Microsoft - Dynamics AX 2012- presentatie inspiratiesessie mazars - Aldert Kadijk 5 sept
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Sara
Finance Director
Customer
Customer Service
EmployeeEmployee self service
Vendor
Vendor Self service
Vince
Retail Ops Manager
Lacey
Store Manager
Inga
Merchandising Mgr
Tim
Retail IT Manager
John
Inventory Clerk
June
Practice Manager
Tricia
Project Member
Lisa
Customer Service
Representative
• Architecture & Engineering• Construction• Specialty Trade Contractors• Commercial Real Estate and
Property Management
• Advertising• Broadcast • Film• Music• Publishing• Sports
• Accounting• Consulting • Legal• IT Services• Outsourced, Managed,
and Data Services• Staffing
Professional Services AEC and Real Estate Media and Entertainment
Talent-driven, project-centric, and intellectual-capital intensive
On-Time
Delivery
Project
Margin
Backlog
EBITDA
Bid-to-Win
Resource
Mgmt.
Bill Rates
Attrition
“Maturity is determined through alignment and focus both within and across functions.”
At Level 4 the organization has implemented structured business processes and utilizes integrated information
systems to assure there is “one view of the business.”
Source: The 2012 Professional Services Maturity™ Model from SPI Research
Level 5Level 4
Level 3Level 2
Level 1
30% 25% 25% 15% 5%
Bid-to-Win Ratio (per 10 bids) 4.37 4.96 5.48 6.17 6.36
Employee Annual Attrition 9.1% 8.7% 5.7% 5.7% 5.5%
Employee Utilization 65.5% 69.0% 67.4% 76.6% 84.1%
Projects Delivered on Time 67.1% 71.6% 82.6% 85.5% 91.4%
Annual Revenue per Employee (k) $104 $145 $195 $203 $261
Earnings Before Income Taxes,
Depreciation & Amortization (EBITDA)4.7% 11.7% 14.5% 18.7% 28.9%
“Information Technology (IT) is becoming an increasingly critical component of PSO success…. SPI Research believes one of the best ways to improve organizational performance is to deploy integrated applications to facilitate decision-making.”
7%
36%
3%
11%
8%
8%
17%
8%
41%
5%
12%
12%
5%
4%
4%
6%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
New Clients (33.0% before CRM)
Deal Pipeline (152.0% before CRM)
Target Margin Achieved (84.0% before CRM)
Avg. Project Overrun (8.9% before PSA)
Billable Utilization (66.2% before PSA)
Project Margin (33.1% before PSA)
Project Cancellation (2.3% before HCM)
Annual Rev./Consultant ($184K before HCM)
Performance Improvement with Standalone and Integrated Business Applications
Performance
Gain With
Adoption of
Stand-Alone
Application
Further
Performance
Gain With
Integration
Into Financial
Mgmt System
Source: The 2012 Professional Services Maturity™ Model from SPI Research. Percentages represent relative
improvement over baseline without purpose-specific software solutions.
Professional Services Media and EntertainmentAEC and Real Estate
Microsoft Dynamics: Stepping onto Large
Enterprise Turf (.pdf file, 395 kb) http://www.microsoft.com/en-
us/news/itanalyst/docs/05-01-12ValueMatrix.PDF
Consumer + Business
HORIZONTAL CAPABILITIESeProcurement | BUDGET PLANNING | LIFECYCLE SERVICES
INDUSTRY SPECIFIC CAPABILITIESWAREHOUSE & TRANSPORTATION | DEMAND PLANNING | CLIENTELING
MICROSOFT WINDOWS 8 APPSEXPENSE | TIME | APPROVALS
MOBILE APPSEXPENSE FOR WINDOWS PHONE 8 | iPhone | ANDROID
PLANNED FOR Q1
2014
Aldert Kadijk – Aldert.Kadijk@microsoft.com
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