Transcript
Operations Monthly Report - July
Content:
oGIP, oGCDP, iGIP, iGCDP, Operations
oGIP Monthly Report July 2013
oGIP – General Direction
1. Working on specific segments - Global Talents subproduct implementation
2. Growth networks – working closely with some LCs 3. oGIP culture among membership in our entity
( personel fulfillment, better understanding of area, value proposition for members)
4. Off peaks in segments – supply & demand management
5. International Relations support MC MoS realzation 7. Selling culture in oGIP area
8. Capitalizing on SU
Monthly Priorities Achievement
• NST FOLLOW UP
ü JD creation (short & long term)
ü timeline + action plan
ü NST short term recruitment
ü NST meeting 10-12.08
Monthly Priorities Achievement
• SumCO preparation
Monthly Priorities Achievement
• Global Talents platform
ü meeting with High Solutions
ü content creation
ü deadline - 16.08
July – IT
July
RA MA RE
RE 2012 Growth/Drop (Re)
PL RE PL RE PL RE
5 6 5 1 3 6 7 -‐15%
RA 120 %
MA 20 %
RE 166 %
Q3–IT
RA MA RE RE 2012 Growth/Drop
6 1 6 7 -‐15%
Q1 2013
PLANNED
RA MA RE RE 2012 Growth/Drop
18 12 18 12 50%
12 11 13
July - MKT
July
RA MA RE RE 2012 Growth/Drop
(Re)
PL RE PL RE PL RE
6 12 15 9 18 5 12 -‐58%
6 12 15 9 18 4 12 -‐0,67
RA 200%
MA 60 %
RE 20 %
Q3 - MKT
RA MA RE RE 2012 Growth/Drop
11 9 5 12 -‐58%
Q1 2013
PLANNED
RA MA RE RE 2012 Growth/Drop
22 35 36 26 38%
11 26 31
July – LT&E
July
RA MA RE RE 2012 Growth/
Drop (Re)
PL RE PL RE PL RE
15 12 10 21 10 12 10 20%
15 11 10 21 10 12 10 0,2
RA 80 %
MA 210 %
RE 120%
Q3 – LT&E
RA MA RE RE 2012 Growth/Drop
10 21 12 10 20%
Q1 2013
PLANNED
RA MA RE RE 2012 Growth/Drop
33 22 37 35 6%
23 1 25
July - BA
July
RA MA RE RE 2012 Growth/
Drop (Re)
PL RE PL RE PL RE
12 28 10 13 12 9 13 -‐31%
12 28 10 13 12 9 13 -‐0,31
RA 233 %
MA 130 %
RE 75 %
Overall
RA MA RE
PL 38 40 43
RE 61 45 36
% 160 % 112% 83%
Overall 2012 vs. 2013
RA 2012 RA MA 2012
MA RE 2012 RE
PL 80 61 37 45 44 36
% -‐ 23 % 21% -‐18%
Overall Factors
Postive:
1. High motivation of MCVP oGIP J
2. Clear and achievable palns
3. NST support
4. Prioritizing
Overall Factors
Negative:
1. Operational work – lack of time
oGIP in July 2013
Key Achievements:
• Plans
• NST recruitment
• 61RA/ 45MA/ 36RA
• SumCO
• Global Talents platform follow up
Key Non-Achievements
• NST meeting L
• Personal priorities
• 80% RE plan achievement
oGIP in August 2013 Key strategies for next
month:
• NST meeting! YEY!
• Growth netowrks creation and part of implementation
• OGX relevance campaign
• GIP Summit
• Coaching visits
Key challenges for next month:
• TIME !
oGCDP Monthly Report July 2013
oGCDP – General Direction • Bring OGX Relevance to AIESEC in Poland
• RA = MA mindset
• LC2LC Cooperation Management
• Customer orientation focus
• EP LEAD Implementation / Co-Delivery Strategies
• Introduction of off peak
• International Positioning
• Process Optimization
Monthly Priorities Achievement
Ana Sofia
SumCo functional time preparation
JD Kasia Done
NST - everything JD only me Done Have off peak WG and
start preparation SI only me
90% (WG DDL 7-Aug)
July - Results RA 2012 2013 Growth
Planned 72 50 -31% Achieved 72 41 -43% % Plan Realization 100% 82%
MA 2012 2013 Growth Planned 92 50 -46% Achieved 92 70 -24% % Plan Realization 100% 140%
RE 2012 2013 Growth Planned 175 200 14% Achieved 175 263 50% % Plan Realization 100% 132%
Network Analysis – RA
10 10
6
4
0
2
6 7
4
11
3
1 2
0
4
0 1 1
6 5
4 4 4 3 3 3
2 2 1 1 1 1 1
0 0 0 0
2
4
6
8
10
12
2012 2013
Network Analysis – MA
3 5
8
26
5 3
8
2 3
13
2 5 5
0 3
0 1 0
14
9 7 6 5 4 4 4 4 3 3 2 1 1 1 1 1 0
0
5
10
15
20
25
30
2012 2013
Network Analysis – RE
19
10
32
17 14
22
12 10 5 4 4 6 5 7
4 3 1
45
32 31 29 28
20 18 13
10 9 9 9 3 3 2 1 0
0 5
10 15 20 25 30 35 40 45 50
2012 2013
Overall Factors (positive or negative factors that influenced the
performance)
• SumCo preparation & delivery
• Long meetings & events
• Team box implementation
• Case solving (OGX GCDP)
• Laptop breaking down
oGCDP in July 2013
Key Achievements:
• SumCo Delivery! :D
• 10 applicants for NST J
• International Cooperation meetings
• Work plan with NST and WG
• LCVP’s networking and alignment
Key Non-Achievements
• NST and WG selection
• Co-Delivery alignment meeting with country partnerships
oGCDP in August 2013 Key strategies for next
month:
• NST Preparation & Empowerment
• Off Peak Working Group meeting
• IC attendance
Key challenges for next month:
• Time challenge: IC
• NST Alignment
• Off Peak WG Meeting Preparation
• Re-structure OGX Relevance campaign timeline
iGIP Monthly Report July 2013
iGIP – General Direction
• iGIP in Poland is delivering one coherent and market relevant Global Talents product basing on national sub products and local segments. Our internal processes optimization and know-how implementation together with external outlook makes us reliable business partner for companies in different segments across Poland.
Monthly Priorities Achievement
• iGIP Top LCs initative preparation and releasing the app
• Functional meeting
• SumCo
• Delivery Coordinator training and implementation
July – Results Overall
0
5
10
15
20
25
30
35
40
RA MA RE
iGIP July
2012 2013 Goal
July – Results in IT
0
2
4
6
8
10
12
RA MA RE
2012 2013 Goal*
Network Analysis – RA
0
2
4
6
8
10
12
2012 2013
Network Analysis – MA
0 1 2 3 4 5 6 7
2012 2013
Network Analysis – RE
0
2
4
6
8
10
12
14
16
2012 2013
Overall Factors (positive or negative factors that influenced the
performance)
• AIESEC Uni share ( 45% / 66% / 84% )
• Educational sub product growth
• Unproper (hard to match) TNs in base
• Low matching intensity in LCs
• Lack of HR in LCs
iGIP in July 2013
Key Achievements:
• Functional meeting
• SumCo functional time
• NST implementation + matching intensity tools creation
• AIESEC Uni realizations
Key Non-Achievements
• Matching intensity
• Government cooperation
iGIP in August 2013 Key strategies for next
month:
• Sales Region (Coaching) strategy creation and first meeting
• Cooperation with government preparations
• Global Talents positioning - NST selection || webpage + offer update || external partners raising
• Global Talents Product Development strategy (with BoA and WG)
Key challenges for next month:
• Holidays ;)
• Lack of NST candidates
iGCDP Monthly Report July 2013
iGCDP – General Direction
1. National Projects Refreshment
2. Implementation of co-delivery standards
3. Improving reception quality
4. Global Host product development
5. Improvement of GCDP raising management
6. Preparation for grants‘ usage
7. Creation of a new national product for a new
market segment
Monthly Priorities Achievement
• Setting up national iGCDP partnerships – DONE – Working out standards of co-delivery – Creating co-delivery management tool – Preparing WIKI – Communication with country partners
• Preparation and delivery of SumCo – DONE
• Preparation for short term NST management – NOT DONE
July - Results
Plan RealizaFon %
RA 90 158 175 %
MA 154 123 80 %
RE 190 176 93 %
Network Analysis – RA
Country Result
India 181
Poland 158 Brazil 131
Ghana 80
The Philippines 61
Hungary 51
Network Analysis – MA
Country Result
India 184
Brazil 164
Poland 123 Russia 91
Indonesia 90
China 61
Network Analysis – RE Country Result
India 665
China 474
Russia 433
Brazil 292
Indonesia 261
Egypt 187
Colombia 180
Poland 176
Network Analysis – RA
Country Result
India 5421
Brazil 1688
Russia 1479
Egypt 1381
China 1371
Poland 992
Network Analysis – MA
Country Result
India 1715
Brazil 1339
Russia 1024
China 989
Egypt 885
Indonesia 664
Poland 663
Network Analysis – RE Country Result
India 1488
Brazil 1291
China 932
Russia 931
Poland 735 Indonesia 714
Egypt 645
Italy 553
Overall Factors (positive or negative factors that influenced the
performance)
• We are still not capitalizing enough on Q3 potential (NGO, GO and kindergartens).
• Some TN’s were put rather late in the system (raising results).
iGCDP in July 2013
Key Achievements:
• Setting up country partnerships
• Creation of co-delivery strategy
• Creation of co-delivery standards and tools
• Creation of co-delivery WIKI • First steps for co-delivery
implementation • Draft of the plan for national
projects refreshment + recruiting NST members
Key Non-Achievements
• Not finalized plan for national projects refrshment
iGCDP in August 2013 Key strategies for next
month: • Initiation of short term NST • Market segmentation and
research for national projects refreshment
• Implementation of co-delivery strategy and standards
• Working on standards of Global Host and reception
• Visa processes for partnership countries
• Creation of reception WIKI
Key challenges for next month:
• Out of office for two weeks because of IC (not as much time as planned before)
TM Monthly Report July 2013
TM – General Direction
Talent Management and Talent Capacity driving GIP and GCDP growth bringing impact to organization and members.
Monthly Priorities Achievement
Talent Planning preparatiojn
SumCo preparation and delivery to
introduce TM strategy for term 13-14 to the network
Education cycle creation
July – Results in TMP
2012 2013 Growth
RA 67 153 56%
RE 74 118 37%
July – Results in TLP
2012 2013 Growth
RA 90 75 -‐20%
RE 74 51 -‐31%
RE in TMP
TMP 2012 TMP 2013 AIESEC GDANSK UG
26 3
AIESEC POZNAN 14 1 AIESEC OLSZTYN
3
AIESEC WROCLAW UE
3 8
AIESEC BIALYSTOK
2
AIESEC TORUN UMK
1 0
AIESEC WARSZAWA SGH
17 3
AIESEC KATOWICE AE
0 7
AIESEC WROCLAW UT
0 0
AIESEC KIELCE 0 0 AIESEC KOSZALIN
0 0
AIESEC NOWY SACZ
0 0
AIESEC WARSAW UNIVERSITIES
0 28
AIESEC SZCZECIN
0
AIESEC LUBLIN UMCS
0 0
AIESEC LODZ 0 3 AIESEC KRAKOW 0 20 AIESEC RZESZOW
0 13
RE in TLP TLP 2012 TLP 2013 AIESEC GDANSK UG
10 18
AIESEC POZNAN 6 0 AIESEC OLSZTYN 1 AIESEC WROCLAW UE
4 3
AIESEC BIALYSTOK 0
AIESEC TORUN UMK
1 0
AIESEC WARSZAWA SGH
6 4
AIESEC KATOWICE AE
4 2
AIESEC WROCLAW UT
4 0
AIESEC KIELCE 1 0 AIESEC KOSZALIN 0
0 AIESEC NOWY SACZ
0 0
AIESEC WARSAW UNIVERSITIES
2 6
AIESEC SZCZECIN 0
AIESEC LUBLIN UMCS
0 0
AIESEC LODZ 0 5 AIESEC KRAKOW 0 1 AIESEC RZESZOW 0
5
Overall Factors (positive or negative factors that influenced the
performance)
Positive:
SumCo as a way to deliver strategical knowledge nad boost performance
Negative:
Holidays period
TXP in July 2013
Key Achievements:
• Growth in RE in TMP
• Talent planning process preparation
Key Non-Achievements
• Lack of growth in TLP
• Still lack of workin on myaiesec.net with TMP and TLP experiences
TXP in August 2013 Key strategies for next
month:
• Talent Plan feedback
• Tracking of TXP measuring in the our network (start of audit)
• Preparation of IT TXP Recruitment and recruitment optimization
Key challenges for next month:
• Holidays period
• Lack of ELDs from MC in the office due to IC
Operations Monthly Report July 2013
Operations – General Direction
• Net Promoter Score as a tool for clear Product Development regarding customer feedback;
• National Control Board - NCB with clear guidelines for case-solving;
• Poland Going Global as International Relations strategy working with smart co-delivery increasing MA rate.
Monthly Priorities Achievement
• Definition of Customer Experience awards criteria;
• IM Tools Idea creation with Filipe and follow up; • Guide for LCPs in IC 2012 [International Relations] • NPS Login creation; • Framework survey for GIP ICX; • Create content for Customer Channel; • GIP Strategic Meeting Agenda and
management; • IC Booklet content finalization; • Finish NCB channel on Podio.
Positive: • Adapting to new reality and
network;
• Management of Information Management area with Filipe to bring faster solutions to the network (audit/PGG);
• GIP Meeting Agenda creation as a power-up for the following steps in Q4, Q1 and Q2.
Negative: • Adapting to new reality and
network (time management spent on that);
• Issue with Customer Gauge Platform to generate info to ELDs;
• National Control Board applications in 2nd round blocking ELDs and OP to focus on strategy and have some cases to manage (specially GCDP ICX);
Overall Factors (positive or negative factors that influenced the
performance)
Operations in July 2013
Key Achievements:
• Customer Channel;
• GIP Strategic Meeting proposal to the network;
• Close work together with ELDs in Product Development (GIP Meeting) and Cases Management;
Key Non-Achievements
• Customer Gauge and NPS usage in LC Level;
• Development of framework with GIP ICX that could be improved;
• Issue segmentation with GCDP ICX postponed;
• NCB not defined yet
Operations in August 2013 Key strategies for next
month: • NPS Monthly reports to the
network;
• Product/ELD Innovation Meetings/Summits with proper time to prepare and deliver;
• National Control Board team start;
Key challenges for next month:
• Self and area management and International Relations strategy for co-delivery in all programmes while IC;
• National Control Board management;
• Preparation for summits and meetings with ELDs;
• Education and Culture Shaping regarding firefighting management and detractors management;
Information Management Monthly Report
July 2013
Planned
Realized
Monthly Priorities Achievement
1. AMS: SONA created; 2. AMS: Website created; 3. [ 1/3 ~ 33% ] AMS: Audit structure; 4. Teambox use facilitation; 5. Clarify tools usage; 6. [ 2/3 ~ 67% ] Newsletters published; 7. TM temporary tools creation; 8. SumCo sessions; 9. SumCo Output Wiki; 10. [ 17/22 ~ 77% ] MyAIESEC.net issues;
Overall Factors
Delays: • On demand jobs with ‘higher priority’;
• Lack of interest / content of MC members in newsletters;
• Precious time spent on building things from zero (newsletter imgs, layout);
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