Maximizing Assets, Unleashing Growth, and Transforming to Succeed
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Telecommunications, Media & Entertainment The way we do it
Telecom, Media & Entertainment Overview
Maximizing Assets, Unleashing Growth, andTransforming to Succeed
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Who WeAre
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Who WeAre
What WeDo
TME Overview
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To help you achieve strategic goalsand world-class results:
■ A dedicated team of around 5,000management consultants and systemsintegrators based around the globe. Thesector includes onshore and offshorecenters of excellence and IT factoriesconcentrating best practice for leadingsoftware and business processes as partof Capgemini’s Rightshore® approach*
■ Acknowledged industry leader withmore than a forty-year track record ofdelivering benefits to 300+ clientsworldwide including fixed, mobile,Internet Service Provider, cable,broadcast, publishing, andentertainment organizations
■ Global network of strategy labs andinnovation teams, producing an ongoingprogram of thought leadership materialssuch as white papers, and technologyproofs of concept
■ Key protagonist in an ecosystem ofstrategic and innovative technologyalliances, enjoying strong links withleading academics and industry analysts
■ Harnessing Capgemini’s Global ServiceLine initiatives to bring TME playersexperience and reassurance for large andcross-country projects in critical areassuch as Business InformationManagement and Testing.
Telecom, Media & Entertainment (TME)is a global sector organization ofCapgemini, dedicated to helping thetelecommunications, media, andentertainment industries achieve strategicgoals and world-class results.
By combining technical expertise andinsight with a passion for innovation,TME delivers true value to clientsworldwide. We leverage expert industryknowledge, our core consulting,architecture and systems integration skills,and strong alliances to help our clientsmaximize assets, unleash growth, andtransform to succeed.
Who We Are
Global Telecom, Media & Entertainment Sector
3
Who WeAre
What WeDo
Maximizing Assets, Unleashing Growth, and Transforming to Succeed
* Capgemini relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients.
Capgemini has developed a suite ofsolutions tailored to the Telecom, Media& Entertainment industries. Thesesolutions combine a broad range ofindustry-specific capabilities and theGroup’s foundation services. These assetsinclude those such as consulting services,Application Lifecycle Services (ALS) andtesting.
Our services are designed to be the rightsolution for many different clientscenarios. This means that TME playersmay consider major, evolutionary ormodular transformation with us. Resultsare guaranteed through our CollaborativeBusiness Experience™ and measured tobe on target and above customerexpectation (OTACE). This capability andoffering is illustrated in our TME ServiceFramework (see right). The frameworkcenters on communications and contenttransformation and is characterized byour CTP, DCS** and innovation offerings.
A suite of solutions for the Telecom, Media & EntertainmentIndustry
What We Do
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Who WeAre
What WeDo
** CTP: Communications Transformation Platform, DCS: Digital Content Services.
Transforming Communications Business
Industrializing IT Sourcing
Capgemini Foundation Practices
Communications Transformation
Platform
DigitalContentServices
ApplicationLifecycleServices
Transforming Content Business
Strategy & Business ConsultingStrategy
Formulation
Service Management
Revenue Management
TME Factories
Customer Management
Enterprise Management
Content Management
Order Management
3D Service Assurance
OfferKey: Domain
CRM Billing OSS BI Rightshore®
Billing Excellence
ERP
Product Workbook
IPRM
Media Management
Targeted Delivery
DigitalInsights
DigitalMonetization
Self-Care Customer Experience
Business Information Management
Business Intelligence
Campaign Management
Digital Management
IP & Rights Management
Business SimplicationBusiness Creation Operations
Excellence
Innovating in Telecom and Media
Service Platform RAIN RDV
TechnoVision
Service Trial Lab IPTV
TME Capability & Offering Framework
Collaborative Business Experience™
®
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Addressing GlobalTrends
TMEConsulting
TMEStrategy Lab
MajorTrends
C4Advisory
Board
TMETechnology
Services Lab
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Approach Anticipates and Responds to Major Trends
Addressing executives critical strategic and operational challenges
6
6 MajorEvolutions& Trends
Consumers are adopting
New Behaviors
Competition& Regulation
re-shape operational
models
Network / IT Sourcing are
shifting to alternative schemes
Developing Countries appear
as the major growth
potential
Customer Care is evolving
towards differentmedia
Monetizationof New Services
leads to new businessmodels
TMEConsulting
TMEStrategy Lab
Major Trends
C4Advisory
Board
TMETechnology
Services Lab
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Global Telecom, Media & Entertainment Consulting
Introducing TME Consulting Services
7
A number of principles make our teamunique:
■ We are totally dedicated to consultingin the TME industries and havetherefore accumulated an extensive baseof industry knowledge
■ We are continually investing in contentand leading-edge insights (e.g. throughthe TME Strategy Lab and the C4Advisory Board) to bring innovativethinking to our clients
■ We are committed to our clients’success through our focus onmeasurable engagement results. Wehave a unique collaborative style ofworking with our clients, theCollaborative Business Experience™,which forms a key part of our values
■ We employ people both with provenindustry experience and from leadingbusiness schools and universities, allunited by a passion for thecommunications industry.
TME’s Consulting organization is theleading global management consultinggroup. It is dedicated to helping CEOsand senior executives in the convergingcommunications industries address theirmost critical strategic and operationalchallenges.
Our client engagements range fromstrategy formulation to new businesscreation and simplification, through tooperations excellence – always with apassion for results.
World-class management consulting for the telecom, media and entertainment industries
TMEConsulting
TMEStrategy Lab
Major Trends
C4Advisory
Board
TMETechnology
Services Lab
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TME Strategy Lab
Stimulating new ideas and helping drive innovation
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■ Monitoring key developments in thetelecom and media market: The Labclosely monitors key developmentsrelating to selected industry topicalissues
This research is updated quarterly andgenerates data and insight-rich reportson the selected industry topics
■ Bespoke research and analysis: TheLab delivers highly value-addedstrategic research and analysis to clientsaddressing crucial issues relating totheir business.
The TME Strategy Lab is a global networkof strategy consultants dedicated togenerating content-rich insights for thetelecom and media industries. The Labconducts in-depth strategic research andanalysis to generate leading-edge points ofview on crucial industry topics thatstimulate new ideas and help driveinnovation for our clients.
Lab activities include:
■ Research points of views on emergingindustry trends: The Lab develops in-depth strategic research on emergingindustry issues that are relatively under-explored, but have significantimplications for players. The Labconducts these studies independently orin collaboration with external partners
TMEConsulting
TMEStrategy Lab
Major Trends
C4Advisory
Board
TMETechnology
Services Lab
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TME Technology Services Lab
Shaping strategy for systems, platforms and architectures
9
■ Consulting activities intechnology/platform strategy andfeasibility analysis.
Some of the topics covered recentlyinclude: the impact of future pricing andpayment models on billing and revenuemanagement, the role of next generationcustomer intelligence systems in targetedadvertising, telcos’ next generation ITtransformation roadmap, and nextgeneration service assurance.
The TME Technology Services Lab hasbeen contributing to our strategy andapproach for systems, platforms andarchitectures since its inception in 2007.The Lab's focus reinforces Capgemini'sCapabilities & Offerings for the TMEindustry.
Our primary activities include:
■ Developing strategic insights onemerging technology trends andconcepts within the industry throughour Point-of-Views
■ Dissemination of thought leadershipthrough whitepapers, webcasts andmedia for internal and externalconsumption
TMEConsulting
TMEStrategy Lab
Major Trends
C4Advisory
Board
TMETechnology
Services Lab
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C4 Advisory Board
Dialogue with industry leaders
10
Board of Advisors Members List for 2009Chair: Lord Birt, former Director-General of the BBCKaj-Erik Relander, General Partner, Accel PartnersDana Dunne, CEO, AOL Europe Pascal Cagni, General Manager & VP, EMEA, Apple Europe Joanna Shields, Former President, BeboJon Gisby, Director of New Media and Technology, Channel 4 Dallas Clement, SVP Strategy & Development, Cox CommunicationsFrancis Deprez, Chief Strategy Officer, Deutsche Telekom Dawn Airey, Chairman and CEO, FiveTony Cohen, Chief Executive Officer, Fremantle Media Emily Bell, Director, Digital Content, Guardian News & MediaCarolyn Fairbairn, Director, Group Development and Strategy, ITVEelco Blok, Member of the Board of Management, KPNPatrick Barwise, Emeritus Professor of Management & Marketing, LBSTravis Katz, SVP & MD, MySpace International Olivier Fleurot, Executive Chairman, Publicis Professor George Yip, Dean, RSM Erasmus University Stefano Mazzitelli, CEO, Telecom Italia Sparkle Frank Rovekamp, Global Chief Marketing Officer, Vodafone Patrick Vien, Former Chairman & CEO, Warner Music InternationalDr. Saad Al Barrak, CEO, Zain
What is at the forefront of the minds oftoday’s leaders in the telecom, media andentertainment industries? How are theydealing with the convergence in theirindustries, and the challenges andopportunities it brings in equal measure?How do their counterparts andcompetitors view convergence?
In 2006, we founded the C4 AdvisoryBoard to provide an environment whereleaders in these industries can shareexperiences and ideas with their peersfrom across the globe. Based on theprinciples of fact-based discussion,openness and a common interest in theimplications of convergence, the C4Advisory Board attracts a diverse mix ofindustry thinkers who meet once a year.
Our Telecom, Media & EntertainmentStrategy Lab fuels the debate with thelatest insights and analysis, all based onour ‘C4 convergence’ approach,encompassing Commerce, Connectivity,Content and Customer Experience – allissues closest to the heart of our C4Advisory Board members.
“The C4 Advisory Board gives me an opportunity to meet people … who haveleadership positions across different industry sectors and to really share all of ourthoughts about where our industry is going… leaders speaking with extraordinary andunusual candor about how they’re approaching their business issues, and each of theirstrategies are going to inspire each other’s views on our own businesses”
– Patrick Vien, President, Warner Music International
TMEConsulting
TMEStrategy Lab
Major Trends
C4Advisory
Board
TMETechnology
Services Lab
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CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
BillingExcellence
3DSA
Innovation
Capability & Offering
Most importantly, Capgemini has asuccessful record of implementing theCTP at large telecom operators. Existingclients have realized major benefits infour areas:
First, by using an existing platformimplementation risk is reducedsubstantially.
Second, by using an existing platformclients accelerate implementation by morethan a year in some instances.
Third, since Capgemini offers its existingintellectual property, the cost of theproject will be reduced significantly.
Finally, because of CTP clients are able todevote their energies on obtaining thestrategic benefit of the transformationrather than the implementation.
Through our CommunicationsTransformation Platform (CTP) we helpour clients evolve their operation andbusiness strategies.
CTP is based on over 400 optimizedbusiness processes aligned with theeTOM* model. Those processes and theassociated IT systems completely supportcustomer centricity.
Capgemini utilizes our global deliverycapabilities to deliver these transformationprograms with experience concentrated inCenters of Excellence based in NorthAmerica, Europe and India. Thatexperience will include experts infunctions (e.g. CRM, billing, OSS, etc),packages (e.g. Siebel, Metasolv, etc.), andIT (e.g. program management, datamodels, SOA, etc.). The execution of CTPprecisely fitting the methodologies andgovernance suggested by our clients.
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Communications Transformation
A comprehensive transformation solution
*Enhanced Telecom Operations Map
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
BillingExcellence
3DSA
Capgemini has identified five areas thatneed to be addressed by companies asthey make their business digital and morecompetitive. Customer ExperienceManagement, Digital Insights, IntellectualProperty Management, DigitalMonetization and Digital MediaManagement. The five components worktogether like a revenue amplifier. If onechannel fails, they all fail.
Capgemini is helping define, shape andimplement new business models formedia companies. Our extensiveexperience with pioneering media andentertainment companies, along with adisciplined methodology, positionCapgemini as a leader in Digital ContentServices. We’re already helping mediacompanies work (and make money) inthe digital world.
In the media and entertainment industry,content is moving from physical to digitaland companies stand poised on the linebetween two worlds, trying to run their“business” as usual operations (even whileprofits continue to fall precipitously) and,at the same time, attempting to cater toconsumer demand for flexible digitalofferings while still making the kind ofreturns required to offset losses throughtraditional revenue streams. For most, thedigital world is all new — new productsand processes, new customer expectationsand distribution channels, new revenuestreams and cost structures.
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Content Transformation
Digital Content Services
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CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
BillingExcellence
3DSA
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Innovation
A collaborative environment to help
organizations re-define their IT as a “service”
through the radical development and adoption
of new technologies and business services,
enabled by Intel platforms
An agile methodology for prototyping new
business applications
A world-class facilitation capability; an
exceptionally productive environment to
rapidly resolve complex business challenges
RAIN (RApid INnovation) Rapid Design and VirtualizationThe Accelerated SolutionsEnvironment (ASE)
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
For Capgemini, innovation consists in proposing solutions for producing and operating differently,
delivering more quickly, and at lower cost and risk, in particular thanks to Rightshore®
Doing things differently and effectively
BillingExcellence
3DSA
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New Sourcing Paradigm
15
TME players demand end-to-end services for a specific functional domainin a predictable, cost and resource efficient manner
Telcos are looking for:■ Committed cost reduction and productivity
improvement, year one and over time■ Predictability■ Quality commitments■ Secured transition
They are thus ready to consider:■ Shifting providers on a large scale■ Exclusivity on large IT scope■ Long-term relationships■ Extended roles and responsibilities
■ Industrialized end-to-end distributed delivery for speed, reuse and stanardardization
■ Leaner and controlled cost structure with flexible offshore ratios
■ Proven domain and technology expertise on and offshore including innovation capability
■ Global presence for consistent delivery across geographies
■ Proven experience and critical mass to deliver
Next Generation TME Sourcing
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
Evolving with Successful TME Companies
BillingExcellence
3DSA
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TME Centers of Excellence and Research in India
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Telecom and Media COTS* Factories and Centers of Excellence
Headquartered in Bangalore, our plan is to grow up to 4,000 dedicated TME Factory and Center of Excellence personnel
Bangalore: End-to-end BSS/OSS** Solution
U.S. Atlanta Los Angeles New York, San Francisco
Canada Toronto
Morocco
Italy Milan
Poland Krakow
China Shanghai
Australia Sydney
Netherlands Utrecht
Spain Madrid
Germany Munich
Finland Helsinki
France
Casablanca
Paris
Mumbai: Testing and ALS*** across domains, Media Solutions
Sweden Stockholm
TME Factory / Center of Excellence
Norway Oslo
Denmark Copenhagen
UK London
Middle East Dubai
Portugal Algés
India
Bangalore & Mumbai
TME Strategy and Research Lab
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
*Commercial Off the Shelf Software** Business Support Systems / Operations Support Systems
Harnessing a winning global network
BillingExcellence
3DSA
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TME Delivers through Global Talent
17
Global Talent. One Team. We call it Rightshore®
■ Well-conceived sourcing strategy■ Tailored program■ Responsive to change
The Critical Success Factors for a winning global delivery approach
Capgemini investment in successful transformational outcomes
Sound Deal
■ Access to IT skills■ IT investment■ Effective retained organization■ Risk reduction
Credible Expertise
■ Transformation■ Competent service delivery
(SLA proficiency) plus value■ Shareholder value
Desired Outcome
Collaborative Business Experience™ for greater flexibility, reactivity and creativity—qualities that elevate your performance
■ Bangalore Centers of Excellence■ North America and European Accelerated
Delivery Centers■ Accelerated Solutions Centers
■ CTP for flexible transformation■ Innovative Deployment Options■ Accelerators for ‘fixed time, fixed costs
and unlimited value’
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
Ensuring successful transformational outcomes
BillingExcellence
3DSA
Getting greater business value from the usage
of IT
Allowing business to master demand with
predictable AD&M costs
Saving up to30% on level AD&M costs
Capgemini’s 3 PromisesMarket challenges
Consolidation of suppliers and
contractsMost productive
Flexibility and predictability Most flexible
Closer to the business Most impactful
What next levelAD&M delivers
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Application Lifecycle Services
18
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
*Application Development & Management
Our vision includes three, clear promises to ourclients bringing application development andmaintenance to the next level.
Cutting cost, not potential
BillingExcellence
3DSA
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Business Information Management
Making information work for you
19
Capgemini’s Business InformationManagement (BIM) helps enterprisessecure and exploit Business Informationthrough its entire lifecycle.
Our BIM practice offers a holistic end-to-end approach for effectively managingBusiness Information at every point ofneed, treating it as a critical business assetand an agile platform for supportingbusiness operations.
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
Enterprise Delivery Model (Solution Centre, Distributed Delivery Framework & Rightshore®)
Data Management (Data Migration, Data Quality, Master Data Management)
ECM (Enterprise Content
Management)
Data Warehousing
(Data warehousing and BIInfrastructure)
BI & Analytics (Reporting and Predictive
Analysis)
Core Capabilities
Information Strategy
Business
Performance Management
Risk Management
Regulatory Compliance Business
Engagement
Insight
Telecom Media & Entertainment
Industry Solution
layer
Supply Chain Product
Customer& Channel
BillingExcellence
3DSA
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Testing Services
Ensuring end-to-end quality assurance
20
TPI® methodologies to apply a structuredcustomizable, risk based and businessdriven test management approach.
We use leading test tools from HP andIBM for cost efficiency combined with ourindustry specific frameworks asaccelerators. We offer a full managed testservice and test solution through our testcenters in the US, Europe and Asia.
We have demonstrated that, through thisapproach end-to-end quality assurancereduces total cost-of ownership and time-to-market, while providing carrier classquality-of-services and flexible resourcing.
Testing and Quality Assurance is a criticalstep in the system life cycle. Its objectiveis to ensure that the system meets all itsrequirements, both functional and nonfunctional.
As more and more systems consist ofcomplex interconnected applications thatare often developed and supported bydifferent teams and even differentvendors, it is key to verify as early aspossible that requirements are met fromthe end-to-end, customer perspective, andnot from the individual applicationperspective.
Capgemini has been providing testingservices for over thirty years and isconsidered one of the recognizedindependent leaders. With over 8,000dedicated testing specialists (including3,000 in our Rightshore® locations) weuse our industry leading TMap® and
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Testing
BIM
Innovation
BillingExcellence
3DSA
Testing
BIM
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Service Management: 3D Service Assurance
Accompanying Telcos’ progress along three dimensions
21
Key Drivers
■ Customer-centric SLAs, in order toprioritize issues
■ Customer impact assessment, includingproactive information
■ Network and service “decoupling”
■ Service Quality seamlessly over multiplenetworks
■ Allied system support, even, if not“owned” by the CSP
■ Service and Device, end-to-end,including remote management of CPEdevices.
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
Innovation
BillingExcellence
3DSA
3D Service Assurance
Proactive
Reactive
Reach
Am
bit
ion
Business Model: Customer Intimacy
Business Model: Innovative Services
Business Model: Low Cost Operational Excellence
Time
NetworkResource
Product
Service
Customer
Fro
m in
sid
e-o
ut
to o
uts
ide
in
Transformation planningFrom tra
nsaction
to customer life cycle
Testing
3DSA
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Revenue Management: Capgemini’s Billing Excellence ServiceOffering portfolio
Suite of service offerings and a way of working to provideclients with confidence in their billing systems
22
We
■ Advise
Enabling telcos to move forward onsound recommendations andexperience
■ Create, Upgrade and Optimize
Supporting telcos to build or upgradetheir billing systems
■ Operate and Manage
Allowing telcos to focus more on corebusiness while adding value andsupport to billing functions.
CommunicationsTransformation
ContentTransformation
Rightshore®
1 – 2 – 3
ALS
BIM
Innovation
BillingExcellence
Capgemini can deliver a modular or end-to-end service
AdviseOperate
and Manage
Create, Upgrade and Optimize
VisionAnalysis of pricing and
payment trends forimplications on billing &revenue management
Business LaunchDetermine new
strategies, pricing,products and bundles
RoadmapProduce the billing
transformation master plan
Solution SelectionBilling Package
Assessment; select theright software packagesto meet specific needs
DesignDefine billing process flows
and design customer,product catalog data
models and architecture
Develop andConfigure
Configure billingpackages and develop
bespoke plug-ins
IntegrateConnect the billing system
with other applications(CRM, data warehouse,
provisioning andaccounting)
MigrateExtract, transform and
load customer data andproduct models
ApplicationManagement (AM)
Break/fix and change control,including upgrades to mitigate
critical billing failures
Managed ServiceDeliver end-to-end
billing services fromproduct definition to bill
production
Billing SystemMaintenance
Monitor billing infrastructureto ensure robust and efficient
operations
Enablingtelcos to moveforward on sound recommendations and experience
Supporting telcos to build orupgrade their billing systems
Allowing telcos to focus more on core business while adding value and support to billingfunctions
BillingExcellence
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ClientEndorsements
OTACE
Awards &Accolades
Our Experience
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TME Experience
Spanning key players, market segment and geography
24
ClientEndorsements
OTACE
Awards &Accolades
“Capgemini’s projectteam integratedseamlessly withours...”
Deputy COO,SFR MVNE
“Working withCapgemini was atruly collaborativeexperience...”
CEO,RaboMobiel
We work with 7 of the top 10world's biggest telecom
network operators
“The work that hasbeen carried out byCapgemini hasgiven the SABCnew impetus andresilience…”Head of Strategy and
Risk Management,SABC
“Cell C has madetremendous progressover the past 18months andCapgemini havebeen true partners inhelping us on thisjourney...”
CEO, Cell C
“By working with Capgemini to implementsoftware-on-demand we have been able toachieve a state-of-the-art subscriptionmanagement system in just six months. Wehave also minimised the upfront fundingrequired and we are confident of seeing apositive return on our investment in monthsrather than years.” Paul Cheesbrough,
Chief Information Officer, TMG
“The joint post-mergerproject team of Invitel andCapgemini not onlyoverachieved on the initialsynergy estimates but alsomastered the excitingmerger integration processin record time.”
CEO, President and HTCC
“When putting strategy andplans together Capgemini’sconcern was always to keepit real and make sure that itcan actually be implementedand measured.”
CMO,Telefónica O2 Czech Republic
“By maintaining a continuousheartbeat, Capgemini ensuredthat this complex project withmany stakeholders delivered itsresults in time.”
Marketing Manager Corporate,Vodafone Netherlands
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Client Satisfaction
25
ClientEndorsements
OTACE
Awards &Accolades
OTACE Steps
OTACE Results (as of 31.12.08)
> 3,900 Engagements tracked 90% Delivered on time
97% Delivered aboveor to customer expectation Average client satisfaction = 4.16 / 5
Determine OTACE
Participants
Set Expectations
Measure Client
Satisfaction
Analyze /Take
Action
Our client relationship management process,known as OTACE Reporting (On Time and AboveClient Expectations) is a key factor underpinningour strong client relationships.
Building and maintaining fruitful client relationships
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Achievements
26
ClientEndorsements
OTACE
Awards &Accolades
Winner of Vodafone’sCorporate
ResponsibilityEngagement Award
“Considerable consulting andintegration practices in the industryfor BSS, OSS, wireless and service
delivery platforms”Gartner 2008
Supported 200mission-critical billing
system projects
We globally service 7 of the top10 world’s largest network
operators
EMEA Partner of theYear, 2009 Teradata
“Strong on Delivery,Strong on Strategy”
Ovum Outsourcing NavigatorGrid, 2008
First to partner withOracle on AiA
platform
‘Above & Beyond the Call ofDuty’ Finalist
World BSS Awards, 2008
Leading in consulting, technology and outsourcing servicesfor the TME industries
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TechnoVision
Thought Leadership
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Select Examples of our Recent Thought Leadership
Publishing points of view to inform and inspire!
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■ Future of Broadcasting: A New Modelfor Profitability
■ Maximizing customer satisfaction andoperational efficiency through NextGeneration Service Assurance for CSPs
■ Mobile Tower Sharing and Outsourcing:Advantages and Disadvantages ofAdopting Network SharingInfrastructures
■ Quest for Growth in Turbulent Times:Revenue Stimulation Strategies for TMEPlayers
■ Targeted Advertising: Unleashing theValue of Next Generation CustomerIntelligence
■ The Monetization Conundrum: Lessonsfor Traditional Media for GeneratingOnline Revenues
■ Virtually Mobile: Assessing theOpportunity for MVNOs in India.
Without doubt, our intent is to continueto lead industry thinking. To complementthe day-to-day and hard won experienceof delivering numerous client projects, weunderpin our thinking with a thoughtleadership program.
Select examples of this intellectualcontribution are here and we wouldwelcome the opportunity to discuss howany or each of these insights could helpyou gain advantage from thetransformational shifts in our dynamicmarketplace.
■ Anticipating Internet Growth in Africa:Identifying Market Opportunities
■ Beyond 3G: 4G Strategies for Operatorsin Europe
■ Connecting Rural India: The UntappedGrowth Opportunity
■ Content Strategies for Telcos: Venturinginto Content Production
TechnoVision
Published in association with the IndianDepartment of Telecommunications andthe Federation of Indian Chambers ofCommerce & Industry, The Indian PrimeMinister launches our report on the nextphase of growth in the exciting Indiantelecom story.
Publications
TechnoVision for TME PlayersTechnoVision shows how informationtechnologies and their evolution willimpact business. Through this processCapgemini is able to help telecom, mediaand entertainment customers innovateand define new services for their ownbusiness and for their clients, and tobring those services to market faster.
http://www.capgemini.com/resources/videos/technovision-for-tme-players
TechnoVision is Capgemini’s strategicframework to help clients develop themost relevant innovations for theirorganizations, mapping technology trendsto determine which ones meet the needsof a particular business or industry.
Capgemini’s TechnoVision proposes aclassification of technological innovationsinto seven clusters and analyzes thepotential consequences for our clients’business lines. This framework hasdeveloped over time providing anevolving vision of how innovation canrespond to new opportunities andconstraints.
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TechnoVision
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TechnoVision
View online video to findout more
Publications
Providing structure and insight to the business andtechnology discussion
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StrategicAlliances
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Strategic Partners to Deliver Tailored Solutions
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Capgemini collaborates with its globalalliance partners to develop solutionstailored to client needs. In addition ourTelecom, Media & Entertainment sectoralso has its own set of industry-specificalliances:
■ Amdocs
■ CoreMedia
■ LHS
■ Teradata
Maximizing Assets, Unleashing Growth, and Transforming to Succeed
Strategic Partners
Microsoft Oracle SAPIBMHP
Intel Sun RAINEMCCisco
Portfolio Partners
Independent and partnering with...
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CapgeminiGroup
CapgeminiServices
Core Values
CollaborativeBusiness
Experience
Financials
About Capgemini
Capgemini is headquartered in Paris,France and operates in more than 30countries. We are, above all, a peoplecompany— 90,000 people in NorthAmerica, Europe, and the Asia Pacificregion.
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Capgemini Group
A global leader in consulting, technology, outsourcing,and local professional services
Our Mission: enabling transformationCapgemini enables its clients to transformand perform through technologies.
Our Vision: enabling freedomCapgemini will lead by providing its clientswith insights and capabilities that boosttheir freedom to achieve superior results.
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CapgeminiGroup
CapgeminiServices
Core Values
CollaborativeBusiness
Experience
Financials
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CapgeminiGroup
CapgeminiServices
Core Values
CollaborativeBusiness
Experience
Financials
■ Customer Relationship Management■ Finance & Employee Transformation■ Supply Chain■ Transformation Consulting
Consulting Services(Capgemini Consulting)
■ Application Development & Integration■ Agent Technology■ IT Transformation: Strategy & Architecture■ Business Intelligence■ Infrastructure & Security■ Mobile Technology■ Open Source■ Package Implementation■ Portals■ Radio Frequency Identification
Technology Services
■ Business Process Outsourcing■ Application Management■ Infrastructure Management■ Transformational Outsourcing
Outsourcing Services
■ Application Services■ High Tech Consulting■ Infrastructure Services■ Testing
Professional Services(Sogeti)
Dedicated to delivering a wide range of services
Capgemini Services
Consulting Services
Technology Services
Outsourcing Services
Local Professional
Services
6.7%
40.0%
36.4%
16.9%
% of global 2009 Revenue
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Established Sector Backed by a Strong Group
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Energy, Utilities & Chemicals
Financial Services
Other
Public SectorTelecom, Media & Entertainment
Manufacturing, Retail &
Distribution13.0%
16.5%
6.9%
8.0%28.1%
27.5%
Revenue 2009: €8,371 million
Operating margin: €595 million
Operating profit: €333 million
Profit for the period: €178 million
Net cash: €1,269 million
CapgeminiGroup
CapgeminiServices
Core Values
CollaborativeBusiness
Experience
FinancialsRevenue by Industry
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Seven Pillars of the Group
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Honesty
Boldness
Trust
Freedom
Team Spirit
Modesty
Fun
A formalized set of shared values guide our business decisionsand shape our culture. The practical expression of these valuesand objectives can be seen in the collaborative relationships webuild, the standards by which we measure our work, and thecommitments we make to our people.
■ Capgemini's seven values have been established throughexperience
■ They have come to define who we are and how we behave
■ Our values are the product of our history and the foundationof our future.
CapgeminiGroup
CapgeminiServices
Core Values
CollaborativeBusiness
Experience
Financials
The values we share
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Collaborative Business Experience
Transcending the traditional consultant-client paradigm
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Our promise:
■ To help you achieve better, faster, moresustainable results
■ We are a natural leader in developingcloser, more effective, trust-basedrelationships
■ We call this the Collaborative BusinessExperienceTM. It boosts flexibility,agility, and creativity – all essential foryour business to perform.
CapgeminiGroup
CapgeminiServices
Core Values
CollaborativeBusiness
Experience
FinancialsFour elements to successful collaboration
Targeting Value Know exactly what you want to achieve and thenestablish targets all the way along your project path
Mitigating Risk Anticipate and overcome the risks that are inherent tocomplex programs
OptimizingCapabilities
Understand what each partner contributes, improveperformance in a lasting way, and ultimately transferknowledge for long-term advantage
Aligning theOrganization
Match your program to the needs of your largerenterprise throughout its lifecycle and help bringmanagers and staff aboard.
®
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