Transcript
Navigating the Online Student
Lauren Havens and Kelly ClaytonNortheast e-Learning Consortium Conference
October 2015
Overview of our Presentation
• Overview of Wilmington University• Areas of Online Learning and University Support of
Online Students• Navigators Role in Online Student Support• Future Goals• Conclusion, Q&A
Where exactly is Wilmington University?everywhere.
8 Delaware Locations
5 Partnership Locations
100% Online
• Wilmington University started in 1968 as Wilmington College with a charter class of 194.
• WU now enrolls over 20,000 students with 13 locations in DE, NJ, and MD.
• Accredited by the Middle States Commission on Higher Education.
• Private non-profit, non-sectarian university.
Wilmington UniversityAbout
• Currently 8,099 students
are taking 1 or more
courses online
• Currently 5,281 students
are 100% online
97 Online Programs, Concentrations and Certificates
• Online Planning and
Administration
• Instructional Design
• Online Student Service
• Instructional Technology
• Training and Support
• Ed Tech System Administration
• Multimedia Services
COEL – College of Online and Experiential Learning
Online Learning & Educational Technology Team
Online Student Service Suites
Shea, 2002
Systematic Assessment
• Online Student Services Group- Directors meet 6 times a year
• Gaps and Opportunities
• Virtual options
• Online Navigator idea came from Student Services Group meetings
Keeping Connected at WilmU
How does the Navigator support OL students?
• Communication Campaign• Student Call Project• Student E-mail/Phone
Inquiries
• OL Orientation (095 pre-requsite)
• Chat Feature
• Online Student Association• Online Student Contests• Webinar Meetings
• Social Media Presence• Student of the Block• Surveys /Focus Groups
4 Part -Communication
• Before class• First day• Midway• Week 6
OL Orientation (DIS 095)
Click to Chat
Social Engagement
Student of the Block
• More personal attention in Online
classes
• Quick response by faculty
• Peer Mentors- available to online
students who need extra help
• Rich Multimedia/video
What supports do Online Students value?
What’s Next?
• Continue to receive student feedback- communicate online student needs, then react with initiatives
• Work with all service areas to implement better plans for our online population- online accepted student event and Navigators created through collaboration
• Create opportunities specifically for Online Students- Online Book Club, OSA etc.
References
Julie Bryant, AVP Noel Levitz. (2014). Reviewing and sharing your satisfaction data.
Shea, P. (2002). WCET LAAP Project Beyond the Administrative Core: Creating Web-based student services for Online Learners, retrieved on March 2010 http://wcet.wiche.edu/
Questions?
Kelly ClaytonOnline NavigatorKelly.t.clayton@wilmu.edu
Lauren HavensOnline Navigator Lauren.p.havens@wilmu.edu
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