Manage engine it360
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ManageEngine IT360
April 2011
About ManageEngine• Formerly called AdventNet Inc.• Founded in 1996, privately held• Profitable since inception with ALL growth financed
through customer acquisition (no external funding)• More than 50,000 customers around the world• 1500 employees, largely engineering & R&D• Development and Support Centre in Chennai• HQ in Pleasanton, CA with offices in NJ, TX, India, UK,
China, Japan & Taiwan. • Extended presence via hundreds System Integrators,
Channel Partners, Distributors, Resellers worldwide
ManageEngine Philosophy
There is a better way to do IT Management
Broad portfolio of IT Management Products
Easy to Implement
Can Scale for the Future
Has Main Features
Affordable Priced
Bring Efficiency to IT Teams
Why we believe we can be successful
Easy to Implement
Can Scale for the Future
Has Main Features
Affordable Priced
15 Years of building Network Management products
Built large NMS systems for Tier-1 & Tier-2 carriers
R&D Culture: Bring Innovative Technology to products
Culture of Openness, Flexibility & Customer Focus
Execute efficiently, pass benefit to customer
Broad portfolio of IT Management Products
ManageEngine Portfolio
Network
Network Monitori
ng
Netflow
Analysis
Network Config Mgmt
Servers & Applicatio
ns
Server Monitoring
Application Perf
Monitoring
End User Experien
ce
Desktop
Desktop Manage
ment
Asset Management
Remote Control
ServiceDesk
Helpdesk
ITIL Service Desk
Software License Tracking
Windows Infrastruct
ure
Active Directory
SQL Server
Exchange
Server
Event Log &
Compliance
Windows Event
Logs
Syslog Management
Firewall Log
Analyzer
Security
Vulnerability
Analysis
Patch Management
Password
Management
Used by 50,000 customers: 3 out of every 5 Fortune 500 companies
ManageEngine Portfolio
Network Performa
nce Managem
ent
Network Monitori
ng,WAN
Traffic, VOIP, WiFi,
Network Configura
tion
Application
Performance
Management
Server Monitori
ng Application Mgmt
End-user Managem
ent
Desktop Mgmt, User
Lifecycle Mgmt, Active
Directory Mgmt
Security Management & IT
Compliance
Network Security Audit &
Log Mgmt, Patch
Mgmt, Password
Mgmt
ITIL Helpdesk
Service Desk, Asset
Mgmt, CMDB
Integrated Solutions
IT360
Introducing ManageEngine IT360
Network Performance
Database Performance
End User Experience Management
ITIL ServiceDesk, BSM, SLA, Event
Management
360˚ view across IT to proactively monitor performance before users report it
IT360 Design
Single Dashboard consolidated view
• One tool for multiple needs – Break the Silos– Greater collaboration, visibility & accountability
• Integration between IT Operations and IT Service Management– Faster time to resolution & reduced downtime
Automatic Incident logging
Automatic Assignment & Notification
Right Person works on the Problem
Benefits of Integrated Service Desk
Ease of Implementation & Use• Ease of Implementation
– Time to Implement– Skills required
• Ease of Training Teams• Ease of Using product• Maintaining & upgrading system
– Service Disruption?– Data, Config information loss?
IT360: Designed for Integration
• Designed from ground-up to work together– All integration available out-of-the-box– All modules developed by ManageEngine
IT360 as ‘Smart Operations Bridge’
• Using IT360 as the Operations Bridge– All actionable IT events and Incidents are
logged in IT360 Service Desk– Visibility for Service Desk & NOC Teams for
faster resolution
Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."
– increased IT operations efficiencies– reduced IT downtime– improvement in IT service quality
IT360: Key Features Unified IT Management Portal
Unified views of IT Operations (Network, Servers, Apps, Database) Integration between IT Operations and IT Service Management Business Service Views
Proactive Monitoring & Reporting Real-time alerting and Flexible Reporting Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support
Secure Authorization: Role based access control, Privilege based views Authentication: Strong Encryption & secure key management
Scalability & Robustness Distributed Probe-Server Architecture for higher scalability High availability & Redundancy for robustness & reliability
Ease of Use and Faster Learning curve
ManageEngine IT360 – Key Components
• Integrated WAN Traffic Analysis
• Performance
• Availability / Performance/ Capacity Management
• SLA Management• Web / J2EE Transactions,
SOA
• Automated Incident• Event Mgmt
Network Monitoring
Systems Management(DB, Servers, Applications, Middleware)
End User Experience
Management
ITIL ServiceDesk &
CMDB
Monitored Resources
• Network Devices– Router, Switch, Firewall, VPN devices, load balancers, UPS, Printer,
Storage, Domain Controllers, Wireless AP, • Database Monitoring
– Oracle, Sybase, SQL Server, MySQL, DB2, Database Query• Servers Operating Systems
– VMware ESX, Windows, Solaris, AIX, AS400/iSeries, HP-Unix/Tru64 Unix, Mac, Linux, FreeBSD
• Application Servers– MS .NET, Oracle Application Server, JBoss, Tomcat, WebLogic, WebSphere,
SilverStream, GlassFish• Middleware / Portal
– WebSphere MQ, MS Office SharePoint, WebLogic Integration
Network Performance Management
Fault Mgmt – ICMP, SNMP Traps
Performance Mgmt - SNMP
Traffic Analysis – Netflow
RTT Troubleshooting – Cisco IPSLA
VOIP Troubleshooting
Application Performance Management
Operating Systems
Web-Servers
App-Servers
Databases
ERP – SAP etc.
Email Servers
• Linux• AIX• AS400• Windows• Solaris etc.
• J2EE• .NET etc• Weblogic• WebSphere• JBoss• OracleAS
• SAP• Oracle EBS
• Oracle• MS SQL• DB2• Sybase• MySQL
Servers App. Servers
ERPDatabases
ManageEngine IT360: Application Performance Management
HTTP(s) Synthetic Transactions
End User Apps (LDAP, Mail, Exchange etc)
J2EE Transactions
SOA Web Services
End User Experience
Management
End User Experience Management
ManageEngine IT360 ITIL Service Desk
• Business Rules• Self Service Portal• User Survey• Reports
• Incident• Change • Problem
• Manage Solutions• Easy to Use• Improve
Workflows
• CMDB• Contract• Purchase
Ticketing ITIL
KnowledgeBaseIT Asset Mgmt
Deployment Architecture
Screen shots of IT360
Business Service PerformanceModel dependent IT Assets
into Business Service Groups
Monitor Health / Availability per Business Group, instead
of individual components
Centralized Dashboard for Business Services
Get Visibility into Business Metrics – Not just IT metrics
ITIL Ready Service Desk
Making people, processes and technology work smarter, together
Network Performance Dashboard
Network Device Performance Monitoring
Application Performance Dashboard
SAP Performance Monitoring
E.g. : SAP Application Performance & Availability Monitoring
Expensive Software
Complex integrations
Army of Consultants
Your continuously growing Bill !
The Big 4 approach
ManageEngine: Now, You have an Alternative!Value for Money• ONE VIEW of IT, designed
from ground up• Rich Functionality• Easy to implement & Use (No
Experts Required)• Great Support• Scalable, Flexible for future
needs
High Cost Solution• Professional Services,
Consulting• Hire specialists to make
it work• Acquired products with
Clunky integration
Empower YOUR TEAM: Make the Right Choice
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