Nick Sykes Lean Coordinator

Organizational Performance

Review

Process—1.1.3

Nick SykesNick Sykes Lean CoordinatorLean Coordinator

Key Steps in Process:

Preparation

Details•Prepare plan for performance review

•Department metrics (RPH, throughput, quality, etc.)•Company metrics•Supplier performance•Competitor performance

Annual

Collect Data

Details•HMF EDS•Customer surveys•Industry associations•Balanced Scorecard

Ongoing

Performance Reviews

Details•Monthly Manager’s meetings•Weekly Department meetings•Quarterly strategic planning review meetings

Ongoing

Assessment

Details•Collect feedback and improve process (ref-1.1.4)•P.I.T Crew meetings

Ongoing

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Contact info: Nick Sykes Lean Coordinator (949) 645-4800 x4641 nick@hixsonmetalfinishing.com

www.hixsonmetalfinishing.com