MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 1 Demystifying the Enterprise Don Liedtke Executive Vice President,
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MAIN MENU
REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESRECOGNITION
Demystifying the Enterprise
Don Liedtke
Executive Vice President, ACS
October 29, 2004
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ACS is Established• Founded in 1988• 445 on the Fortune 500• $4 billion in annual revenues• 750 global locations• Nearly 100 countries• Diverse client base• More than 43,000 employees• NYSE symbol: ACS• www.acs-inc.com
Computer Sciences
Leaders
IBM
EDS
Unisys
Perot Systems
CGI Group
HPSAIC
Lockheed Martin
Verizon Information Technologies
Challengers
VisionariesNiche Players
Completeness of Vision
Abi
lity
to E
xecu
te
From: Gartner Magic Quadrant – Full Service Providers Updated March 2002, © Gartner
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ACS is GlobalServing clients in nearly 100 countries
ACS Clients Served
Major ACS Shared Service Centers
Santo Domingo, Dominican Republic
Suva, Fiji
Accra, Ghana
Guatemala City, Guatemala
Bangalore, India
Cork, Ireland
Montego Bay, Jamaica
Chihuahua, Mexico
Hermosillo, Mexico
Juarez, Mexico
Monterrey, Mexico
Barcelona, Spain
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ACS is Recognized
Fortune 500 – 445
Fortune’s Most Admired Companies, #3 Computer and Data Services
Forbes Platinum 400, #1 Best Managed Company in Software and Service
S&P 500 stock index and top 10 portfolio
within the business community
Recognition within the Industry
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ACS is Part of Your Life
Click on indicated logos to see what clients say about ACS
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESRECOGNITION
Service OfferingsACS is a true end-to-end service provider working with you to attain your business goals
– Ensure Best Practices, Skills, and Technology– Lower Costs and Improve Productivity– Improve Accuracy and Customer Experience– Access Global Technology Infrastructure– Leverage Resources, Facilities, and Relationships
Focus on Board Room issues, not the components
Ala carte services have create a backlash in executive suites
Administration
Customer Care
Finance & Accounting
Human Resources
Information Technology Outsourcing
Payment Services
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESRECOGNITION
Industries ServedACS brings a deep knowledge base and ability to apply best practices learned from serving multiple vertical markets
ACS Clients are Leaders in: – Manufacturing – from Suds to Steel– Moving People, Merchandise, Raw Materials– Selling Slurpees, Happy Meals, Shoes– Saving Lives and Saving for Retirement
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESRECOGNITION
Process Engineering
World-ClassTechnology
Proprietary Software
Global Production Model
Strategic Business Units
Performance-BasedCompensation
Operational Excellence
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESRECOGNITION
Results
Insurance Claims Management: Increased claims processed-to-completion from 30% to 70% and improved data accuracy to 99.5%
Credit Application Handling: Improved fraud detection, which reduced workforce by 80%
Loan Processing: Reduced loan processing costs by over 25%
Health Services: Improved claim turn-around from weeks to 48 hours
Invoice Transactions:Achieved critical field accuracy rates of 99.5%, improved cycle time from 3 weeks to 15.2 hours, and reduced invoice processing costs by 76%
Mortgage ServicesIncreased document management services productivity by 35%
Accounts Payable Processing:Shortened billing cycle by 70% and reduced information turnaround by 90%
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This presentation may contain “forward-looking statements” within the meaning of the Private Securities
Litigation Reform Act of 1995. These statements are subject to numerous risks and uncertainties, many of
which are outside the Company’s control. As such, no assurance can be given that the actual events and
results will not be materially different than the anticipated results described in the forward-looking state-
ments. Factors could cause actual results to differ materially from such forward-looking statements. For a
description of these factors, see the Company’s prior filings with the Securities and Exchange Commission,
includ-ing the most recent Form 10-K. ACS disclaims any intention or obligation to revise any forward-
looking statements, whether as a result of new information, future event, or otherwise.
ACS Copyright 2004This presentation may not be reproduced without the expressed written consent of ACS, Inc. The ACS logo, and logo type are the property of Affiliated Computer Services, Inc. All logos used in this presentation are the sole property of their respective owners.
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ACS is Part of Your Life
Click on indicated logos to see what clients say about ACS
12REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
ACS Services Provided
ITO
F&A
“Our Retail Information System is the central nervous system of our company --it touches every customer we serve. We trust ACS to bring the innovation and services needed to ensure the system is fully operational 365x24x7. ACS keeps us ahead of our competition by giving us the flexibility to grow and anticipate our customers’ needs.”
Keith Marrow, CIO, 7-Eleven
“When crises or opportunities arise, ACS is able to act on our behalf in short order…they know where they can add the most value and they are able to act quickly.”Sylvester Johnson, Vice President and Controller,7-Eleven
7-Eleven
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Next Client
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“We need information on a moment’s notice, and ACS has provided us with extraordinary visibility and immediate access to critical information. We can see the process as it happens, so we can anticipate issues and either circumvent them or fix them before they become serious.
Henri Dillies, Vice President of Revenue Accounting
Air France
ACS Services Provided
Administration
Air France
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Next Client
14REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“ACS is very serious about their business and listening to their customers. As opposed to our previous supplier, ACS is doing a very good job. We are substantially happier.”
“We used to spend a great deal of time and effort managing resources and preparing for month-end, which loomed over us. Now, with ACS, these tasks just happen. It is a real relief. Turnaround time, accuracy, predictability, and especially visibility, have also improved measurably.
Andrew McCurdie, General Manager of Revenue Accounting
Air New Zealand
ACS Services Provided
Administration
Air New Zealand
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Next Client
15REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“ACS has become an integral part of the General Motors team by providing a broad range of Finance and Accounting services to us. They have a strong understanding of our business, our culture, and the way we operate. ACS’ capabilities, professionalism, and focus on results have allowed our partnership to flourish. That is why GM works with ACS in so many critical capacities today.”
Delle ZurSchmiede, Executive Director of Financial Shared Services
General Motors
ACS Services Provided
ITO
Human Resources
F&A
General Motors
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Next Client
16REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“ACS brings best in-class service to its clients, and Goodyear will receive ongoing process solutions from that excellence.”
Kathleen T. Geier, Senior Vice President of Human Resources
The Goodyear Tire & Rubber Company
ACS Services Provided
ITO
Human Resources
Good Year
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Next Client
17REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“At MetLife, we process tens of millions of claims each year—millions per month. With its advanced, proprietary technologies, ACS processes a MetLife claim online in seconds, rather than days.
The process results in significant savings in time, effort, and money.
As a result, we have reduced costs by 50%, improved customer satisfaction dramatically, and our ROI is huge.”
Carlos Creamer, Vice President of Strategic Operations
MetLife
ACS Services Provided
Administration
MetLife
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Next Client
18REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITIONMiller Brewing
“ACS’ critical-care, post move transition period was excellent, extremely well planned and executed. All of the ACS data center professionals were available to us immediately, and the level of commitment they provided to us was wonderful.”Bill Christel, Director of External Shared Service Centers, Miller Brewing
“I appreciate the commitment ACS has made to Miller. It’s great to see their willingness to jump in and effectively solve problems.”
Dave Baumann, VP Information Systems, Miller Brewing Company
RECOGNITION OPEXCOMPANY SERVICES INDUSTRIESMAIN MENU
ACS Services Provided
ITO
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Next Client
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“Motorola operates in one of the global economy’s most competitive industries. As such, we must focus on strategic matters—growing our business and enhancing customer satisfaction while reducing costs. Our strategic partnership with ACS allows us to do that, while creating a better future for our HR professionals. It is truly an ideal relationship.”
Glenn Gienko, Executive Vice President & Director or HR
Motorola
ACS Services Provided
ITO
Human Resources
Customer Care
Motorola
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“Office Depot, Inc. partnered with ACS to re-engineer our Accounts Payable workflow, improve cycle time, and increase accountability, while maintaining the highest standards of accuracy. ACS offered scalable solutions for processes that were not our core competencies, allowing us to maintain our focus on delivering fantastic customer service. Their technology was easily customized to Office Depot’s specifications and resulted in a favorable return on investment.”
Cathy Kollman, Director Accounts Payable
Office Depot, Inc.
ACS Services Provided
F&A
Office Depot
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Next Client
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“ACS, from the moment we started this project, took a genuine interest in making sure that we were considered a partner not just a customer. All the way from the senior management of ACS, down to the people that are actually processing the work, we have always felt that we are very, very valued in terms of a partner, and they were very concerned about us instead of just basically getting the work done."
Marty Scaminaci
Director - Financial Services
ACS Services Provided
Administration
Pepsi Americas
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Next Client
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“Cost-effective, highly reliable data center and network operations are critical to Railinc’s efficient support of the rail industry. ACS presented the optimal approach for Railinc to achieve this goal in the current environment, as well as a practical technology upgrade plan for the future.”
Jim Gardner, President, Railinc
ACS Services Provided
Information Technology
Railinc
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Next Client
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
“ACS has a lot of integrity. I understand that things are going to break, and I understand that we are going to have situations in the business, but a partnership works together to resolve these issues. What sets ACS apart from a lot of their competitors is their integrity and honesty.”
Darrin Gillham, Program Manager
Ryder Customer Response Center
ACS Services Provided
Customer Care
Ryder
Back to First Client
Return to List of Select Clients
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESRECOGNITION
Service OfferingsACS is a true end-to-end service provider working with you to attain your business goals
– Ensure Best Practices, Skills, and Technology– Lower Costs and Improve Productivity– Improve Accuracy and Customer Experience– Access Global Technology Infrastructure– Leverage Resources, Facilities, and Relationships
Administration
Customer Care
Finance & Accounting
Human Resources
Information Technology Outsourcing
Payment Services
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Administration
• Total Document, Content, Record Management• Data Capture, Scanning, Image Storage & Retrieval• Intelligent Queue, Exception, Post Processing• Film/Fiche Processing and Media Conversion• Integrated Workflow• Mailroom
…the process results in significant savings in time, effort, and money. As a result, we have reduced costs by 50%…MetLifeAdministration
Customer Care
Finance & Accounting
Human Resources
Information Technology Outsourcing
Payment Services
Return to List of Services
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Customer Care
• Sales & Retention, Customer Save & Re-Acquisition, Orders, Up-and-Cross Sell
• Customer Services, Interaction, Dispatch, Activations
• Technical Support:– PC Hardware, Software, and Connectivity– Low-Level Networking and Systems– Advanced Diagnostics, Networking, Route/Switch
“ACS took my vision, considered the customer requirements, and made it a reality.” Ryder
Administration
Customer Care
Finance & Accounting
Human Resources
Information Technology Outsourcing
Payment Services
Return to List of Services
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
• Accounts Payable, T&E, Vendor Services• Accounts Receivable, Billing, Verification,
Collection, Resolution• General Accounting, Analysis, Reconciliation,
Reporting, Fixed Assets, Tax & Treasury Processes• Procurement, Discrepancy Resolution, Electronic
Settlement, Requisition & PO Management, Reverse Auction
…ACS’ capabilities, professionalism, and focus on results…that is why GM works with ACS in so many critical capacities…GM Financial Services
Finance and Accounting
Administration
Customer Care
Finance & Accounting
Human Resources
Information Technology Outsourcing
Payment Services
Return to List of Services
28REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
• Benefits Administration • Compensation, Payroll• HR Information Systems, Core Process Redesign• Employee Assistance, Self-Service Portals, Service Centers,
Learning Services • Staffing, Relocation• Selection, Assessment, Performance Management
…the decision to pick ACS as a partner because of a more flexible style was the right one…Motorola
Human Resources
Administration
Customer Care
Finance & Accounting
Human Resources
Information Technology Outsourcing
Payment Services
Return to List of Services
29REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Information Technology
• Application Services• Data Center Operations• Desktop Management• Help Desk Services• Network Management• Security
Cost-effective highly reliable data center and network operations are critical to Railinc’s efficient support of the rail industry. ACS presented the optimal approach…Railinc
Administration
Customer Care
Finance & Accounting
Human Resources
Information Technology Outsourcing
Payment Services
Return to List of Services
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CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
• Check and Credit/Debit Card Processing• Loan Origination, Loan Servicing• Clearinghouse Services• EBT, EFT, Other Payment Services
“ACS offered the University of Illinois cost-effective solutions for processes that were not in our core competencies. The ACS technology was easily customized to our specifications, which resulted in better internal business practices and improved services for our students.”…University of Illinois at Chicago
Payment Services
Administration
Customer Care
Finance & Accounting
Human Resources
Information Technology Outsourcing
Payment Services
Return to List of Services
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Industries ServedACS brings a deep knowledge base and ability to apply best practices learned from serving multiple vertical markets
ACS Clients are Leaders in: – Manufacturing – from Suds to Steel– Moving People, Merchandise, Raw Materials– Selling Slurpees, Happy Meals, Shoes– Saving Lives and Saving for Retirement
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
32REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Communications
• 550,000 transactions a day handled• 30 call centers globally• Manage third-party verification services
for long-distance carriers in more than 15 languages
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
Return to List of Industries
33REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Education
• Contracts with 1,000+ public, private and for profit colleges & universities
• Manage $100+billion loan servicing portfolio• Process over 2 million FAFSA's each period• Disburse over $1 billion in financial aid annually
while managing financial aid functions at over 50 campuses with 160,000 students
• Manage multiple student information systems across 58 campuses, representing 760,000 students
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
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34REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Financial Services
• Serve 6 of the top 10 U.S. banks• 26 million applications processed annually for 5
major credit card companies• 1 billion mortgage loan images hosted• Process 1.23 million feet of film representing 330
million bank transactions per day
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
Return to List of Industries
35REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Healthcare
• Serve 9 out of top 10 U.S. Health Plans• Process over 230 million claims annually• Serve 8 of the top 10 BlueCross BlueShield
organizations• 400 million Medicaid claims processed
annually including 30 states• Ranked 5th in Healthcare Informatics “2003
List of the Top 100 Healthcare IT companies”
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
Return to List of Industries
36REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Insurance
• Process claims for 9 out of top 10 health plans• Process 500 million claims per year for
various State Medicaid programs• 36 million forms processed annually for a
leading insurance provider• Perform data capture on more than 4 million
claims per day• Process more than 2 million billion documents
per day
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
Return to List of Industries
37REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Manufacturing
• 6 million invoices processed annually for a major manufacturing company
• $20 billion in gross payroll per year for 350,000 employees for a leading automotive manufacturer
• Cut invoice processing costs for a Fortune 10 company in half, while reducing their average invoice cycle time from 53 hours to 15.
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
Return to List of Industries
38REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Retail
• 1,900 leading restaurants depend on ACS• A major convenience store chain throughout the U.S.
and Canada relies on ACS to manage their Retail Information System (RIS)
• Print and mail thousands of membership information cards and late notices for a leading video retailer
• Host a Total Document Management (TDM) Workflow system allowing workflow functionality and on-line repository for AP, HR, T&E, and Tax documents for a major office supply retailer
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
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39REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Transportation
• Over 700 U.S. trucking companies use ACS’ centralized imaging and data capture services
• 90% of the nation’s electronic verification of commercial vehicles
• 2 million billing documents processed daily for a worldwide shipping and logistics firm
• Provide 24 hour customer care support for largest U.S. trucking company, guaranteeing repair or replacement for all broken units within 2 hours
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
Return to List of Industries
40REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Travel
• Service 13 major airlines
• 50 million transactions processed annually for
• 12 major passenger airlines
Communications
Education
Financial Services
Healthcare
Insurance
Manufacturing
Retail
Transportation
Travel
Return to List of Industries
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REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESRECOGNITION
Process Engineering
World-ClassTechnology
Proprietary Software
Global Production Model
Strategic Business Units
Performance-BasedCompensation
Operational Excellence
42REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Process EngineeringEvolutionary vs. Revolutionary Approach
Time
CLIE
NT S
AVIN
GS
ACS EVOLUTIONARY
approach takes on client’s environment
“as-is”savings begin
day one
REVOLUTIONARYAdd new clients to stabilized
center to recoup upfront investment
ACS EVOLUTIONARY phased improvement creates
savings that are passed on to client
REVOLUTIONARY Transformation
implemented
Process Engineering
World-ClassTechnology
Proprietary Software
Global Production Model
Strategic Business Units
Performance-BasedCompensation
Return to Operational Excellence
43REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
World-Class Technology
• Enterprise Command Centers in United States and India• Global Technology Centers – follow the sun• 10 data center locations• 10,000 mid-range systems• 3,100+ enterprise UNIX, 6,500+ NT servers• 20,000 network circuits• 5,000+ technology professionals
Process Engineering
World-ClassTechnology
Proprietary Software
Global Production Model
Strategic Business Units
Performance-BasedCompensation
Return to Operational Excellence
44REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Proprietary Software
MCP (Workflow)
Transaction Portal
SIR
WebDE
OCR
Process Engineering
World-ClassTechnology
Proprietary Software
Global Production Model
Strategic Business Units
Performance-BasedCompensation
Return to Operational Excellence
45REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Global Production Model• Multishore approach (onshore, nearshore, offshore)• Cross-border privacy, ethical, and legal expertise• Superior technology and robust global infrastructure
Process Engineering
World-ClassTechnology
Proprietary Software
Global Production Model
Strategic Business Units
Performance-BasedCompensation
Return to Operational Excellence
46REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Strategic Business Units (SBUs)
Various approaches to the SBU structure reflect our understanding that every client has unique requirements
The SBU provides each client with its own dedicated team, focused solely on their business.
Process Engineering
World-ClassTechnology
Proprietary Software
Global Production Model
Strategic Business Units
Performance-BasedCompensation
Return to Operational Excellence
47REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESMAIN MENU RECOGNITION
Performance-Based Compensation
Time
Units
of W
ork
Client’s Labor Costs Typically Decrease By 20%
Employee Wages Typically Increase By 20%
Productivity Levels Typically Increase By 35%
Process Engineering
World-ClassTechnology
Proprietary Software
Global Production Model
Strategic Business Units
Performance-BasedCompensation
Return to Operational Excellence
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REAL RESULTS
CLIENTS OPERATIONAL EXCELLENCECOMPANY SERVICES INDUSTRIESRECOGNITION
Results
Insurance Claims Management: Increased claims processed-to-completion from 30% to 70% and improved data accuracy to 99.5%
Credit Application Handling: Improved fraud detection, which reduced workforce by 80%
Loan Processing: Reduced loan processing costs by over 25%
Health Services: Improved claim turn-around from weeks to 48 hours
Invoice Transactions:Achieved critical field accuracy rates of 99.5%, improved cycle time from 3 weeks to 15.2 hours, and reduced invoice processing costs by 76%
Mortgage ServicesIncreased document management services productivity by 35%
Accounts Payable Processing:Shortened billing cycle by 70% and reduced information turnaround by 90%
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