue Templates

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Technique - Pull Request Templates

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Technique - Linters

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Technique – CI/CD

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Where do humans come in?

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Open Source Governance is full of judgement calls

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Issue Judgement Calls

• Should this be addressed?

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Issue Judgement Calls

• Should this be addressed?

• If yes, can we/should we address it now?

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Pull Request Judgement Calls

• Does this add value to the project?

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Pull Request Judgement Calls

• Does this add value to the project?

• If yes, is it the right thing for the project at this time?

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Even if a option is superior from a technical stand point, it still

may not be right for the project

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A contribution returns negative value when it makes other contributions harder

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•Keep users and contributors engaged• Avoid burnout

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Open Source projects live and dieby community engagement

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Best way to keep someone engagedis to respond to them

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Any response is better than no response

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Responses must come from a human

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Always, always, alwayssay thank you

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Always, always, alwayssay why

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Technique – Response Time Maximums

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Technique – Pull Reminders

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Engagement requires directhuman interaction

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Engagement includes seeking feedback

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Types of feedback

• Asking for information

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Types of feedback

• Asking for information

• Asking for permission

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Technique – Community Spaces

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Technique – Surveys

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Technique – NDAs

Non-Disclosure Agreement

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In all types of engagement set boundaries

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•Avoid burnout

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My burnout story

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Burnout does not mean you are not mentally strong enough…

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Burnout means you are too strong

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If you attempt to push through burnout, everyone loses

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Burnout is not only a danger to the person burning out…

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It is also a danger to the project itself(and the owners of the project)

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Technique – Project Membership

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Technique – Screen Recording

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Technique – Knowledge Sharing

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When someone tells you they are burning outlisten and take immediate action

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• Avoid burnout

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The dream of Open Source came true…

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We define what happens next

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Open Source Communities produce better software

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Humanity

Technology

Open SourceGovernance

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Book of Open Source

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• Principal Engineer at Chef

• Community Engineering Lead a Chef

• Co-host of “Adventures in DevOps” podcast

• Long time Open Source Contributor and Maintainer

• @nellshamrell

Thank You!

Open Source Governance at Massive Scale - devops.talksplus.com · DEVOPS TALKS CONFERENCE 2019 100% of Chef’s major product code is Open Source. 11/09/2019 13 DEVOPS TALKS CONFERENCE

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