March 14, 2002. Why Buy WANCare Today Network Management Service Need for High Network Availability Insurance and Security Complement / Supplement IT.

March 14, 2002March 14, 2002

Why Buy WANCare Today

• Network Management Service• Need for High Network

Availability• Insurance and Security• Complement / Supplement IT

Staff• Asset Management • Carrier SLA Management

Health and Service Level ReportsQuickly determine what’s in troubleDocument application service level agreements

Health and Service Level ReportsQuickly determine what’s in troubleDocument application service level agreements

HealthSLA

How WANCare WorksTrend

MyHealth

Top N

At a Glance

WANCare ReportsSpot trends leading to capacity issuesDrill down to critical resourcesQuickly zero in on trouble spots

WANCare ReportsSpot trends leading to capacity issuesDrill down to critical resourcesQuickly zero in on trouble spots

NetworkRouters

LAN/WANFrame Relay

ATMServers

RASCable/DSL

Traffic AnalysisCisco Netflow

RMON2 ProbesCisco SA Agent

PingSNMPPolling

Intelligent Performance Alerts for the NOC

Detect brownouts and service delaysEnd to End management

Intelligent Performance Alerts for the NOC

Detect brownouts and service delaysEnd to End management

WANCareNetwork data

WANCare Standard

• Target Market– 2-20 sites

• Features– Provides a network staff– Manage availability

• Benefits– Handle support, carrier and

maintenance issues

WANCare Secure Site

Sample trouble ticket report

Asset Tracking

1) WANTEC will maintain a listing of site information to include Site Location Information, Site Contact, Network Equipment, Network Topology, Network Addressing Scheme, Circuit Listing, and Carrier Contact(s)

2) WANTEC will maintain Customer specific Operational Procedures

3) WANTEC maintain Customer specific Escalation Procedures

All information is posted on the Customer website

WANCare Performance

• Target Market– 20-50 sites

• Features– Augment their network staff– Manage availability off hours– Performance and availability

• Benefits– Handle support, carrier and

maintenance issues– Proactive capacity planning

Build out capacity to support business demands

Build out capacity to support business demands

Capacity Planning

Trend line indicates that total network volume is on the rise

Trend analysis shows Phoenix to Denver 56K Frame Relay link to exceed Bandwidth threshold within 104 days

Increase return on investment by more effectively allocating resources

Increase return on investment by more effectively allocating resources

ROI

Several underutilized Frame Relay links

Several underutilized Frame Relay links

Spokane to Orlando FR link experiencing high volume combined with

high congestion

Spokane to Orlando FR link experiencing high volume combined with

high congestion

Ensure availability of critical resourcesEnsure availability of critical resources

Verify your usage

Latency never exceeded 70msec during the entire

reporting period

Link unavailable for 15 percent of the time for this week

Service Level Agreements

IT Manager ReportDetailed view of enterprise

trends and service performance by business

unit and individual devices

IT Manager ReportDetailed view of enterprise

trends and service performance by business

unit and individual devices

Executive ReportSummarize service level performance across an

enterprise

Executive ReportSummarize service level performance across an

enterprise

Business Unit ReportComprehensive report on ALL components of a particular business process or function

Business Unit ReportComprehensive report on ALL components of a particular business process or function

Service Customer Report

Site specific service level and performance summary

Service Customer Report

Site specific service level and performance summary

Customized Reports

Chart showing top 10 customers for Bits In for

yesterday

Total Bytes trend line shows dramatic increase over 3

month report cycle. Increased system and

network capacity will most likely be required if this

trend persists.

Custom MyHealth report created to show

customer activity and levels of resource use.

Bandwidth Utilization In or Out does not appear to be an issue for the immediate

future

WANCare Live

• Target Market– 50+ sites

• Features– Complement their network staff– Provide LIVE availability and

performance• Benefits

– Handle support, carrier and maintenance issues

– Proactive capacity planning– View network status LIVE

Live Status of the Business Topology

Single integrated view of faults and performance, end-to-end

Network devices, systems, or response paths

Automatic impact assessment by customers, regions, and technologies

Pinpoint trouble spots from personalized business views

Web Interface for Fault & Performance

Single console for performance alarms and hard faults

Minimize noise with intelligentalarm de-duplication

Automatic impact assessment by customers, regions, and technologies

Exact Fault Identification

Upper Threshold

Is performance unusual compared to normal behavior?

Is performance unusual compared to normal behavior?

Lower Threshold

% U

tiliz

atio

n

Time Window = 1 hour

Time is Unacceptable = 15 min.

Baseline

Time

= User Defined

Naturalde-duplication

Live Health learns your end-to-end personalityLive Health learns your end-to-end personality

Role of the WANTEC LCM

• Single Point of Contact for the following:– Hardware– Maintenance– Project Management– Customer Satisfaction

WANCare Demo Site

WANCare Network Value

• Stop problems before they occur

• Minimize WAN costs

• Reduce network and system downtime

• Optimize performance with capacity planning

• Complete asset tracking

• Document service level agreements

• High availability with proactive troubleshooting

• Complete problem resolution

• Flexible escalation processes

• Stop problems before they occur

• Minimize WAN costs

• Reduce network and system downtime

• Optimize performance with capacity planning

• Complete asset tracking

• Document service level agreements

• High availability with proactive troubleshooting

• Complete problem resolution

• Flexible escalation processes

Ensure 7x24x365 availability and performance of your business infrastructure

Ensure 7x24x365 availability and performance of your business infrastructure