MapAsia2010 Transforming the Business with LI
Post on 04-Dec-2014
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Presented by:
Gary MaguireManager, Business & Location Intelligence
DEPARTMENT FORFAMILIES & COMMUNITIES
Transforming theTransforming theBusiness withBusiness with
Location IntelligenceLocation Intelligence
A fundamental role of Government is for the common good and to provide help of some kind to those who can not help themselves.
If Location Intelligence is an all pervasive enabler thatstreamlining the delivery of services and providesevidence for policy decisions, why don’t more frontlinestaff have this?
UUNDERSTANDINGNDERSTANDING T THEHE BBUSINSESSUSINSESS D DRIVERSRIVERS F FOROR
EENABLEMENTNABLEMENT
DFC Strategic ObjectiveDFC Strategic ObjectiveDepartment for Families & Communities
‘a better life for South Australians’
Organisational Capacity
Housing Families Disabilities AgeingCommunity
andPartners
Housing SA
Improve affordability andsustainable housing
Accelerate urban andcommunity renewal
Improved Aboriginalhousing outcomes
Access to highneed housing
Community& Partners
Solid relationship with communities
Improved familyresilience
Disability SA
Choices aligned toindividual needs
Better housing outcomesin the community
Families SA
Families are supportedand strengthened
Children remain safelywith their families
Ageing
Reform Home andCommunity Care
arrangements
Organisation
Operation
DDRIVERS FOR RIVERS FOR BBUSINESSUSINESS DDRIVERS FOR RIVERS FOR BBUSINESSUSINESS
BusinessCapability
StrongGovernance
Value DrivenOperation
ConnectedCustomerInteraction
Case Management Systemand
Integrated Service Model
IntegratedService Offer
EffectivePartnerships
People
Attracting andRetaining
BuildingTrust in our People
Engaging OurPeople inChange
Recognitionof our People
Caring forour People
Empoweringour People to
Perform
CCONNECTINGONNECTING T THEHE B BUSINESSUSINESSCCONNECTINGONNECTING T THEHE B BUSINESSUSINESS
Line of sightLine of sight
Governance CoordinationManagement
AnalyticsPublication
• Strategy & Planning• ICT Service Desk• ICT Infrastructure• ICT Services• Systems Solutions• Knowledge Systems• Business & Location Intelligence
• Domiciliary Care SA• Disability SA• Families SA• Housing SA• Carers SA• Community Connect• Office for Ageing• Office for Volunteers• Office for Problem Gambling• Office for Aboriginal Housing• State Recovery Office
Business &Location
Intelligence
Business Technology
Service Delivery
ExecutiveResponsibility
South AustralianStrategic Plan
Customers
Targets
Strategy
Operational(External)
Operational(Internal)
• Chief Executives Office• Organisational Development
LLOCATIONOCATION I INTELLIGENCENTELLIGENCEBBUSINESS USINESS FFRAMEWORKRAMEWORK
CobiT® (Control Objectives for Informationand related Technologies)
Governance
StrategicAlignment
Linkage of business and location intelligence
ValueDelivery
Executing the value proposition
RiskManagement
Awareness and understanding of the Enterprise risk
ResourceManagement
Optimising the investment
PerformanceManagement
Track, monitor and report
LLOCATIONOCATION I INTELLIGENCENTELLIGENCETTHEHE E EDGEDGE
LLOCATION OCATION IINTELLIGENCE NTELLIGENCE RROLEOLE
• Evidence and justification of decisions:• Strategic / tactile level• Operational / activity level
• Improved client outcomes• Better use of limited resources
Strategic
Operational
Government Sector Non-Government
• Community planning• Evidence based management• Emergency management• Land use planning• Client catchments• Social services
• Volunteer management• Client services• Service delivery• Evidence based management• Grants management
• Facility and asset management• Communications and marketing• Resource management• Land use assessment• Data collection• Fleet tracking & routing• Disaster management (Recovery)• Service delivery & Social services
• Service delivery performance• Communications and marketing• Resource management• Program efficiency• Service delivery
Client Density Modelling
IINFORMATIONNFORMATION INTOINTO A ACTIONCTION
Spatial Repository
OC
IO P
olicy a
nd
Go
vern
an
ce
DF
C O
pe
ratin
g P
olic
y a
nd
Go
ve
rna
nc
e
Software Licensing
De
sk
top
Mo
bile
Se
rve
r
We
b
Business Intelligence Data Warehousing
Desktop GIS / Analytics
Enterprise Service
Web GIS
Fusion Centre
DataRecycling
NewData
Location Intelligence - Evidence based decision-making
Citizen GIS
Mobile GIS
FamiliesSA
DisabilitySA
CommunityConnect
Office forthe Ageing
HousingSA
StateRecovery
Data Collection
3rd Party
SASP Targets / National Strategies / Legislation
Data Delivery
ApplicationsInternal and External
He
alth
& C
om
mu
nity
En
viron
me
nt
Infra
structu
reE
tc…
Info
rmatio
nIn
form
ation
Bu
siness B
ehavio
rB
usin
ess Beh
avior
Actio
ns
Actio
ns
Mobile
Planning/ Admin.
Facilities
Tenancy
Assets
Utilities
NungaWali
GrantsFunding
SocioEconomic
Demo-graphics
Facilities
Transport
Planning/ Admin.
OfficeFor theAgeing
Planning/ Admin
HousingSA
FamiliesSA
DisabilitySA
Demo-graphics
CommunityIQ
Utilities
Facilities
Transport
Planning /Administration
LandProperty
Assets
HousingSA
Environmental
Tenancy
Planning/ Admin
Utilities Facilities
LandProperty
Demo-graphics
StateRecovery
GeneralInterest
Health Transport
Demo-graphics
Facilities
MapIQ
TTRANSFORMATIONAL RANSFORMATIONAL
CCHANGEHANGEBUILDING ON SUCCESSBUILDING ON SUCCESS
AAPPLICATIONPPLICATION E ENABLERSNABLERSCCASE ASE SSTUDIESTUDIES
GIS Portal for Urban RedevelopmentResearching, analysis and planning future development sites.
Solution: AssetIQ to analyse land potential and asset ownership, view development plans, public infrastructure, transport networks and land division details.
Benefit: Identify HousingSA land for redevelopment through the combination of internal and external business information via a single gateway.Mapping and reports produced by staff as required.
Savings: Business Unit20% of team operating cost (6 staff)1 FTE per year or $95000Organisational Efficiency30% service delivery increase in GIS Team
Problem:
GIS Portal for Maintenance PlanningProperty and asset identification for correcting and maintaining records in Maintenance Works System (MWS)
Solution: EView to locate, identify dwellings, building complexes, legal parcel descriptors and valuation assessments.
Benefit: Visually see the complex and its associated business information.
Identify data discrepancies between Housing SA and Land Titling system. Resolve issues prior to data upload in the new maintenance system.
Savings: Business Unit• Reduction of site visits by field staff.• Cost saving up to $50000 or 1 FTE annually.• 10% vehicle running cost.• Improved data entry and quality assurance within Mainframe systems.
Problem:
Aboriginal Remote CommunitiesAd-hoc data collection with no formalreporting tools and unknown number ofassets and their locationsSolution: Mobile GIS application with workflowmanagement tools for uniformed datacollection and web GIS for reporting
Benefit: Rapid data collection including media capture, GPS locations of assets and any other features that add value.Storage within supported corporate data repositories.Information publication through GIS web portal for analysis and BI reporting capabilities.
Savings: Business UnitCoordinated information collection.Saving $120000 in field operations (ongoing)Organisational IncomeEvidence through B&LI to Commonwealth Gov. Grant of $320 million for new housing
Problem:
Sharing Information & KnowledgeAn application that could provide varying levels of community and health information to enable staff to make better service delivery decisions, easily and effective
Solution: MapIQ pulls together information from various government web services and publishes the consolidated data to the user
Benefit: Gateways to other government business data. Directly accessing Health SA - Human Services Finder, Australian Bureau of Statistic’s - QuickStats, Transport SA – public transport and DFC’s intranet & internet pages from the map.
Savings: Business Unit• BLI has reduced ad-hoc mapping by 20%Organisational efficiency• Improved service over the counter• Faster response in Telephone Call Centre
Problem:
Evidence Based Management FrameworkAudit of DFC, indicated that there was not enough evidence behind critical corporate decisions.
Solution: Utilise GIS analytical tools to understand the community tapestry. Identify key sentinel indicator for “Disadvantage”, “Need” and “Risk”.
Benefit: • DFC wide understanding of community requirements for improved service delivery.• Spatial view of service gaps in the community.• Transparent reporting system to all levels of government.• Consistent measures and benchmarking of service provision data.• Using a variety of complex dataset (local and enterprise wide) for scenario analysis.• Improved resource management and funding distribution to non-government sector
Problem:
SSUCCESSUCCESS OFOF L LOCATIONOCATION I INTELLIGENCENTELLIGENCE
• Understand business drivers
• Innovation through our knowledge
• Listen to the client
• Learn about their challenges
• They own the process
• Develop what they need
• Rapid & agile deployment
• Training and support
“Tell me and I'll forget.Show me and I'll remember.
Involve me and I'll understand.”
Thankyou Team:
Penny Baldock | Susana Valdivia | Stephen Retallack | Simo Xu
DEPARTMENT FORFAMILIES & COMMUNITIES
Business and Location Intelligence Group
Business Technology | DFC Chief Information Office
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