Transcript
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element
in your career and personal lives.
Inspires confidence
Builds respect in business and social life
Helps make friends
Develops a distinct personality
Reveals your ability to others
On the basis of organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture
Symbols with different meaning
Badly expressed message
Faulty translation
Unclarified assumption
Specialist’s language
Premature evolution
Inattention
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate
Barriers in Superior
Attitude of Superior
Fear of challenge of authority
Lack of time
Lack of awareness
Barriers in Subordinates
Unwillingness to communicate
Lack of proper incentive
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and receiving
information among people…
Noise
Use of
channel to
transmit
the
message
Verbal Messages - the words we choose
Paraverbal Messages - how we say the
words
Nonverbal Messages - our body language
These Three Components Are Used To
Send Clear, Concise Messages
Receive and Correctly Understand Messages
Sent to Us
Are brief, succinct, and organized
Are free of jargon
Do not create resistance in the listener
SENDING MESSAGES
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Postures and Gestures
The objective approach suggests that an
organization is a physical, concrete thing, that it is
tangible and actually holds people, relationships,
and goals. (container view of organization)
A subjective approach looks at an organization as
activities that people do. Organization consists of
the actions, interactions, and transactions in
which people engage. Organization is created and
maintained through the continually changing
contacts people have with one another and does
not exist separately from the people whose
behavior constitutes the organization.
A program that focuses on general communication
processes and dynamics within organizations. Includes
instruction in the development and maintenance of
interpersonal group relations within organizations;
decision-making and conflict management; the use of
symbols to create and maintain organizational images,
missions, and values; power and politics within
organizations; human interaction with computer
technology; and how communications socializes and
supports employees and team members. (source: U. S.
Department of Education)
Communication through officially
designated channels of message flow
between
organization positions
Official information exchange
Usually found in organizational charts,
policy
manuals, or hierarchical structures
Episodes of interaction that do not
reflect officially designated channels of
communication.
is inherent and even a necessary aspect
of
organization life.
Pro: Creates a relaxed, comfortable
climate
Key purposes:
Direct action: to get others to behave in desired fashion
Achieve coordinated action
Systematic sharing of information
+ interpersonal side with the focus on interpersonal relations between people
Physical Barriers
Distortion
Lack of Subject Knowledge
Ambiguous, Muddled Messages
Semantics(The study of language with special concern
for the meanings of words and other symbols.)
Rumors
Stress
Information overload
Failing to Communicate /Loss of Transmission
Hesitation to be candid
Narrow viewpoints
The message is delivered to the wrong audience
Unreliable transmission (due to noise or inconsistent
sending)
Misreading non-verbal elements
Avoiding non-verbal elements
Status differences
Distorted perception
Organizational culture
Slowed communications
Boundary differences
Cultural, Linguistic, and Diversity Barriers
Not Listening/Selective hearing
Lack of basic communication skills.
Focus on ‘you’ instead of ‘I’ or ‘we’.
Show audience benefit or interest in
receiver.
Emphasize positive ,pleasant facts.
Be sincerely tactful, thoughtful, and
appreciative.
Use expressions that show respect.
Choose non discriminatory expressions.
Use the right level of language.
Check accuracy of figures, facts and words.
Maintain acceptable writing mechanics.
Listening
Requires concentration and energy
Involves a psychological connection with the
speaker
Includes a desire and willingness to try and see
things from another's perspective
Requires that we suspend judgment and evaluation
Nonverbal
Giving full physical attention to the speaker;
Being aware of the speaker's nonverbal messages;
Verbal
Paying attention to the words and feelings that are
being expressed
Key Listening Skills
Maintain eye contact with the audience
Body awareness
Gestures and expressions
Convey one's thoughts
Practice effective communication skills
It is two way.
It involves active listening.
It reflects the accountability of speaker and listener.
It utilizes feedback.
It is free of stress.
It is clear.
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