Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.
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1 Managing Disaster Response | Beijing | April-24-2008 Page
MANAGING DISASTER RESPONSE,THE DHL EXPERIENCE
2 Managing Disaster Response | Beijing | April-24-2008 Page
About DPWN & DHL About DPWN & DHL
DHL Corporate Sustainability DHL Corporate Sustainability
The formation of DHL Disaster Response Teams (DRT) The formation of DHL Disaster Response Teams (DRT)
DRT Operations DRT Operations
DRT In Action DRT In Action
Agenda
Challenges in the Disaster Relief Environment Challenges in the Disaster Relief Environment
Our Commitment Our Commitment
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DHL Global
More than 400 aircraft *
6,500 facilities across the globe, 35 mn sqm warehouse space
120,000 destinations worldwide
€ 26 bn in revenue (2005, excl. Exel)
285,000 employees
Over 1.5 billion shipments per year
76,000 vehicles
* Operating for and on behalf of DHL
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In 2003, DHL experts saw how a flood of relief goods could shut down an airport
Earthquake relief, Bam Airport, Iran, December 2003 Airport apron and taxiways blocked with cargo, trucks and aircraft. Unsafe airport operation.
Formation of DHL Disaster Response Teams
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DHL has expertise in handling air cargo and managing airport operations
DHL has core competences in:
- Airport operations.
- Cargo handling.
- Flight operations.
- Warehousing.
- Distribution.
DHL can use its experience, network and employees’ talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters.
Formation of DHL Disaster Response Teams
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DRT Mission
DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply
chain at the disaster site airport for incoming shipments and relief goods.
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Disaster Management
Global initiative: DHL Disaster Response Teams (DRT)In cooperation with the UN Office for the Coordination of Humanitarian Affairs (OCHA), we are building a global network of DRTs. The DRTs’ mission is to reduce congestion at airports receiving unsolicited humanitarian relief goods in the aftermath of major sudden-onset natural disasters.
There are currently 3 DRTs:- DRT Asia Pacific - DRT Americas- DRT Middle East and Africa
Each DRT is made up of 15 employee volunteers drawn from a pool of 80-100 people.
The DRTs main tasks are:
Two DRTs were set up in 2006, a 3rd DRT 30th of Oct in 2007.
- Transfer incoming relief goods from aircraft pallets to wooden pallets.
- Set up and manage a professional warehouse.
- Arrange for the onward transportation of relief goods.
DRT Americas
DRT Middle East and Africa
DRT Asia Pacific
Will be officially launched in October 2007
DRT AmericasDRT Americas
DRT Middle East and AfricaDRT Middle East and Africa
DRT Asia PacificDRT Asia Pacific
Will be officially launched in October 2007
DRT home base
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DRT Functions
DRT provides core expertise at the airport
Sorting and stacking of goods.
Inventory management.
Unloading aircraft Handling Warehousing Loading Onward transportation
Loading of aid on to trucks or helicopters.
Goods are taken off aircraft pallets.
Supplies transferred to wooden pallets.
Handling with or without fork-lifts.
Assistance with customs processes.
x x
DHL Disaster Response Team- Core Expertise -
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Corporate Disaster Response in Action
Relief in Action
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2004 – Indian Ocean Tsunami (Sri Lanka)
DHL DRT operated at Colombo Airport
7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.
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2005 – South Asia Earthquake (Pakistan)
DHL DRT operated at Chaklala Air Force Base, Islamabad
9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.
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2005 – Hurricane Katrina (USA)
Prototype DRT operated at Little Rock AFB after Hurricane Katrina in 2005
- Contract with United States Agency for International Development (USAID).
- 2,370 tonnes of relief supplies handled from 35 charter aircraft in 2 weeks with 21 volunteers.
- US Air Force provided extra manpower.
- DHL contracted trucking services at cost.
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2006 – Yogyakarta Earthquake (Indonesia)
DHL DRT operated at Adisoemarmoe Airport
200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.
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2006 – Typhoon Durian (Philippines)
The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon ‘Durian’.
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2007 – Pisco Earthquake (Peru)
DHL DRT operated at Pisco Air Base, Southern Peru
2,740 tonnes of relief supplies handled from 98 charter aircraft in 10 days by 14 DRT volunteers.
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Going the ‘Last Mile’
Challenges in the Disaster Relief Environment
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DonatorsDonatorsIn-country
Warehouse (temporary)
In-country Warehouse (temporary)
Local Distribution
point
Local Distribution
pointInitial Point of
EntryInitial Point of
EntryIn-country
TransportationIn-country
TransportationAir LiftAir Lift
Emergency Supply Chain – Overview
BENEFICIARIES
ICWAIR Tpt TptMilitary
GovernmentCharter
I.O.M.Atlas Logistics
MilitaryLocal L & T
ICWICW
LSD
LSD
LSD
HRDHRDHRDHRD
Act
ivit
ies
Pre-position emergency relief in
disaster zones
Ob
ject
ives
Undertake and facilitate airlifts in
coordinated way
Receive relieve, manage inventory,
organize logistic solutions
Coordinate fleets, (prior) relationship
building and contracting
Contract and manage warehouses Sourcing and collecting supply, coordination
of multi-modal logis-tics solutions
Increase efficiency and improve
geographical position Reduce duplication of effort Ensure onward sending of goods to
warehouses or to the disaster zone
Reduce inflationary effects on truck
leasing/hiring
Improve location of warehouse capacity
─ disaster prone zones
─ near airports
─ at 1st staging post
Enhance overall efficiency
Disaster Supply Chain – Unsolicited Aid
Contracted/Scheduled
DRT
‘Last Mile’ Transportation
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Challenges in the Disaster Relief Environment
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Innovation in Relief Logistics Distribution
South Asia Earthquake - 2005
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Problem: Delivering aid to remote and inaccessible areas
• Cardboard boxes broke when dropped from helicopters.
• Damaged goods.
Solution: DHL ‘Speedball’
• New use for DHL polypropylene shipping bags.
• Easy to handle.
• Does not break when dropped from 35 meters.
• A ‘survival package’ (contains supplies for 7 people for 10 days.)
1. Unsorted relief supplies arrive
2. Relief supplies are sorted and stored
3. DHL shipping bag filled with supplies
4. DHL ‘Speedballs’loaded on
5. DHL ‘Speedballs’dropped from helicopter
1. Unsorted relief supplies arrive
2. Relief supplies are sorted and stored
3. DHL shipping bag filled with supplies
4. DHL ‘Speedballs’loaded on
5. DHL ‘Speedballs’dropped from helicopter
Innovation in Relief Distribution
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Innovation in Relief Distribution
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Our Commitment
Innovation through Collaboration
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On the 29th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster.
MOU - PRC Government & DHL
Department of Social Relief, Ministry of Civil Affairs (PRC)
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Asia Pacific Disaster Response Team
Summation:
- Provide a capability that adds value.
- Foster close relationships with stakeholders.
- The National Government is the Controlling Authority.
- Recognise the importance of speed & capacity.
- Share the expertise.
Matt Hemy
DHL Express Asia Pacific
+65 6216 6825
matt.hemy@dhl.com
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