Non-Credit Enrollment Management: The Changing Landscape from ERP to Solution Specific Software

Non-Credit Enrollment Management: The Changing Landscape

from ERP to Solution Specific Software

Non-Credit Enrollment Management: The Changing Landscape

from ERP to Solution Specific Software

CALEM Conference

Thursday, July 24th, 2014

Kathleen Brady, Augusoft

Chief Sales Executive

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Kathy Brady

Chief Sales Executive

Continuing Education Professional

Introducing

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presentation. Use of the terms "partner" and "partnership" do not imply a legal partnership between Augusoft and any other party. Various trademarks are held by

their respective owners.

• ERP

• Best of Breed Solutions

• Customer (Student) Expectations

• Administration Expectations

• Non-credit Continuing Education as unique entity

• Trends

• Questions

Agenda

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Enterprise Resource Planning (ERP) is a business management

software—usually a suite of integrated applications—that a

company can use to collect, store, manage and interpret data from

many business activities, including:

• Product planning, cost and development

• Manufacturing or service delivery

• Marketing and sales

• Inventory management

• Shipping and payment

Enterprise Resource Planning (ERP)

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• Banner® by Ellucian, Colleague®

by Ellucian, Oracle’s PeopleSoft®

• Designed for academic (credit)

side

• Application (enrollment),

registration, payment are separate

functions

• Tracking of student from first

engagement through graduation

ERP for Education

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• CIO recognizing that ERP does not work for every situation

– Joanna Young, CIO, University of NH explains in a recent interview why

individualized solution may provide better service to the institution.

• LERN® and Augusoft publish whitepaper, “Continuing

Education: Unique Programs Require Unique Software”

– CE Units follow entrepreneurial business model which is unique in an

academic setting

– Data collection and analysis key to making profitable business decisions

– Instructional design for CE programs is very different than a semester-

based course

Solution Specific Software

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• LMS– Blackboard

• CRM– Salesforce.com

• Human Resources– WorkDay

• Financial Management– Kuali

• Marketing– Genoo

• Enrollment/Registration– Lumens

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Best of Breed Solutions

• Browse, choose, pay for

goods & services online

• Intuitive process

• Companies buying training

have similar expectations.

• Immediate answers

• Expect immediate access

• Loyalty is gained through

exceeding expectations

Customer (Student) Expectations

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• Dashboard views of key

performance metrics

• Ad-hoc reporting

• Business Intelligence

• Analytical Reports

addressing CE needs

• Connections between

CRM and Enrollment

Administration Expectations

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Augusoft Lumens®. Dashboards© 2014.

• Business model for CE very

different than academic

model—profit center

• Rapid response environment

• Contract Training is not the

exception any longer

• ROI tracking for classes and

certificate programs

• Increase CE staff productivity

• Provide superior customer

service to students

• Meet needs of the diverse

population you serve

Unique Needs

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• Cloud-based (SaaS) meeting the needs of staff, faculty, students

• Integrate with various products providing a holistic solution

• Intuitive for students, faculty and staff

• Meets or exceeds 80% of your needs

• Customer-focused development

• Industry experts providing intellectual capital

• Provides industry trained support staff

Best of Breed Software Solutions

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• CRM for open enrollment and

contract training

• Conference management

• Student retention tools

• Post completion data tracking

• LMS integration

• 3rd party Online Course

Provider integration

• Custom ERP integration

practices

• Diverse program offerings

CE Trends Software Must Address

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Questions? Contact:

• Kathy Brady

• 401-264-0150

• kathy.brady@augusoft.net

Trusted experience in lifelong learning

Innovation built on best practices

Exemplary customer assistance

Questions

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