New aspects of Cisco UC Interoperability
Post on 13-Dec-2014
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New aspects of Cisco UC Interoperability
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What is integration?
• Is my home phone integrated with your home phone? • Is my corporate email system federated with yours? • Does integration imply connecting two of the same type
of system or different systems?
Anyone Anywhere
• The objective: Let me collaborate with
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Cisco Collaboration Architecture
Network Services
Medianet Services
Collaboration Services
Client Services
Collaboration Applications
Devices
Transport Signaling QoS
Auto-Discovery
Transcoding
Auto-Configuration
Transrating
Resource Control
Transcribing
Workflow
Scheduling and Calendaring
Session Mgmt
Presence / Location
Recording/Playback
Authoring
Real-time Data Sharing
Real-time Messaging
Search
Semantic Processing
Social Graphing
Metadata Tagging
COMMUNICATION
CONTENT
Client Services Framework
Medianet Services Interface Lightweight APIs
Messaging
Enterprise Social Software
Conferencing
Telepresence
IP Communications
Customer Care
Desktop Mobile In-Room
Secu
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Serv
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Session Management
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What is a Session Management Edition cluster ?
A CUCM cluster and SME cluster use exactly the same software A CUCM cluster is typically used to register 10,000s of Phones An SME cluster is typically used as a platform for Trunk and Dial Plan aggregation Both CUCM and SME support Voice, Video and Encrypted calls Support for SME deployments was introduced with UC version 7.1(2) UC version 8.5 introduces a number of features that enhance SME functionality : Improved SIP Trunk and H323 Inter Cluster Trunk functionality Improved through-cluster routing SIP Normalization and Transparency scripts
H323 Trunk MGCP Trunk SIP Trunk
CUBE CUBE
CUBE
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CUBE CUBE
PSTN
H323 MGCP SIP
Unified CM Session Management Edition Cluster
Leaf Unified CM Clusters/ Leaf UC Systems
CUCM Clusters with H323 QSIG
Trunks to SME
PBXs/ CUCM Clusters with SIP Trunks to
SME
CUCM Clusters with
H323 Trunks to SME
PBXs with MGCP Q931
Gateway Trunks
PBXs with MGCP QSIG
Trunks to SME
CUCM/PBX with SIP QSIG Trunks to SME
Why deploy Session Management Edition ?
An SME cluster can interconnect 1000’s of UC systems using SIP, H323, or MGCP Trunks SME allows you to reduce UC system complexity by centralizing your dial plan and call
routing rules in the SME cluster which in turn allows you to simplify the dial plan and management of the connected UC systems
Voicemail System
Conferencing System
An SME cluster at the core of your network allows you to flexibly manage your UC system as it grows and changes…….
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Reasons for deploying an SME cluster
CUBE CUBE
PSTN
H323 MGCP SIP
Unified CM Session Management Edition Cluster
CUCM Clusters with H323 QSIG
Trunks to SME
PBXs/ CUCM Clusters with SIP Trunks to
SME
CUCM Clusters with
H323 Annex M1 Trunks to SME
PBXs with MGCP Q931 Gateway
Trunks
PBXs with MGCPTrunks to
SME
CUCM/PBXs with SIP QSIG Trunks
to SME
Voicemail System
Conferencing System
A centralized Dial Plan in SME allows you to : Globalize and Normalize the called and calling numbers used by all Leaf systems Manage overlapping number ranges in Leaf systems Configure “find me” call routing using Route List and Route Groups Re-route calls via the PSTN when the device cannot be reached via and IP path SME Mobility features allow you to offer Single Number Reach functionality to devices on 3rd Party UC systems SME Normalization scripts allow you to modify any inbound or outbound SIP message and SDP body content – simplifying interoperability with 3rd party UC systems
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PSTN PSTN PSTN PSTN PSTN PSTN
Phase 1 – PBX Aggregation
PSTN
CUBE CUBE
Phase 2 – Centralized IP PSTN
PSTN
CUBE CUBE
Phase 3 – PBX decommissioning
PSTN
CUBE CUBE
Phase 4 – CUCM cluster
SME cluster - PBX aggregation SME migration to a CUCM cluster
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Extend and Connect Architecture & Call Flow Jabber Use Case CUCM
CTI applications have limited monitoring and call control capabilities for remote destinations
Cisco User
CTI
Office Phone 3000
Home Phone 4155551212
PSTN
PBX Phone 9196661313
CSF/Jabber device DVO-Enabled
3rd Party PBX
Enterprise DN: 3000
Remote Destination: 4155551212
Remote Destination: 9195551313
Cisco Jabber client
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Extend and Connect Architecture & Call Flow CTI Remote Device Use Case CUCM
CTI applications have limited monitoring and call control capabilities for remote destinations
Cisco User
CTI
Office Phone 3000
Home Phone 4155551212
PSTN
PBX Phone 9195551313
CTI Remote Device DVO-Enabled
3rd Party PBX
Enterprise DN: 3000
Remote Destination: 4155551212
Remote Destination: 9195551313
3rd-Party client
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MS Lync Integration
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Different options exist – How to choose the right one?
Cisco UC Integration for MOC or Lync
UC Gateway
Customer Deployment
scenario
Full Microsoft
UC Solution
Blended: Microsoft Desktop +
Cisco Phone
Cisco Jabber
Full Cisco
UC Solution
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Cisco Unified Clients…
Cisco Soft Client Architecture
Cisco Unified Infrastructure Services
Cisco UC Integration
for Microsoft
Cisco Unified Personal Communicator
Cisco Quad Phone
Developer & Integrator SDK
Cisco UC Integration
for RTX
Cisco Webex Connect
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Cisco Jabber Introduction
Cisco Jabber & CuciLync
Instant Messaging Jabber Technology
Cisco Enterprise Call Control Video & Desktop
Share Engine
Cisco Secure Remote Access
Webex Collaboration Environment
Cisco Unity Connection
Voice Messaging
Application Integration (MS Office)
Conferencing
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Cisco BYOD Architecture One network, One policy, Unified Management
Good
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Different options exist – How to choose the right one?
Cisco UC Integration for MOC or Lync
UC Gateway
Customer Deployment
scenario
Full Microsoft
UC Solution
Blended: Microsoft Desktop +
Cisco Phone
Cisco Jabber
Full Cisco
UC Solution
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Cisco Collaboration Architecture
Network Services
Medianet Services
Collaboration Services
Client Services
Collaboration Applications
Devices
Transport Signaling QoS
Auto-Discovery
Transcoding
Auto-Configuration
Transrating
Resource Control
Transcribing
Workflow
Scheduling and Calendaring
Session Mgmt
Presence / Location
Recording/Playback
Authoring
Real-time Data Sharing
Real-time Messaging
Search
Semantic Processing
Social Graphing
Metadata Tagging
COMMUNICATION
CONTENT
Client Services Framework
Medianet Services Interface Lightweight APIs
Messaging
Enterprise Social Software
Conferencing
Telepresence
IP Communications
Customer Care
Desktop Mobile In-Room
Secu
rity
Serv
ices
Id
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Cisco UC Integration for Microsoft
• The UC Integration provides a Cisco UC client with controls exposed with the Microsoft client interface
• Provides phone presence to OCS/Lync
• Supports Microsoft Office Communicator R2 and Microsoft Lync 2010
• Runs on Microsoft Windows XP SP3, Windows Vista 32/64bit and Windows 7 32/64bit
• Provides soft phone audio and video and desk phone control using UC manager call control
• Visual voicemail with Cisco Unity or Unity Connection
• Desktop collaboration using Cisco MeetingPlace and Webex
• Calling from Microsoft Office, Internet explorer and other applications
What is the Cisco Integration for Microsoft
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Voicemail, Communications History, Soft phone / Desk phone control
Options & Dial pad
Voice, Video and Conference calling
and in Call Controls
Cisco Communication Panel
Conversation
Microsoft Office Communicator Microsoft Lync (shown)
User Experience
Simply drag or right click a contact to
start a voice, video or collaboration
session
Microsoft Client Cisco UC Integration™ for Microsoft Lync
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• Video calls – both in Softphone and Desk Phone mode • Point to Point & Multipoint calls • High quality, standards-based H.264 video
• CIF, VGA and HD resolutions supported • Interoperable with Cisco and 3rd party video solutions
• Leverages CUCM CAC to manage video traffic on the WAN
Cisco UC Integration™ for Microsoft Lync High Definition Video for Rich Interactions
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Cisco UC Integration™ for Microsoft Lync Phone Presence
• Availability in Lync is updated to reflect Softphone/Hardphone state • Shows your current Softphone/Hardphone state to your contacts • Users showed “On the phone” also for calls to Video Bridge, VC stations or
any other video system (Cisco or Third Party)
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Microsoft & Cisco Interoperability Use cases and Scenarios – SIP-Trunk / Direct-SIP Audio
Front-End Pool Lync Clients
Mediation Server Pool
CUCM
OCS 2007 / Lync 2010 (no media bypass), none G.711 on IP-PBX
Transcoder
RTaudio G.711 G.729/iLBC
RTaudio
Front-End Pool Lync Clients
Mediation Server Pool
CUCM
OCS 2007 / Lync 2010 (no media bypass)
G.711
• The two call flows above show the signaling and media paths in a SIP-trunk interoperability scenario.
• Lync Mediation Server ONLY supports G.711, requires additional transcoding resource if any other codec is used in such an scenario.
With CUCM 8.x and above a MTP is not required in this configuration.
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Microsoft & Cisco Interoperability
Use cases and Scenarios – SIP-Trunk / Direct-SIP Audio
Front-End Pool Lync Clients
Mediation Server Pool
CUCM
Lync 2010 (with media bypass)
G.711 G.711 MTP
• With the introduction of Media Bypass in Lync 2010 the Lync client can initiate direct G.711 not requiring media to be transcoded in the Mediation Server.
• Signaling still has to flow via the Mediation Server. • Media Bypass mandatorily requires all media to come from a single IP address.
Which is the reason why a MTP has to be inserted into this scenario.
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Video Integration with MS
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Microsoft Lync 2010 - video capabilities summary Point to Point video call:
o Still uses the RTVideo codec as default - CIF, VGA and HD (with Quad Core CPU) as possible resolutions
o Single codec supported for interoperability with standard VC is H263 (max resolution is CIF@15fps)
Multi-Point video call using Internal A/V MCU:
o Support RTVideo codec only
o Support CIF and VGA as resolutions (No HD)
o Support Voice Activated Switching only (no Continuous Presence)
o Utilize Microsoft CCCP as protocol to create, extend and manage the Multi-party Video Conference
Content Sharing:
o Use Microsoft specific solution both for Point to Point and Multi-Point calls (no BFCP support)
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VCS and B2BUA Service Introduction
VCS X7.0 introduces the concept of Back to Back User Agent (B2BUA): Service running on “Lync-OCS Gateway” VCS Keep standard based and OCS / Lync signalling separate Recommended scenario (Old way still supported in X7.x, not in X8.x) Simplified configuration (one menu with all the options listed together) Publishing VCS Presence into OCS/Lync is supported and strongly
recommended to have a full User Experience Allows interoperability with OCS/Lync Clients connected from Internet through
Microsoft Edge Server AMG is supported and improved in terms of features support (Call Transfer, Hold
and Multi-way) End to End encryption for Media and Signaling
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Lync / VCS Deployment Guide http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Microsoft_OCS_2007_R2_and_Lync_2010_Deployment_Guide_X7-‐1.pdf
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Advanced Media Gateway (AMG)
Video Communication Server (VCS)
Transcodes Microsoft RTV to HD or VGA standard compliant
video codec
Scalable and resilient Interoperability with
Microsoft OCS 2007 R2 and Lync 2010
UC Gateway
UC Gateway Solution for MS Video Interop
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MS Office Integration
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Microsoft SharePoint 2007
Cisco Click to IM/Call
Word
Microsoft Outlook 2007
Cisco Presence Light-Ups
Microsoft & Cisco Interoperability
Microsoft Applications enabled with Cisco Collaboration
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Cisco Presence Light-ups Cisco Click to IM/Call
Microsoft Outlook 2010
Supported in
CUPC 8.0(3)
Microsoft & Cisco Interoperability
Microsoft Applications enabled with Cisco Collaboration
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Cisco Jabber
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Introducing Cisco Jabber for Windows
Cisco Jabber is our new UC and Collaboration client: User Interface and experience built to be highly intuitive. Full Office integration Standards based Interoperability Based on the second generation CSF, optimized in terms of memory and resource utilization Range of extensibility points and application integrations Also available for Mac
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Voice & Video Call Control
Jabber for Windows provides two call control options
Enterprise Call control (ECC) o ECC allows a customer to integrate Jabber for
Windows with Unified Communications Manager.
o ECC provides control of a Cisco desktop phone as well as soft phone operation.
o URI dialling planned with CUCM 9.0
Cloud Call Control [subject to change] o Only available in cloud deployment
o Provides computer to computer calling between two users of the Webex cloud
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Voice & Video Call Control
• Users can select mode of operation using the system tray icon.
• Drop down list will provide a list of hardware/software associated to user.
• Users can be configured to use just desk phone, just soft phone or both.
Desk phone Control
Soft phone Operation
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The Cisco Precision Video Engine
• Precision Video Engine is a H.264 AVC software library designed to handle voice and video related tasks
• This library is based on the Video Engine used in the Cisco “Movi” product (*)
• Provides full HD interoperability between Jabber desktop clients and any standard based VC systems
• PVE also provides audio codecs G.711a/u, G.722, G.729a, iLBC (and subject to change AAC-LD, G.722.1)
• PVE supports frame size QCIF to 720p based on attached camera. Note: HD 720p will be possible using DUAL CORE CPU!
(*) Note – “Movi” has been recently renamed Cisco Jabber Video for TelePresence
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Desktop Sharing
• Video Desktop Share is based on the BFCP standard. • Video Desktop Share allow you to share your desktop not only with other
Jabber clients but also Telepresence Systems and Rooms...how many customer are waiting for this?
• CUCM 8.6.x needed for BFCP support • Point to Point and Multipoint (MCU based) scenario are possible
Other Jabber Clients
Personal Telepresence Systems
Telepresence Rooms
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Desktop Sharing
Some Screen shot from Tobias Lab.....
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Searching for Contacts
• Client provides search across multiple contact record sources.
• Client uses predictive search to refine resolution list as you type.
Search and dial bar
Recent Contacts Returned
Directory Contacts Returned
Local Contacts Returned
[subject to change]
Auto detect AD/LDAP (on premise) Recommended pre 8.6(2)
UC Manager UDS Service (on premise) Recommend for 8.6(2) +
Webex Corporate Directory (Cloud)
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Solution Summary
• Suggested approach for customer, advantages with Cisco standards
based IPT/Video (LCS/OCS can be easily migrated to Jabber)
Full Office integration
• Designed with the goal to optimize resource utilization (CSF2G)
• Supports standard based audio and video codecs
• High Definition 720p (with a Dual Core CPU), also for calls to Video
Conference systems
• BFCP Desktop Sharing with any standard Video Device
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Q&A
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