Leading ISP in Spain trusts ManageEngine Applications Manager

Spain's leading ISP uses Applications Manager to ensure 24/7 uptime of their business critical apps

About the Customer

Industry Technology Services

Sub-Industry IT Services

Location Madrid

Services Offered Computer-related services and consulting

Role of IT Team in the company

Provide technological and operational services that support the Information Systems entity and therefore support business processes.

Monitor their client’s applications and servers (500+ in number)

Manage a diverse IT infrastructure

Be the first to know when something goes wrong with critical apps

Application Monitoring Requirements

Challenges Faced: Diverse IT

Custom monitoring scripts couldn’t help

Unreliable Alerts

Failed to alert upon failure some times

Reports

Lots of effort required to generate reports

Overhead

Required manual effort to setup and maintain

Not centralized

Team had to rely on multiple tools

EnterManageEngine Applications Manager

Applications Manager worked out of the box

• Easy to set up and use• Flexible month-long evaluation period• Forward compatibility with newer enterprise

apps• Fantastic tech support• Integration with other ManageEngine products

Single console for monitoring diverse applications

Dashboards to easily view status of apps

Alerts that went to the root of the problem

Powerful and customizable reports

Distributed architecture for easy scalability

Benefits seen with Applications Manager

Understand performance from the context of business

Instant, actionable notifications meant the IT team was the first to know of problems before the customers were affected.

Problem resolution became faster

Less time spent on repetitive tasks

• Execute corrective scripts• Raise a help desk ticket• Take a Java heap dump/thread dump• Trigger garbage collection• Send SNMP traps• Execute an MBean operation

Thank youbarun@manageengine.com

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