Transcript
The Web in Turbulent Times#iwmw10
What are those turbulent times?
IT Director perspective
#iwmw10
Funding
• Government interest in IT• Cost
• Shared services
Funding
• Government interest in IT• Cost
• Shared services
……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects
IT projects in public sector
• Not a good track record
• £500m wasted on overrun government IT projects
• Contactpoint – £224m
• DWP – £2.4bn
What about web sites?
£105m
• this Government is completely committed to getting the government web back under control.
• the days of “vanity” sites are over.
• it is not good enough to have websites which do not deliver the high quality services which people expect and deserve.
• we will take tough action to get rid of those which are not up to the job
• Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs
Shared services
• Being pushed by government/HEFCE
• Massive savings in parts of public sector espNHS
• Back office systems
– Finance, HR, Payroll, Student?
• Good examples – JANET, UCAS, HESA
• Need commonality of function
Shared services
• Being pushed by government/HEFCE
• Massive savings in parts of public sector espNHS
• Back office systems
– Finance, HR, Payroll, Student?
• Good examples – JANET, UCAS, HESA
• Need commonality of function
We don’t support that…
Now…..
• Don’t own the hardware
• Don’t own the software
• Don’t control access
• Multiple browsers, operating systems, devices
• Stuff goes anywhere
User expectations
• Increasing demand for services
• User expectations increasing
– Student experience (fees)
– Rapid change in technologies
– Increasing consumerisation
User expectations
• Increasing demand for services
• User expectations increasing
– Student experience (fees)
– Rapid change in technologies
– Increasing consumerisation
– Easy access to services (iDisc/Dropbox)
– Good user interfaces (Tesco vs in-house purchasing)
Current Students
• NetGen/Digital Natives• Grown up with the internet
• What’s digital?
• 98% mobile ownership (50% smartphones)
• 95% laptop ownership
• Different mindset• Multitasking
• Always connected
• Where do I get the Internet?
Clunky
• ungraceful
• unsophisticated
• awkward
• not stylish or attractive
• clumsy
• ponderous
• inefficient
Current Students
• NetGen/Digital Natives• Grown up with the internet
• What’s digital?
• 98% mobile ownership (30% smartphones)
• 95% laptop ownership
• Different mindset• Multitasking
• Always connected
• Where do I get the Internet?
Current Students
• NetGen/Digital Natives• Grown up with the internet
• What’s digital?
• 98% mobile ownership (30% smartphones)
• 95% laptop ownership
• Different mindset• Multitasking
• Always connected
• Where do I get the Internet?
But not staff
• Picture – overlapping?
24*7
24*7
24*7
• Expectations
• Staffing issues
• Resilience
• SLAs
• Cost
• Energy/Carbon reduction
• Maintenance windows
Mobility
Mobility
Data - Security
• Information security–Confidentiality
–Availability
– Integrity
• Risk
• Education
Carbon Footprint
Reduce Carbon Footprint
34% by 2020 on 1990 baseline
Reduce Carbon Footprint
34% by 2020 on 1990 baseline
48% on 2005 baseline
Reducing carbon footprint
• Green IT
• Printing
• Data centres
• Video conferencing
• Reduce Power
• Virtualisation
Server virtualisation
Server virtualisation
• Then
– 130 servers
– 5 year energy costs of £567,047
• Now
– 4 servers
– 5 year energy costs of £130,478
So?
• Flexibile/Agile
• Simpler/Less complex
• Different service models
• Hard decisions
Flexible/Agile
Flexible/Agile
Flexible/Agile
Shared Services – in house
• Shared services – across the institution
• IT as a shared service
– Support
– Data centres
– Procurement
– Security
Process Change
• Common working patterns
– Design to one good business process
– Less autonomy
• Dedicated team
• BPR/BPI/LEAN
• Think from customers’ perspective
• Be more open to change
But remember……
• Processes not technology
• Resource needed from departments
• Some responsibility for development has to be with individual
Different service delivery models
• Self service
• Managed services
• Out sourcing
• Out hosting
• Cloud
Different service delivery models
• Self service
• Managed services
• Out sourcing
• Out hosting
• Cloud
Hard choices
• Services may not be as good but effort can be focused to support Learning and Research
Hard choices
Mo longer the gatekeepers, controllers, but facilitatirs and
educators
Innovation
Innovation
Getting the balance right…
Thank you
http://cicsdir.blogspot.com/
http://twitter.com/cloggingchris
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