Looking back to grow forward - NHS Confederation/media/Confederation...Robin Miller, Senior Fellow and Director of Consultancy, Health Services Management Centre & Fellow of the School
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09/02/2016
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Looking back to grow forwardEdrych yn ole r mwyn tyfu ymlaen
Robin Miller, Senior Fellow and Director of Consultancy, Health Services Management Centre & Fellow of the School for Social Care Research, University of Birmingham
@welshconfed#wnhsvision16
Robin Miller, University of Birminghamr.s.miller@bham.ac.uk
Looking back to grow forward
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What do want our garden of integration to provide?
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The ‘Triple Aim’ of integration
Berwick et al2008
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I can plan my care with people who work together to understand me and my carers, allow
me control, and bring together services to achieve the outcomes important to me.
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After Fulop et al 2005
Organisationalintegration
Serviceintegration
Functionalintegration
Clinicalintegration
IntegratedCare toPatient
Systemic integration
Normative integration
How do we encourage integration to grow?
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History of partnership working
Cultures of organisations
Individual experience & interests
Understanding of others
Culture & Policy in practice: Care trusts
Less successful
Lack of previous culture of joint working
‘Clash’ in cultures between health and social care staff
Failure to address intransigent cultures
Disjointed policy, employment & performance frameworks
More successful
Transformational leadership set the tone for culture of innovation
Culture that valued professional diversity
Shared cultural artefacts that emphasised commonalities
Willingness to hear difficult messages
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you’ve got to be all things to all people
we pick up on all the things in their life that’s going on
the communication is through faxes and letters so I couldn't tell you what they do well.
I know it’s going to be challenging, I still have to pause and think right, this is going to be difficult.
History of partnership working
Cultures of organisations
Individual experience & interests
Understanding of others
National policies
Broader environment
Representative bodies
Performance & Incentives
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Mason et al 2014
History of partnership working
Cultures of organisations
Individual experience & interests
Understanding of others
National policies
Broader environment
Representative bodies
Performance & Incentives
Co-production with patients / users
Inter-professional teams
Training & leadership development
Encourage innovation & pilots
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Examples from manchester
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Sharing impressions
Sharing
knowledge
Sharing roles,
values and conflict
Sharing
plans
The Integrated Care Development Programme
Outcomes: Increased staff competency; Improved partnership working; Greater wellbeing and efficiency
Through: Health & social care teams from a locality working on
shared priority Mixture of taught content, individual reflection, and team
development
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History of partnership working
Cultures of organisations
Individual experience & interests
Understanding of others
National policies
Broader environment
Representative bodies
Performance & Incentives
Co-production with patients / users
Inter-professional teams
Training & leadership development
Encourage innovation & pilots
Outcomes & monitoring
Process & systems (data)
Progression and rewards
Learning and improvement
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Key lessons from North West London
Economies & diseconomies of scale
NHS management tend to dominate
Promise short & deliver long
Constantly adjust central-local balance
Involvement & relationships only go so far
Lay involvement is powerful but can be uncomfortable
Data matters
Formative evaluation helps
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How do we encourage growth and sustain for the future?
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A garden requires patient labour and attention. Plants do not grow merely to satisfy ambitions or to fulfil good intentions. They thrive because someone expended effort on them.
Liberty Hyde Bailey
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Webinar website imageJournal of Integrated care
Practice based journal looking for examples of where integrated care has worked – and where it hasn’t!
For details of the journal see website -http://emeraldgrouppublishing.com/products/journals/journals.htm?id=jica
To discuss an article – jica@contacts.bham.ac.uk
Webinar website imageSummer school – June 2016
The International Summer School Integrated Care©, “Integrated Care in Theory and Practice” is organized by the International Foundation for Integrated Care and provides a one-week intensive training on theory and practice of integrated care
For more details see International Federation of Integrated Care website: http://integratedcarefoundation.org/events/international-summer-school-integrated-care-issic
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