Labor Management Program Presented by: Jim Mercer.
Post on 15-Dec-2015
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Labor ManagementProgramPresented by:Jim Mercer
Labor Management Program
How Do We Do This?
1. Efficiency in Scheduling.
2. Professional and Uniform Presentation
3. Consistent Team Effort
Our Labor Planner is Designed to put Hard Earned Dollars Back in the Register!
Through our combined efforts, we assign each store an individual planner designed to measure individual
“$ales Per Labor Hour”
Labor Management Program
Measuring Sales per Hour
MAXIMIZING STORE EFFICIENCY
Our program relieves stress on the Manager and the Associates - Providing them the ability to assign time and responsibility.
- Labor Planner designed for each store
- Master Task List
- Customer Transaction Report
- Weekly Labor Planner Summary Report
- Division Manager Reporting Sheet
Planner Tools to Achieve Goal
RESPONSIBILITIES
Labor plannerProvide labor Hours to show
Tasks andRegister time
Division ManagerTrain, Track &Enforce properUse of Planner-Communicate
With Store Manager& Planner
Store Manager Initiate proper
Schedule & TrackDaily to Ensure
Correct Hours UsedCommunicate
To Division Manager
All stores should utilize the labor program
Sales per Labor Hour
Your store hours are determined by the number of customer transactions as well as the unique fixed and variable store tasks for your store. Total sales divided by total store hours (including 50 hours for salaried manager) = Sales Per Labor Hour
Every Task on the Labor Planner has a corresponding task list to use for training. The task list details exactly what is expected to be accomplished in the task.
For example: Thoroughly stocking the cooler vs. touch up stocking, which is restocking high volume items, etc.
Detail Oriented and Customized
Customer Count Report
Our Labor Planner indicates the number of customers in three ways
- By Hour
- By Shift
- By Day
Using 30 seconds per avg. transaction with one person on register would leave 25 ½ minutes to perform tasks in the store
Measurable and Accountable
DIVISION MANAGERS• Train, track and enforce proper
use of labor planner • Contact each store on pre
determined schedule to verify that store hours are on track for the week. (Use Tracking form) Adjust & correct if necessary.
• Monitor and approve (prior to week ending) all overtime.
• Communicate any salaried manager absence to HR Director for adjustments by Friday of each week ending.
STORE MANAGERS• Schedule store hours within allotted
hours on labor planner• Use the Customer Count Report to
schedule associates for best customer service
• Train associates to accomplish goals and tasks on planner
• All overtime hours must have prior approval by division manager
• Verify DAILY correct hours are used (per planner) and adjust if needed to achieve goal.
Defines Specific Performance
Division Manager Hour Tracking
Division Manager completes form comparing budgeted daily hours to scheduled daily hours and actual hours used.
Division Manager and Store Manager work together to ensure total hours for week are within budgeted hours per labor planner
Budgeting
Potential Savings over 30 months could equal up to $3,000,000
*By effectively using our Labor Planner formula for each store, all stores will improve
their “Sales Per Labor Hour” while improving overall store labor
efficiency, customer service and store standards.
Labor Planner Project Goals
“Jim Mercer and his Associates have seen all sides of the convenience store business. They bring impressive wisdom and experience to problem-solving in this specialized area.“ Bob GordonFormer NACS Chairman
“They really have their finger on the pulse of the Convenience Store and Petroleum industry. If you want to increase your sales and profits, they can assist you.” Paul ReuterPublisherCSP Magazine
Testimonials
“Jim and his team know the convenience store industry, they know all the right people in the industry, and they know how to be successful!” Drayton McLanePresident McLane Group
"We are very pleased with the Labor Planner Program. We have been able to make significant reduction in our labor cost while increasing the efficiency and improving customer service. The planner is unique and fair to each individual store." Randy FulkersonPresident Hucks Food Stores
Testimonials
Labor Management Program
Thank You!
Q&A
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