Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12

No time to work on

improvements?

Find it with Kanban!

Case I’ll tell about was like this...

ITSM is the answer, but...

...hardly can be implemented by the books.

ADOPT & ADAPT instead!

Gather stakeholders

Collect & prioritise ideas

1.Area

2.Issue

3.Possible solution

4.Recommendations

5.Priority

What is Kanban board?

Start Small

Scale Fast

Give 7 values instead of rules

RULES RULES

RULES RULES RULES

RULES RULES

RULES

1. Bring ideas

2. Participate

3. Share ownership

4. Keep busy & be fair

5. Focus on scope

6. Focus on making progress

7. Values/rules are flexible

What is lean?

Improvements & efficiency

Solve the root cause

Build-in Continuous Improvement

Results

For inspiration

• 10 Kanban boards and their context

• 10 pitfalls when implementing Kanban

• Introducing Kanban in Operations

Let’s experiment and share!

Thank you! Questions?

linkedin.com/in/vivanov

vladimir@ivanov.lv

+371 29160633

v.ivanovs

@vivanovs (Vladimir_ITSM)