"Making Friends in the Edit Bay" - Now What? Conference 2013

MAKING FRIENDS IN THE EDIT BAYFive Steps Toward

Creating a Governance-Friendly Culture

HI.

I’M COREY VILHAUER@mrvilhauer

NEW PROJECT!

NEW PROJECT!

NEW PROJECT!

NEW PROJECT!

NEW PROJECT!

CHANGE IS HARD

CONTENT REQUIRES EGO

CHANGE IS HARD

CONTENT REQUIRES EGO

CHANGE IS HARD

FAILURE IS CERTAIN

EVERYTHING I LEARNED ABOUT WORKING WITH

PEOPLE

EVERYTHING I LEARNED ABOUT WORKING WITH

PEOPLE

I LEARNEDBY TEACHING PEOPLE

EMPATHY

EMPATHYThe action of understanding, being

aware of, being sensitive to, and vicariously experiencing the feelings,

thoughts, and experience of another of either the past or present without having the feelings, thoughts, and

experience fully communicated in an objectively explicit manner.

EMPATHY

“...empathy can be described as feeling the feelings of another with the greatest

accuracy and effort.”- Whitney Hess

CONTENT STRATEGY

CONTENT STRATEGY

CONTENT STRATEGYPEOPLE

HOW DO WE DO IT?

HOW DO WE DO IT?

IT DEPENDS.

1. ALWAYS ASK QUESTIONS

BE CURIOUS

Who has a vested interest?

Who has a vested interest?

What kind of help do you need?

Who has a vested interest?

What kind of help do you need?

Who would excel at this?

Who has a vested interest?

What kind of help do you need?

Who would excel at this?

What changes are coming?

Who has a vested interest?

What kind of help do you need?

Who would excel at this?

What changes are coming?

What audiences are we missing?

“There’s a chance that things’ll get weird.

- Archers of Loaf

2. BE CLEAR AND CONCISE

1. ALWAYS ASK QUESTIONS

500pxTERMSOF SERVICE

“When the client feels like they have some input during the project planning phase,

they are more likely to enjoy the ride.”

- Melissa Rach

3. DON’T DO IT ALL

2. BE CLEAR AND CONCISE

1. ALWAYS ASK QUESTIONS

BE DELIBERATE

BE DELIBERATE

(does not need)

PROVIDE TOOLS

PROVIDE TOOLSWITHIN REASON

3. DON’T DO IT ALL

2. BE CLEAR AND CONCISE

4. PLOT AND SCHEME

1. ALWAYS ASK QUESTIONS

BE CONNIVING

TAKE ADVANTAGE OF GOALS

IDENTIFYSTRENGTHSAND PLAYTO THEM

3. DON’T DO IT ALL

2. BE CLEAR AND CONCISE

4. PLOT AND SCHEME

5. TEACH THEM TO FISH

1. ALWAYS ASK QUESTIONS

WE ARE TEACHERS

KNOWING INFO ≠COMMUNICATING INFO

PEOPLE WORK DIFFERENTLY

YOU CAN’T WINEVERY BATTLE.

HOW MUCH CHANGE CAN WE HANDLE?

3. DON’T DO IT ALL

2. BE CLEAR AND CONCISE

4. PLOT AND SCHEME

5. TEACH THEM TO FISH

1. ALWAYS ASK QUESTIONS

RUN WILD

THANK YOU.

COREY VILHAUERI am still

eatingelephant.com/2013/4/nowwhat