LANDesk IT Service Management

www.IntertecSys.com

LANDesk IT Service Management Presentation

Intertec Systems

Jobin Kurien

+971 55 5236611

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 2 www.IntertecSys.com

About Intertec

Systems Integrator since 1991

1000+ customers from BFSI, Government, Large & Medium Corporate sectors across GCC and the Indian Subcontinent

Strong alliances with 20+ industry leaders like HP, Cisco, LANDesk, Enghouse, Microsoft, Oracle, Infor, F5, Symantec, VMware & others

ISO 9001:2008 certified

Mission

To provide world class IT solutions at affordable prices to satisfy both our own customers & their customers, with respect to return on investment & profitability.

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 3 www.IntertecSys.com

Alliances

Industry Leading Alliances…

HP GOLD preferred partner with Converged Infrastructure &

Software specializations.

Cisco GOLD certified with advanced borderless network

architecture, collaboration architecture, Advanced data center

architecture & Telepresence specializations.

Enghouse Certified partner for contact center solutions.

LANDesk GOLD certified partner.

Microsoft GOLD certified with servers, messaging, management

and virtualization competencies

ORACLE GOLD certified & global ISV partner.

Infor GOLD partner for Enterprise Asset Management.

Symantec GOLD certified with storage & archival

specializations.

FrontRange Authorized partner for ITSM, HEAT & CRM.

Vmware Enterprise PartnerDisclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 4 www.IntertecSys.com

LANDesk Software Customer Focus Strategy

– Double-Digit Revenue & Profitability Growth– 698% ROI in 3 Years, 5.1 month payback (IDC)– Businesses & Product Lines

LANDesk Software Wavelink Shavlik

Industry Leader with Award Winning Solutions– User-Oriented ITSM– Secure User Management– End to End Mobility– IT Asset Management

Key Facts– 19,000+ customers with 96% customer satisfaction– Alliances & Partners

Apple, Credant, Cisco, Citrix, Datalogic, Google, Honeywell, HP, Intel, Kaspersky Labs, Lenovo, Microsoft, Motorola, Oracle, Panasonic, VMWare

– 800+ SI/VARs – Certified Channel Experts

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 5 www.IntertecSys.com

Solutions & Product Lines

LANDesk solutions work independently or as an integrated solution. We always seek to maximize customer productivity. We build upon our adaptive cloud environment to help IT meet & exceed their business objectives.

SystemsLifecycle

Management

Endpoint Security & Encryption

IT Asset Management &

Analytics

IT ServiceManagement

End to EndMobility

ACE

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 6 www.IntertecSys.com

Process – ITIL PinkVERIFY 3.1

Availability Management Capacity Management Change Management Event Management Financial Management Incident Management Knowledge Management Problem Management Release Management Request Fulfillment Management Service Asset & Configuration Management Service Catalogue Management Service Level Management Service Portfolio Management IT Service Continuity Management

Verified in all 15 ITIL V3 processes

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 7 www.IntertecSys.com

LANDesk Solutions - ITSM

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 8 www.IntertecSys.com

LANDesk Service Desk

Flexible, scalable full service management platform

1. Process Driven

2. Built on Information Delivery Architecture

3. Integrate and automate

4. No coding!

5. Flexible delivery

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 9 www.IntertecSys.com

Power of LANDesk Process Designer

www.IntertecSys.com

Service Desk Interfaces

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© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 11 www.IntertecSys.com

Self Service

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© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 12 www.IntertecSys.com

Web Desk

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© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 13 www.IntertecSys.com

Mobile Web Desk (iOS)

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© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 14 www.IntertecSys.com

Mobile Web Desk (Android)

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© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 15 www.IntertecSys.com

Console

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© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 16 www.IntertecSys.com

Service Desk as a Service

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© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 17 www.IntertecSys.com

Discovery & Inventory

SoftwareDistribution (TMC) &Patch Management

ManagementIntelligence & Reporting

Software LicenseManagement

OS Provisioning& Migration

Remote IT

PowerManagement& HW Optimization

Secure User Management

Endpoint Security& Compliance

The Power of

One

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 18 www.IntertecSys.com

LANDesk management solutionsSystems Security Service

AssetMicrosoft, Symantec, HP, IBM, Novell, BigFix, Matrix42, BMC, LANDesk appears best-in-class in all 4 disciplines.

The Forrester Wave: IT Asset Life-Cycle Management , April, 2009

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 19 www.IntertecSys.com

Thank You

Jobin KurienJobin.kurien@intertecsys.com