Transcript
L I G H T N I N G T A L K
⏤N a v i g a t i n g E x t e r n a l
P a r t n e r s h i p s
K e l l i e C a r o n | M a y 5 , 2 0 1 7
WA I T ?
WHAT DID SHE JUST SAY?
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A P P R E H E N S I O N R E S I S T A N C E G I V E N U P
T h e
ONLY THING THAT MATTERS
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B E S T I N C L A S S S H A R I N G R I S K F R E E I N G
OUR COMPANY & CHALLENGE
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CUSTOM STOREFRONTWAREHOUSING COMPOUNDING
10-20K PRODUCTS 10,000+ VETERINARIANSCUSTOMER SERVICE
P O R T F O L I O M A N A G E M E N T &
ALIGNING YOUR PROJECT
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Magic Quadrant eCommerce Solution
Replicate Current State includes OOTB enhancements
P O R T F O L I O M A N A G E M E N T &
VISUALIZING YOUR PROJECT
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PharmacyVerify Rx
Authorize Rx
C U S T O M E RP L A C E S A N O R D E R
OperationsManage Inventory
Manage & Configure ProductsDetermine Shipping Method
Pick & Pack OrderManage Order Exceptions
Customer Service Assistance
Manage AccountsPlace & Review Orders
Finance & ReportingSales Tax Reporting
B2C eCommerceCreate & Manage AccountsCampaigns & Promotions
Calculate Sales TaxCheck for Fraud
Authorize Credit CardPlace & Review OrdersManage AutoShip Cycle
B2B Sales & Practice Support
Enroll PracticeConfigure Practice
Configure StorefrontManage Catalog
GETTING READY TO ROLL!
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RFP
RFI
MSA DD
Project
SOW
Optimization
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2
3
4
5
6
Evaluation
Comparison
Exit Strategy
Clarification
Selection
Validation
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DD PERIOD
C R A Z Y T U R N S , S T E E P D R O P S , A N D
A WILD RIDE
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U M . I J U S T N E E D
A MOMENT TO PROCESS…
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T H E 5 M I N U T E
COMPLAINING PERIOD IS NOW OVER
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Core Operating Values
ONE TEAM: No us vs. them allowed. We always have each other’s backs.
TRUST: We are open and candid with each other. We value all unique contributions
and treat others as we would want to be treated: with courtesy, respect and dignity.
PASSION: We are humble, but hungry.
INNOVATION: We thrive on creating best-in-class, creative solutions
INTEGRITY: We follow through and do what we say we will. We are results-driven,
dependable, reliable, and predictable.
TRANSPARENCY: No surprises. We strive to speak clearly about what we can or
can’t do.
T H E T O O L S A R E …
ONLY A PIECE of the PUZZLE
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W H E R E A R E W E
IN THIS RELATIONSHIP?
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Pre-Partnership
(Project MVP, JourneyMap, Process and technical gap analysis)
Company history and stability of the partner
Relationship of the partner with the product vendor
History of successful implementation of the partner selected
Domain expertise of the partner in your industry
Team experience and expertise of the implementation partner for your implementation
Project plan and proposed implementation methodology of the partner
Post Go Live support offered by the partner
A D D E N D U M
IMPLEMENTATION PARTNER SUCCESS MODEL
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Vendor selection
Relationship management
Properly structured subcontract and vendor agreements
Open communication with stakeholders
Senior leadership support and involvement
Careful attention to personnel issues
Short-term financial justification
Strong technical leadership
S E L E C T I O N C O N S I D E R A T I O N S : P A R T N E R S H I P S U C C E S S C R I T E R I A :
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