Keys to Deliver Superior Customer Service · deliver superior customer service •To deliver superior customer service begins with level of customer service to oneself . Contact Info

Keys to Deliver Superior Customer Service

Karen Gridley, KMG Enterprises, LLC

Business Owner – Professional Speaker, Coach & Consultant

Karen Gridley, KMG Enterprises, LLC Business Owner – Professional Speaker, Coach & Consultant

Karen Gridley specializes in helping companies and

professionals who value work-life balance, personal leadership

skills and high-performance. Utilizing her vast experience in

service-based industries; combined with her background as a

former scientist and a Recovering Excuse Maker™ herself; Karen

gives practical tools to implement immediately for diverse teams

and business professionals. Individuals and teams improve

performance, decrease stress and know what they do makes a

difference as they save time and increase the bottom line.

Clients rave about her down-to-earth, matter-of-fact and

humorous style as they gain insights and take action. She is the

owner of KMG Enterprises, LLC.

Objective

Improve Customer Service

What is Customer Service?

Keys

• EVERYONE is a customer

• To receive superior customer service,

deliver superior customer service

• To deliver superior customer service

begins with level of customer service

to oneself

EVERYONE is a Customer

Critical components

Aligned or misaligned

Interested or committed

To receive superior customer service,

deliver superior customer service

Empower Self and Others

Reap what you Sow

To deliver superior customer service

begins with level of customer service to

Oneself

Patience

Communication

Can vs Can’t

What’s GRATITUDE Got to Do With It?

EXERCISE

If I were MORE _____________

I’d be more effective at delivering

Superior Customer Service

TAKEAWAYS

Recap

• EVERYONE is a customer

• To receive superior customer service,

deliver superior customer service

• To deliver superior customer service

begins with level of customer service

to oneself

Contact Info

602.428.8380

Karen@KarenGridley.com