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1 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Introduction to
Kaizen Institute
Consulting Group
India Business Unit
2 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
June 1985,
Zug, Switzerland
450+ Worldwide
Year founded
Headquarters
Consultants
Market Segments Manufacturing (automotive, supply chain, machinery, construction, electrical, industrial …)
Process industry (chemicals, metals, food and beverages.....)
Service (banking, insurance, publishing, retail, logistics, hospitals & healthcare ...)
Hospitality (resorts, hotels, restaurants ...)
Public Sector (healthcare, education, government departments, not for profit ...)
3 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
1930 1955 1962 1976 1980 1985 Today
1930: Masaaki Imai born
in Tokyo, Japan
Worked at the Japan
Productivity Center
Taiichi
Ohno 1912 – 1990
Dalian, China
Traveled internationally with Shoichiro
Toyoda and Taiichi Ohno
Wrote the books KAIZEN (1985)
and GEMBA KAIZEN (1997, 2012)
Pioneers in Business Excellence
1985: Founded
Kaizen Institute in
Zug, Switzerland
1985 – 2015:
Expansion to
30 countries
Shoichiro
Toyoda 1952 -
Nagoya, Japan
Founded Cambridge Corporation
based in Tokyo
Served as President of the Japan Federation of
Recruiting and Employment Agency Associations
4 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
The Kaizen Philosophy
Go to Gemba
Observe Gembutsu
Search for Muda, Mura, Muri
Make Kaizen
Production, Administration, Place of Occurrence
The Real Things
3M: Muda (waste), Mura (variability), Muri (difficulty)
Constant/Continuous Improvements
5 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Kaizen = Continual Improvement
TPM = Total Productive Management
TFM = Total Flow Management
TSM = Total Service Management
Business sectors
Services
Kaizen TPM® TFM TSM Brand
Consulting Kaizen
Institute
Training KAIZEN
College
Benchmarking KAIZEN Tours
KAIZEN Office
live
Qualification KAIZEN
Manager
Diagnosis Coaching Workshops Audit
Seminars Internal External International
Best Practice (Production,Service)
Knowledge
Exchange National International
KAIZEN
Practioner
KAIZEN
Coach
KAIZEN
Manager
Certification
Program
Our Competencies
6 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
• 30 local teams, 400+ professionals, supporting clients in more than 50 countries
• Global headquarters in Switzerland; regional HQs in USA & Japan
Americas
Brazil
Canada
Chile
Mexico
USA
Europe & Africa
Austria
Czech Republic
Finland
France
Germany
Hungary
Italy
Netherlands
Poland
Portugal
Romania
Russia
Saudi Arabia
Spain
Switzerland
United Kingdom
Kenya
Asia Pacific
Australia
China
India
Japan
Malaysia
New Zealand
Singapore
A Growing Global Team
7 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
The KAIZEN Management System (KMS) Model for World Class Performance and Cultural change
8 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
KAI Change
ZEN Good
Kaizen = Continuous Improvement (CI)
…by Everybody! Everyday! Everywhere!
Teaching the True Meaning of “Kaizen”
“Change for the better”
9 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
With a Long-term Vision
“KAIZEN is everywhere improvement, everybody
improvement, every day improvement.” - Masaaki Imai
How do we translate this vision into action?
1.Be capable in every country and in every language that our customers
need
2.Know how to apply kaizen in every sector, every process and every level
of the organization
3.Develop simpler, faster and better methods for daily improvement,
breakthrough projects and innovation
10 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Speaking Your Language
Americas:
English, Spanish, Portuguese
Asia-Pacific:
Bahasa, Cantonese, Chinese (Mandarin), Gujarati, English,
Hindi, Japanese, Kannada, Malay, Marathi, Tamil, Telugu
Europe, Middle East & Africa:
Arabic, Czech, Dutch, English, Finnish, French, German,
Hungarian, Italian, Polish, Portuguese, Romanian, Russian,
Spanish, Swahili, Swedish, Slovak, Turkish
11 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
With a Clear Mission
To be the global partner of choice for
organizations committed to excellence.
Employee engagement
Revenue generation
Safety
Product quality
On-time delivery
Productivity
Cash flow
Cost
Enabling excellence in…
Benchmark Tours
Consulting & Workshops
Project Management
Training & Certification
Facilitation & Coaching
Publications
12 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Responding to Unique Customer Needs
1. “We need results!”
2. “We need people who can think,
solve problems and innovate!”
3. “We need to sustain the
improvements we make!”
13 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
…at higher rates and for longer periods than competitors...
GROWTH
…leading to long-term growth and improvement in Corporate Performance.
PROFIT
Improving all critical organizational objectives...
PRODUCTIVITY
CAPEX
WORKING CAPITAL
CUSTOMER SATISFACTION
+
… and driven by a Physical and Behavioral Change across the organization!
Orchestrated by management ...
Delivering Results
14 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Developing Problem Solvers
15 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Through Total Engagement
16 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Structuring for Sustainable Improvement
DAILY KAIZEN®
N N N N
N Transform
People
In...
...Natural
Teams
N: Natural Teams (Team Leader and Staff),
All Organizational Levels
PROJECT KAIZEN®
B C D E
P Transform
Process
With...
...Project
Teams
P: Project Team Leader,
BCDE: Cross Function Project Members
SUPPORT KAIZEN®
Strategy &
Strategy
Deployment
Communication
&
Checking
T T T K
1 Provide
Motivation
With...
...Kaizen
Steering
Committee 1: CEO Sponsorship,
T: Top Management Team Sponsorship,
K: Kaizen Manager
Organization
&
Certification
M M M M
K ...Kaizen
Promotion
Office M: Motivators working for the Kaizen Manager
Project Management and Transformation Office
17 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Define target
condition
Assessment of
current condition
1
2
3
Support Kaizen
Daily Kaizen
Project Kaizen
Value Stream
mapping
TTT -
Certification
KPO – Lean
Office Policy
Deployment
Value Stream
Design
Project Plan
Team organisation
Standards and
standard work
Communication and
Reaction system
Sustainable Problem
Solving
Autonomous team
Challenge
War Room
Support Kaizen
Daily
Kaizen
Project
Kaizen
With the Kaizen Change Model (KCM)
Deployment Model
& Roadmap
Maturity Audit
18 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Following a Proven Roadmap
Top
Management
Workshop
Alignment of
Lean with
Strategy
Benchmark
Tours
Management
Training
Opportunity
Assessment
Organizational
Readiness
Kaizen Workshops to
Implement the Vision
Kaizen PMO
Project Portfolio
Management
Repeat CAP-Do
cycle on a Annual
basis
Stage 1:
CI Strategy Planning
Stage 2:
Year 1 Implementation
Stage CAP:
Annual Check, Act, Plan
Stage Do:
Year 2 Implementation
Stage 0:
Develop
Awareness
TDP – Teams Development
Program
Step 1:
Preparation
Step 2:
Current State Assessment
Step 3:
Future State Vision
Step 4:
Visual Business
Case
Step 5:
Management Mobilization
19 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Kaizen Institute will:
1.Deliver breakthrough business results
2.Guide you to become fully self-sufficient in
sustaining a Continuous Improvement Culture
3.Continuously improve our own capabilities as
your long-term partner
Keeping Our Promises
20 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Some of our global clients
21 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
21
GOVERNMENT MANUFACTURING SERVICES African Union Commission, Dubai,
India, Kenya, Botswana, Tanzania,
Mauritius
Auto, Textile, Garments, Chemical, Food,
Plastics, Optical Fibers, Steel, Agriculture
– all kinds
Ports, Hospital – to improve patient
care, Banks & Insurance
Telecommunication, Airports etc., V
Agriculture/Horticulture
/ Floriculture
Service Sector
FMCG / Food / Allied
Engg. / Steel / Aluminum
Plastic / Packaging/
Paper
Chemical / Process/
Pharma
Textile / Garment
Public Sector / Govt.
Supply Chain
Hotel / Hospitality
Partial list of Kaizen Institute Africa Clients As on October 2014
22 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
KI TEAM – Africa India Middle East 2014
23 KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Contact information: Kaizen Institute - Africa
Global Wealth Management Solutions Ltd.,
365 Royal Road, Rose Hill
Mauritius
Email: africa@kaizen.com
Tel: +91-79-2640 7756
Global Operations
Bahnhofplatz
6300 Zug, Switzerland
Tel: +41 (0) 41 725 42 80
Fax: +41 (0) 41 725 42 89
E-Mail: info@kaizen.com
Website: www.kaizen.com
Thank You……
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