Making it Happen - How L&D Can Influence Lasting Change - Laura Overton - Towards Maturity

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Get ready to influence lasting change!

Preparing for the future of learning

The modern

workplace

AdaptiveResponsive

DigitalDisruptiveChanging

2003

‘In today’s economic climate business challenges include speed of change, quality, customer

retention, revenue growth and cost reduction’

Growth in a complex

world

The customer

experience

Digital disruption

Leveraging value from

staff

Risks in the C suite

www.towardsmaturity.org/c-suite2016

14%Productivity

Increase

24%faster rollout of

change

18%Improvement in

customer satisfaction

15%Improvement in

speed to competency

Learning innovation delivers

www.towardsmaturity.org/c-suite2016

What does thefuture of learning

look like?

L&D have a big vision!

And High Aspirations

PROCESSES

EFFICIENCY

PERFORMANCE

AGILITY

CULTUREP

RO

GR

AM

ME

OR

GA

NIS

AT

ION

C

ULT

UR

E

Speed up implementation of new processes 97%

Use technology to improve organisational performance96%

Driving Business Innovation 90%

Share good practice 98%

Reduce Cost 87%

www.towardsmaturity.org/2016benchmark

56% of learning is face to

face

19%of budget is invested in

learning technology

8 out of 10 use mobile devices in

learning

7out of 10 build content

7 out of 10 use video

Learning Today

www.towardsmaturity.org/2016benchmark

62% of L&D professionals think

Staff lack skills to manage own

learning

59%Lack of L&D skills to implement change

BARRIERS TO CHANGE

www.towardsmaturity.org/2015benchmark

If we want to take

control of our future

WE NEED TO LET GO OF OUR PAST

Let go of the silver bullet

Let go of siloed thinking

Let go ofPast success

Let go of the burden of proof

Let go of old style

benchmarks

Historic thinking can trap us in the past

The silver bulletSiloed thinkingPast success

The burden of proofOld style

benchmarks

Embrace the bright future of learning

What do we need to embrace to deliver lasting change?

Top Deck

x3 x5 X8x5x3

Lessons from the Top Deck

Quartile 1 (25%)

Top Deck (10%)

Quartile 2Quartile 3Quartile 4

1 PERFORMANCE FOCUSIf you want to drive performance – focus on performance

86% say L&D

activity is aligned to strategic

goals of the business

(61% average)

82%Of Top Deck

identify business KPI’s that

they want to improve in partnership

with snr management

(32% average)

FOCUS ON SPECIFIC RESULTS

2 PASSION FOR CUSTOMERS

Top Deck teams are

3xas likely to

be proactive in

understanding what staff need to do their job

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Avg. 21-30 31-40 41-50 51-60

What do staff find useful for learning?

www.towardsmaturity.org/learnervoice3

What motivates staff to learn on line?

69%

4972 learners

70%

Telecom

69%

Line Mgr

74%

>6mth in role

66%

< 5 yrs in role

71%

>30 yrs

63%

< 50 yrs

63%

Gov

73%

Retail

67%

Sales

74%

Pharma

#1: to do my job better and faster!

Minimum 500 in each

sample

76%of the Top Deck

involve users in design

(35% average)

LISTEN

The Top DeckHELP STAFF LEARN

HOW TO LEARN

79% offer study skills training (51%)

67% encourage learners to organise own Personal learning strategies (34%)

3 THE BIGGER PICTUREBUILD STRONG STAKEHOLDER RELATIONSHIPS

90%Enjoy good

relationships with IT(51% avg)

60%Draw on business

expertise to support learning eg marketing/

analytics(35%) avg BUSINESS

COMMUNITY

Engage with managers

MANAGEMENT COMMUNITY

4 SKILLS TO ADAPT

94%of the Top Deck

consider the

course as only one option for

buildingperformance

(53% average)

What L&D skills do we need?

The Top Deck are active in building priority L&D capabilities, today.

5 DATA DRIVEN DECISONS

Top Deck

3xto use analytics

to improve learning service

Passion for customers

Skill to adapt

Data Driven Decisions

Performance focus

The bigger picture

Embrace:

Past Success

Burden of proofOld

Benchmarks

Silver bullets

Siloed thinking

Let go of:

The future is in our hands.What are you going to do

differently to #MakeItHappen?

#Lplive Resources@towardsmaturit

y.org

Thank you for listening@LauraOverton@TowardsMaturity

#LPliveresources@towardsmaturity.or

g

Thank you for listening@LauraOverton@TowardsMaturity

www.towardsmaturity.org/benchmark