Montana DPPHS Enterprise Architecture - …mesconference.org/wp-content/uploads/2012/08/Wednesday_Moderniz… · Montana DPPHS Enterprise Architecture Montana Department of Public

Montana DPPHS Enterprise Architecture

Montana Department of Public Health and Human Services Deloitte Consulting LLP

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Presenters

Ron Baldwin CIO, Montana Department of Public Health and Human Services

David Sisk Chief Technologist, State Health and Human Services, Deloitte Consulting

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Where We Started

•  Business –  Inefficient workflow –  Lack of policy automation –  Redundant data entry in multiple systems –  Outdated policies and processes –  Federal program changes (PPACA, HIPAA)

•  Technology –  Legacy systems (difficult to change and use) –  Siloed systems (lack of interoperability) –  Policy/rules imbedded in program code –  Multiple system sign-ons –  Emerging IT standards and guidelines (MITA)

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Vision for the Future

•  Support the Enterprise –  MT DPHHS –  Other State Agencies –  Federal Exchange –  MITA aligned

•  Improve Service Delivery –  Cross-Program Sharing –  Self Service –  Rapid Service –  Cost Effective

•  Replacement Strategy –  Incremental Approach –  Establish Enterprise Architecture –  Leverage Federal Support –  Position for Future Growth and New Programs

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Enterprise Progression

SNAP  TANF  

Medicaid  

Increment    1  2009  

Increment    2  2012  

New  World  Order  

Mainframe  

Integra=on  

CHIMES  –  EA  Pla3orm  Seamless  and  Interoperable  to  

End  User  

Single  Sign  On  

Common  Client  Index  

Shared  Fiscal  Services  Layer  

ESB  

MA  

SNAP  

TANF  

Future  Growth  

CHIMES  

Medicaid  

CHIMES  

TANF  

CHIMES  

SNAP  

CHIMES  -­‐  SFSL  CHIMES  -­‐  EA  

TEAMS  

Decommissioned  

October  1,  2012  

CHIMES  -­‐  Medicaid  

CHIMES  

Medicaid  

LEGACY  

n-­‐Tier  Web-­‐based    RDBMS  

n-­‐Tier  Web-­‐based    RDBMS  ESB  

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Our Project

•  Design and implement systems –  New SNAP and TANF systems –  Shared Fiscal Services Layer (SFSL)

•  Create seamless user interface with current Medicaid system –  Integrate Medicaid-only data and functions into system driver –  Integrate shared processes across system

•  Enterprise Architecture –  Common Client Index (CCI) –  Single Sign-on –  User Documentation Tool and Correspondence Support –  Enterprise Service Bus

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Area Approach Outcomes Tools Area

Data •  Eliminate redundant data •  Collect data common across

programs one time •  Use business rules to identify

how data is used •  Identify required data

dynamically based on program request

•  70% of data collected identified as common across programs and collected once

Oracle Data

Business Rules

•  Leverage DPHHS investment in its Business Rules Management Software (ILOG) to define, deploy and execute SNAP and TANF business rules

•  Defined 3,000 unique SNAP and TANF business rules

ILOG Business Rules

Reports •  Eliminate redundant or outdated reports

•  Standard delivery method

•  Common look and feel

Crystal Reports

Reports

Enterprise Architecture Component Overview

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Area Approach Outcomes Tools Area

Correspondence •  Analyze correspondence to identify opportunities to consolidate and simplify notices

•  Develop common look and feel for all correspondence

•  Reduced eligibility notices from 148 to 1

ADOBE Correspondence

User Documentation

•  Develop common look and feel

•  Provide links to other user resources – policy, CBT, FAQ

•  Developed 390 user guides providing step-by step instructions for all CHIMES-EA and SFSL functions

Robohelp User Documentation

Enterprise Architecture Component Overview

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Area Approach Outcomes Tools Area

Common Client Index

•  Eliminate duplicate SSNs •  Merge duplicate

customers across legacy systems

•  Eliminated over 8,000 duplicate entries across programs

•  Positioned for use across the enterprise

TIBCO Common Client Index

Single Sign-on

•  Design for current and future applications

•  Positioned for future growth

Tivoli Access Manager

Single Sign-on

Enterprise Service Bus

•  Develop repeatable process to facilitate data sharing

•  Developed over 40 web services across multiple applications

•  Positioned for future growth

MuleESB Enterprise Service Bus

Enterprise Architecture Component Overview

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Area Approach Outcomes Tools Area

ETL •  Develop a standardized process

•  Positioned for future growth

Pentaho ETL

Tools / Management Process

•  Support transparency •  Provide consistent

access to status and progress

•  Assign responsibility and accountability to specific project resources

•  Developed repeatable processes and reliable tools in place for future projects

Jama/JIRA Tools / Management Process

Enterprise Architecture Component Overview

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Communication is Key to Success

•  Transparent Reporting –  Federal Partners –  State Agencies –  Customers

•  Communication Plan –  Who, what, when, how –  Review and revise regularly –  Fun and inclusive

Promotional Video

Bi-­‐monthly  newsleEer    

Weekly Tips

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What We Achieve

•  Accelerated Schedule –  Developed CHIMES-EA in 19 months and remained on schedule

•  Improved Worker Efficiency –  Common look and feel across systems –  Support for business process enhancement –  Seamless workflow –  Accessible online help

•  Enhanced Service to Customers –  New channels to access services –  Accurate and timely eligibility decision supported by automated

business rules

•  Positioned for Future Growth –  Repeatable processes –  Reusable tools –  Lower cost

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Where Are We Now

2011   2012  

JAN  

FEB  

MAR

APR  

MAY

JUN  

JUL  

AUG  

SEP  

OCT

NOV  

DEC  

JAN  

FEB  

MAR

APR  

MAY

JUN  

JUL  

AUG  

SEP  

OCT

CHIMES – EA Development Schedule

May 11 – Oct 12

Jan 11 – May 11

Oct 11 – Mar 12

Jul 11 – Jan 12

8/12-9/12

Apr 12 – Jul 12

May 11– Oct 11

10/1/12 GO

LIVE

REQUIREMENTS

DESIGN

CONVERSION

CONSTRUCTION

SYSTEM INTEGRATION TEST

USER ACCEPTANCE TEST

PILOT

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Our Project

Please contact: Ron Baldwin, CIO State of Montana Department of Public Health and Human Services rbaldwin@mt.gov

David Sisk, Chief Technologist, State Health and Human Services  Deloitte Consulting dasisk@deloitte.com