Transcript
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Key Principles for Resolving
Interpersonal Conflict
Conflict is the engine that drives
interpersonal and organizational growth
Mark Umbreit
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Key Principles for Resolving
Interpersonal Conflict
The more direct and timely the
conflict is confronted, thebetterusually.
Be direct and tough on resolving theproblem, but gentle and respectfulon the person.
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Key Principles for Resolving
Interpersonal Conflict
If you err, err in the direction ofempathy, warmth and beingconnected with the parties (being
genuine) even if you mess up on thetechniques.
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Key Principles for Resolving
Interpersonal Conflict
Good conflict resolution skills are
not hard to learnyou can do it! It
just takes practice, practice, and
more practice.
Good skills & techniques alone are
not the answer.
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Key Principles for Resolving
Interpersonal Conflict
The essence of good communicationskills in resolving conflict is to be
found in the presence of integrityaconsistency between that which weare thinking, are saying verbally,
our bodies are communicating, howwe are feeling, and the deeper valueswithin our heart.
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Key Principles for Resolving
Interpersonal Conflict
Understanding and respondingto conflict must be viewed
through appropriate and
relevant cultural lenses.
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Creating a Safe Space
for Conflict Management(Danaan Parry in Warriors of the Heart)
It is necessary to create safe space inwhich to resolve conflict. Here are afew of the things you and I need to
STOP doing if we want to create asafe space.
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Creating a Safe Space
for Conflict Management(Danaan Parry in Warriors of the Heart)
STOP assuming that your truth
is THE truth. What is true for
you is not necessarily true for
another.
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Creating a Safe Space
for Conflict Management(Danaan Parry in Warriors of the Heart)
STOP insisting that other people
must agree with you.
Disagreement is okay. Dontcross-examine people.
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Creating a Safe Space
for Conflict Management(Danaan Parry in Warriors of the Heart)
STOP unconsciously assuming
that anyone else will see it the
way you see it. Always check itout.
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Creating a Safe Space
for Conflict Management(Danaan Parry in Warriors of the Heart)
STOP invalidating other peoples
experience just because it doesnt
agree with your experience.
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Creating a Safe Space
for Conflict Management(Danaan Parry in Warriors of the Heart)
STOP blaming anyone else for
how you feel or what happens to
you. Take full responsibility foryourself.
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Creating a Safe Space
for Conflict Management(Danaan Parry in Warriors of the Heart)
A communication technique to
maintain safe space in conflict
resolution is the circular energy
flow.
Listen - Clarify - Assess - Speak
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