Making Rail Organizations Safer and Smarter · Transforming Situation Management solutions into Actionable Intelligence . Qognify ... Historical perspective - The evolution of economic

Udi Segall

Making Rail Organizations Safer and Smarter

Transforming Situation Management solutions into Actionable Intelligence

Qognify Public Transport Customers

Bangalore Metro

SNCB

Lima Metro

TianjinMetro

INDUSTRIAL AGE INFORMATION AGE AGRICULTURAL AGE

Historical perspective - The evolution of economic power Ec

on

om

ic p

ow

er

“He or she, who own the data and can interpret the data in today and tomorrow’s economy, will build the most powerful businesses of the future.”

Alec Ross, Industries of the future, 2016

176012,000 BC 1992

RAW MATERIAL – IRON & COAL

Means- Factories and Mines

Means - Plows and Horses

RAW MATERIAL - LAND

RAW MATERIAL - DATA

Means- Analytic

Qognify rail customers were able to…

ACCELERATE INCIDENT HANDLING BY 60%

INCREASE RIDERSHIP THANKS TO IMPROVED SENSE OF SECURITY

DOUBLE OPERATORS EFFICIENCY

ANTICIPATE PASSENGERS VOLUME DURING SUPER BAWL 2014

Railway is a complex environment

5

Police Department

City EOCEmergency Services

Fire Department

RailMaintenance

Rail Security

Traffic Control

Transport Authority

Difficult to coordinate response in real time

Slow decision making

Inefficient staff deployment

Costly delays, shutdowns

Sensors People Systems Processes

Need to address a variety of challengesIm

pac

t

X 1000X 100,000X100X 10,000X

Incident

Failure

Inspection

Anomaly

Crisis

Probability

Act of Terrorism

Gas leak

Railway system situations spectrum

7

Imp

act

X 1000X 10,000X100XProbability

Switch slowly degrading

Crew Running Late

Slippery tracks Switch failure

Signal Post Malfunction

Collision

Derailment with casualties

Electricity Failure

Easier to deal with problems when they are small…Im

pac

t

X 1000X 10,000X100X Probability

Abnormal Pump Temperature

Undetected Pump Failure

Pipe Pressure Rising

Pipe Failure and Oil Spill!“Safe organization effectively resolves incidents that

smart organization avoids.” Udi Segall , Qognify

Actionable intelligence for all

xEffectiveness EfficiencyActionable Intelligence x (full situation spectrum)

Doing the right things Doing things right

Situational Awareness Situation Management

More Insights

Actionable Intelligence according to Qognify

KPI Monitoring

Proactive Response

Flawless Execution

Faster Resolution

Better Compliance

Responders

The situation today

Sensors

Responders

Stakeholders

Overload ofInformation

InefficientResponse

Operations Center

Operator 3Operator 2Operator 1

Ops Center

AccessControl

BuildingManagement

VideoFire &Safety

Audio SCADA

GISWeather

Alerts

Situation management with QognifyOperations Center

Operator 3Operator 2Operator 1

Sensors

AccessControl

BuildingManagement

VideoFire &Safety

Audio SCADA

GISWeather

Alerts

Responders

Responders

Stakeholders

Ops Center

Integration&

Analysis

Extensive Library Of GatewaysAdvanced Rule Engine

LocationTime

Severity Sensors

How to Respond

Adaptive Response Actions

Advanced Workflows

Supervisor/ CxO

Operational Dashboards & Reports

Situation Awareness

Situation Management

Advanced Situation Management Faster identification, response, recovery & debriefing Increased efficiency without increasing headcount

Sensors People Systems Processes

OPERATOR

SUPERVISOR RAIL EXECUTIVE

FIELD PERSONNEL

ACTIONANBLE INTELLIGENCE FOR ALL

Virtual Video Matrix

OPERATOR - SITUATIONAL AWARENESS & BEST PRACTICE DRIVEN RESPONSE

Share live stream?

YES NO

Notify when arrived to the location

Notify when failure has been diagnosed

Notify if additional resources are required

Provide an ETA for resolution

Was the problem fixed?

09 July 16

Switch Failure

Share live stream?

YES NO

Notify when arrived to the location

Notify when failure has been diagnosed

Notify if additional resources are required

Provide an ETA for resolution

Was the problem fixed?

Can normal operation be resumed?

09 July 16

Truck Collision

Can normal operation be resumed?

FIELD PERSONNEL – COLOBORATIVE & BEST PRACTICE DRIVEN RESPONSE

SHIFT SUPERVISOR – ANALYSIS OF CURRENT AND NEAR-TERM PERFORMNCE

Supervisor view – Current status

Real time snapshot of current status across the facilities and departments

Shift Supervisor Current Status

Real time monitoring of leading Indicators for proactive detection of performance anomalies

Leading Indicators

Compares volume of forecasted flights to expected runway capacity

22

EXECUTIVE - MONITORING BUSINESS AND SERVICE KPI

KPI Visualization

Monitor Business and Service KPIs: Understanding business status (organization’s scorecard)

KPI Monitoring –SLA Violations

Trend and Pattern Analysis for effective root-cause analysis

SUMMARY

Qognify manages and analyzes all incident data

http://www.asmconsortium.net/defined/sources/Pages/default.aspx

Technology

36%People &Work context

42%Process

22%

Typical Incident’s Data Breakdown

OPERATOR

SUPERVISOR RAIL EXECUTIVE

FIELD PERSONNEL

SITUATIONAL AWARENESS & BEST PRACTICE DRIVEN RESPONSE

• MONITOR BUSINESS AND SERVICE KPIS

• TREND AND PATTERN ANALYSIS

• SNAPSHOT OF CURRENT STATUS• MONITORING OF LEADING

INDICATORS

COLLABORATIVE & DATA-DRIVEN RESPONSE

THANK YOU