Management and Management Skills
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Ms Marshall
Management and Management Skills
Chapters 5 amp 6Management comes up in Q4 (Part 2 of
section three)Part of your ABQ as Management is Unit 3
Ms Marshall
Management and Management Skills
On completion the student should be able to 1 Define management 2 Identify the importance of management skills in areas such as home
school local community Government departments and business start-up 3 List the characteristics of managers 4 Explain the basic management skills 5 Explain the central role of communications in business and
management 6 Identify and explain the main barriers to effective communications 7 Demonstrate business data in the following written forms memos
reports and business letters draft a visual presentation from given data 8 Identify the duties of a chairperson and secretary and draft an agenda
and minutes of a meeting 9 Distinguish between the methods of communication 10 Discuss the importance of general communication skills (HL) 11 Differentiate between enterprise and management (HL) 12 Explain the contribution of both managers and entrepreneurs to
business (HL)
Ms Marshall
Introduction to Management Management is the process of getting
objectives and activities completed efficiently and effectively with and through other people Managers must be skilled leaders motivators and communicators The key activities of management include planning organising and controlling
Eg Michael OrsquoLeary of Ryanair
Ms Marshall
Where is Management needed
Ms Marshall
Management In the Home Parents are the
managers in the home They must motivate their children to work hard and behave They plan the family budget and organise family outings
In the Community Eg the Tidy towns
committee must use manpower planning to assess how many volunteers are needed They must communicate with the locals and motivate them to make a difference
Ms Marshall
Management In Schools The Principal is the
manager and must show leadership to the teachers Effective communication is needed to avoid misunderstandings Principals often plan timetables and control the school budget
In Government Politicians must provide
leadership eg by taking a pay cut themselves when expecting the general public to They must communicate eg with an upcoming referendum they must convince the Irish public to vote a certain way while providing neutral literature
Ms Marshall
Management In BusinessHave to organise work
schedules plan where the company is going control the budget lead by example communicate clearly to motivate staff
Ms Marshall
Characteristics of Managers Decisive ndash analyse issues and implement
effective solution Initiative ndash donrsquot have to be told what to do Good with People ndashget the best out of them Hard worker ndash may have to work long hours
they are responsible Flexible- can change the business with
circumstances Charismatic ndashable to charm people eg to make
them work harder Confident and Inspirational ndash lead by example
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Management and Management Skills
On completion the student should be able to 1 Define management 2 Identify the importance of management skills in areas such as home
school local community Government departments and business start-up 3 List the characteristics of managers 4 Explain the basic management skills 5 Explain the central role of communications in business and
management 6 Identify and explain the main barriers to effective communications 7 Demonstrate business data in the following written forms memos
reports and business letters draft a visual presentation from given data 8 Identify the duties of a chairperson and secretary and draft an agenda
and minutes of a meeting 9 Distinguish between the methods of communication 10 Discuss the importance of general communication skills (HL) 11 Differentiate between enterprise and management (HL) 12 Explain the contribution of both managers and entrepreneurs to
business (HL)
Ms Marshall
Introduction to Management Management is the process of getting
objectives and activities completed efficiently and effectively with and through other people Managers must be skilled leaders motivators and communicators The key activities of management include planning organising and controlling
Eg Michael OrsquoLeary of Ryanair
Ms Marshall
Where is Management needed
Ms Marshall
Management In the Home Parents are the
managers in the home They must motivate their children to work hard and behave They plan the family budget and organise family outings
In the Community Eg the Tidy towns
committee must use manpower planning to assess how many volunteers are needed They must communicate with the locals and motivate them to make a difference
Ms Marshall
Management In Schools The Principal is the
manager and must show leadership to the teachers Effective communication is needed to avoid misunderstandings Principals often plan timetables and control the school budget
In Government Politicians must provide
leadership eg by taking a pay cut themselves when expecting the general public to They must communicate eg with an upcoming referendum they must convince the Irish public to vote a certain way while providing neutral literature
Ms Marshall
Management In BusinessHave to organise work
schedules plan where the company is going control the budget lead by example communicate clearly to motivate staff
Ms Marshall
Characteristics of Managers Decisive ndash analyse issues and implement
effective solution Initiative ndash donrsquot have to be told what to do Good with People ndashget the best out of them Hard worker ndash may have to work long hours
they are responsible Flexible- can change the business with
circumstances Charismatic ndashable to charm people eg to make
them work harder Confident and Inspirational ndash lead by example
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Introduction to Management Management is the process of getting
objectives and activities completed efficiently and effectively with and through other people Managers must be skilled leaders motivators and communicators The key activities of management include planning organising and controlling
Eg Michael OrsquoLeary of Ryanair
Ms Marshall
Where is Management needed
Ms Marshall
Management In the Home Parents are the
managers in the home They must motivate their children to work hard and behave They plan the family budget and organise family outings
In the Community Eg the Tidy towns
committee must use manpower planning to assess how many volunteers are needed They must communicate with the locals and motivate them to make a difference
Ms Marshall
Management In Schools The Principal is the
manager and must show leadership to the teachers Effective communication is needed to avoid misunderstandings Principals often plan timetables and control the school budget
In Government Politicians must provide
leadership eg by taking a pay cut themselves when expecting the general public to They must communicate eg with an upcoming referendum they must convince the Irish public to vote a certain way while providing neutral literature
Ms Marshall
Management In BusinessHave to organise work
schedules plan where the company is going control the budget lead by example communicate clearly to motivate staff
Ms Marshall
Characteristics of Managers Decisive ndash analyse issues and implement
effective solution Initiative ndash donrsquot have to be told what to do Good with People ndashget the best out of them Hard worker ndash may have to work long hours
they are responsible Flexible- can change the business with
circumstances Charismatic ndashable to charm people eg to make
them work harder Confident and Inspirational ndash lead by example
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Where is Management needed
Ms Marshall
Management In the Home Parents are the
managers in the home They must motivate their children to work hard and behave They plan the family budget and organise family outings
In the Community Eg the Tidy towns
committee must use manpower planning to assess how many volunteers are needed They must communicate with the locals and motivate them to make a difference
Ms Marshall
Management In Schools The Principal is the
manager and must show leadership to the teachers Effective communication is needed to avoid misunderstandings Principals often plan timetables and control the school budget
In Government Politicians must provide
leadership eg by taking a pay cut themselves when expecting the general public to They must communicate eg with an upcoming referendum they must convince the Irish public to vote a certain way while providing neutral literature
Ms Marshall
Management In BusinessHave to organise work
schedules plan where the company is going control the budget lead by example communicate clearly to motivate staff
Ms Marshall
Characteristics of Managers Decisive ndash analyse issues and implement
effective solution Initiative ndash donrsquot have to be told what to do Good with People ndashget the best out of them Hard worker ndash may have to work long hours
they are responsible Flexible- can change the business with
circumstances Charismatic ndashable to charm people eg to make
them work harder Confident and Inspirational ndash lead by example
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Management In the Home Parents are the
managers in the home They must motivate their children to work hard and behave They plan the family budget and organise family outings
In the Community Eg the Tidy towns
committee must use manpower planning to assess how many volunteers are needed They must communicate with the locals and motivate them to make a difference
Ms Marshall
Management In Schools The Principal is the
manager and must show leadership to the teachers Effective communication is needed to avoid misunderstandings Principals often plan timetables and control the school budget
In Government Politicians must provide
leadership eg by taking a pay cut themselves when expecting the general public to They must communicate eg with an upcoming referendum they must convince the Irish public to vote a certain way while providing neutral literature
Ms Marshall
Management In BusinessHave to organise work
schedules plan where the company is going control the budget lead by example communicate clearly to motivate staff
Ms Marshall
Characteristics of Managers Decisive ndash analyse issues and implement
effective solution Initiative ndash donrsquot have to be told what to do Good with People ndashget the best out of them Hard worker ndash may have to work long hours
they are responsible Flexible- can change the business with
circumstances Charismatic ndashable to charm people eg to make
them work harder Confident and Inspirational ndash lead by example
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Management In Schools The Principal is the
manager and must show leadership to the teachers Effective communication is needed to avoid misunderstandings Principals often plan timetables and control the school budget
In Government Politicians must provide
leadership eg by taking a pay cut themselves when expecting the general public to They must communicate eg with an upcoming referendum they must convince the Irish public to vote a certain way while providing neutral literature
Ms Marshall
Management In BusinessHave to organise work
schedules plan where the company is going control the budget lead by example communicate clearly to motivate staff
Ms Marshall
Characteristics of Managers Decisive ndash analyse issues and implement
effective solution Initiative ndash donrsquot have to be told what to do Good with People ndashget the best out of them Hard worker ndash may have to work long hours
they are responsible Flexible- can change the business with
circumstances Charismatic ndashable to charm people eg to make
them work harder Confident and Inspirational ndash lead by example
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Management In BusinessHave to organise work
schedules plan where the company is going control the budget lead by example communicate clearly to motivate staff
Ms Marshall
Characteristics of Managers Decisive ndash analyse issues and implement
effective solution Initiative ndash donrsquot have to be told what to do Good with People ndashget the best out of them Hard worker ndash may have to work long hours
they are responsible Flexible- can change the business with
circumstances Charismatic ndashable to charm people eg to make
them work harder Confident and Inspirational ndash lead by example
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Characteristics of Managers Decisive ndash analyse issues and implement
effective solution Initiative ndash donrsquot have to be told what to do Good with People ndashget the best out of them Hard worker ndash may have to work long hours
they are responsible Flexible- can change the business with
circumstances Charismatic ndashable to charm people eg to make
them work harder Confident and Inspirational ndash lead by example
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Managers vs Entrepreneurs Setting Up Entrepreneurs set up the business
the manager runs the business and answers to the entrepreneur The manager turns the entrepreneurs ideas into reality
Risk Entrepreneurs take financial and personal risk In some cases they can lose their personal assets if the business fails whereas the manager risks losing their job
Future The entrepreneur thinks of the big picture ndash the future direction of the business The manager organises the day to day activities and staff
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Chapter Six ndash Management Skills
There are three main management skills leading motivating and communicating
Chapter six looks at two of these skills ndash leading and motivating
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Management Skill - Leadership
What you need to know
1 Leadership Styles
2 Delegation
3 Importance
of Leadership
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Leadership Style
Autocratic
Democratic
Laissez-Faire
The three leadership styles vary on the basis of 1 Trust in staff 2 Decision
making 3 Persuasion
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Leadership Style - Autocratic
Explain the term autocratic (authoritarian) leader bull The autocratic leader has very little trust or confidence
in hisher staff bull Heshe is unwilling to delegate power and
responsibility to subordinates bull Heshe makes all decisions and ignores the opinion of
others bull Heshe uses authority to force agreement and may use
intimidation or fearshouting He expects his orders to be obeyed without question
bull This leads to poor motivation lack of cooperation industrial relations problems
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Evaluation of Autocratic Leader
Advantages Quick decision making Work gets done as the
manager wanted Suits organisations
where discipline is crucial eg army
Useful in crisis situation eg getting the business out of debt
Disadvantages Managers can become
overworked and stressed
Staff become de-motivated and resentful due to lack of training and trust
Industrial relations disputes are more common due to lack of trust and effective communication
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Democratic A democratic leader encourages people
to contribute to the decision-making process Shared solutions to problems are sought motivation and co-operation levels are very high and there is excellent job satisfaction
He delegates work and responsibility and trusts employees to carry out their duties
He persuades employees rather than giving orders
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Evaluation of a Democratic Leader
Advantages Better quality decisions Less stress and more
time for managers Staff are more
motivated leading to less industrial relations disputes
Staff are encouraged to use their initiative leading to intrapreneurship
Disadvantages Slower decision
making Too many opinions
may be taken on board
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Laissez-Faire The leader allows complete democracy
in all matters The employee is given a goal and
allowed to use their initiative to achieve it
This style of leading is only appropriate when the employees are highly trustworthy and motivated
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Evaluation of Laissez-Faire Advantages Speedy decisions
can be made by staff closest to the issues
Staff are motivated and challenged
Intrapreneurship is fostered
Disadvantages Staff may not be
able for the responsibility leading to stress
Poor decision making could result if staff are not up to the challenge
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Delegation
Delegation involves the assignment of authority to another person generally from a manager to a subordinate to undertake a specific work task or project Successful delegation requires that the manager is clear about
1048696 Details including deadline of the assigned taskproject1048696 The extent of the authority delegated including reporting
requirements to the manager The manager must also ensure that the person to whom the
taskproject has been delegated has the necessary skills and competencies and is provided with the necessary resources to complete the taskproject
The ultimate responsibility for the task project remains with the manager
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Delegation - Benefits Efficiency 1048696 More efficient completion of tasks or projects as manager is not
required to do all the work Managers can prioritise tasks that need their attention thereby having more time for the completion of these tasks
Quality 1048696 Taskproject may be completed to a higher standard due to level of
personal accountability provided by delegation Staff Retention amp Morale 1048696 Increased employee motivation from job enrichment and increased
involvement leading to improved staff morale and better work Ensures a supply of future managers 1048696 Higher skilled workforce will provide greater flexibility for manager
and will train them to become managers This ensures a steady supply of managers for the future of the business
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Disadvantages of Refusing to Delegate
Heavy workload the manager will become overburdened and may make costly mistakes
Deadlines may be missed without delegating work does not get done as quickly leading to delays
Employees are not trained in management skills The company may have to recruit externally for new managers
Employees may become demotivated and feel management does not trust them or respect their judgement This could lead to high labour turnover and absenteeism
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Importance of Leadership Improved Efficiency ndash a good leader gives
clear direction leading to less waste and mistakes
Improved Co-ordination ndash employees believe in the company and are motivated to work harder as a result
Employee Retention ndash lowers cost involved in hiring Wonrsquot lose best staff to competition
Change ndash lead by example and staff will be more willing to accept change
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Motivation
What you need to know
Definition
MaslowMcGregor
Importance of Motivation
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
2011 Q4 (i) Explain Maslowrsquos Theory of Motivation Motivation is the willingness of people to work
It is what drives influences and encourages people to work toward a particular goal
Maslow put forward a theory on motivation based on a hierarchy of needs
As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivatortakes precedence
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Maslowrsquo Hierarchy of NeedsSelf Actualisation
Esteem
Social
Safety
Physiological Basic
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Maslow In life The need to realise
onersquos full potential The need for status
respect amp appreciation by others
The need for love and friendship
The need for Security and predictability
Food Shelter
In the workplace Becoming an
entrepreneur Promotion titles
company car perkshellip Good relationships
with colleagues Permanent Solvent
business Wages canteen
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
2011 Q4hellip Illustrate how a manager could motivate workers by applying
Maslowrsquos Theory in the workplace Physical Needs A manager can motivate his workers by
ensuring they receive a fair wage bonuses profit-sharing schemes in order that the physical needs for food clothes shelter etc can be met
Safety Needs Managers can make employees feel safe and secure by
o Offering long term contracts of employmento Providing a grievance procedureo Providing free medical check-upso Sending workers on health and safety courseso Providing a safe working environment eg safety goggles boots
gloves hard-hats high visibility jackets for construction workers
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
2011 Q4 Social Needs The social needs of employees can
be met through offering flexi-time which allows employees to spend more time with their families Teamwork and social events can help workers form new friendships and relationships
Esteem Needs Managers can facilitate a workerrsquos esteem needs through offering praise and rewards such as a new job title or an attractive office
Self-Actualisation Needs Management offering workers a career plan training and development opportunities empowerment and promotion to positions of responsibility can meet these needs
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
McGregorrsquos Theory X and Theory Y
Theory X ndash Controller Manager The average human being has a natural in-built
dislike for work People are lazy and have to be watched closely
controlled and threatened with punishment Employees will try to get as much money out of
the company as possible ndash safety needs motivate
Employees will avoid responsibility and are uncooperative
Theory X suits the autocratic manager
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
McGregor - Theory X CharacteristicsImplications of a Theory
X Manager may include1048696 Manager keeps control possible conflict
between management and employees1048696 Little trustemployees less likely to use their
own initiative1048696 No consultation when making decisionslower
productivity and lower quality1048696 Little delegationfewer opportunities for
employee promotions
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
McGregor ndash Theory Y Theory Y ndash Facilitator Manager The individual enjoys work They want responsibility
and challenging work (Self Actualisation is a motivator) Strict control over people is not necessary if people are
committed to shared objectives All members of the organisation can help solve
problems Employees can be motivated by praise promotions
titles and delegation (Esteem needs amp self actualisation)
Theory Y would suit a democratic style of management and results in hard working motivated employees
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
McGregor ndash Theory Y Theory Y managers should Provide interesting and challenging
work Provide staff with freedom Consult regularly with staff Provide plenty of encouragement and
praise
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Evaluation of McGregor Disadvantages of
Theory X Reduced Motivation Less Creativity Poor reputation High turnover Productivity
declines Reduced
profitability
Advantages of Theory Y
High Motivation More Creativity Better reputation Lower staff turnover Positive industrial
relations Increased profitability Increased productivityAdvantages also relevant to
ldquoimportance of motivating staffrdquo
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Importance of Motivating Staff Greater
Intrapreneurship more creativity in finding solutions to problems when staff are consulted
Employee Retention a more motivated staff leads to lower staff turnover and absenteeism
Positive industrial relations staff and management are more likely to come to a solution through negotiation and consultation This will reduce the likelihood of strikes
Increased productivity amp profitability a more motivated staff will work harder and cooperate more
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
KEY TERMS Management Leadership Motivation Autocratic Democratic Laissez Faire Delegation Self-Actualisation Esteem Needs
Social Needs Safety Needs Physiological
Needs Theory X Theory Y
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Recent Exam Questions 2012 Q4 (C) Outline two leadership
styles and illustrate how each of these styles may be appropriate to different business situations (20 marks)
2011 Q4 (B) Explain Maslowrsquos Theory of Motivation
(ii) Illustrate how a manager could motivate workers by applying Maslowrsquos Theory in the workplace
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Recent Exam Questions Higher Level Questions for Chapter Five and Chapter Six 2009 Q1 Illustrate the difference between lsquoenterprisersquo and
lsquomanagementrsquo (10 marks) Q2 (A) (i) Explain the term lsquodelegationrsquo
(ii)Describe the benefits of delegation for a manager (20 marks)(B) Analyse the implications for a business of a manager adopting a Theory X approach to managing (20 marks)
2007Q3 Maslow identified in his hierarchial model self actualization as a human need
(i)Self-actualisation means (ii)Name two other human needs he also identified (10 marks)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Recent Exam Questions 2006 Q4 Define management (10 marks) Q5 (A) Describe one motivational theory
commonly used in management (10 marks)
(B) Discuss three styles of leadership (30 marks)
2005 Q6 Evaluate the motivational theories of
Maslow and McGregor (25 marks)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
Ms Marshall
Recent Exam Questions 2003 Q7 Managers are said to take on a wide range of roles in pursuing the
objectives of an organisation They are accountable for the work of others as well as their own work and they work with and through other people at al levels in the organisation
Evaluate in the above context the Management Skills of Leading Motivating (40 marks) 2002 Q8 Illustrate the importance of management skills in any one of the
following areas Home The local community Government Department A business start up
- Management and Management Skills
- Management and Management Skills (2)
- Introduction to Management
- Where is Management needed
- Management
- Management
- Management (2)
- Characteristics of Managers
- Managers vs Entrepreneurs
- Chapter Six ndash Management Skills
- Management Skill - Leadership
- Leadership Style
- Leadership Style - Autocratic
- Evaluation of Autocratic Leader
- Democratic
- Evaluation of a Democratic Leader
- Laissez-Faire
- Evaluation of Laissez-Faire
- Delegation
- Delegation - Benefits
- Disadvantages of Refusing to Delegate
- Importance of Leadership
- Motivation
- 2011 Q4
- Maslowrsquo Hierarchy of Needs
- Maslow
- 2011 Q4hellip
- 2011 Q4
- McGregorrsquos Theory X and Theory Y
- McGregor - Theory X
- McGregor ndash Theory Y
- McGregor ndash Theory Y (2)
- Evaluation of McGregor
- Importance of Motivating Staff
- KEY TERMS
- Recent Exam Questions
- Recent Exam Questions (2)
- Recent Exam Questions (3)
- Recent Exam Questions (4)
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