ITFT - BUSINESS ENVIRONMENT

CONSUMER PROTECTION ACT AND ROLE OF YOUTH

OBJECTIVES

To Identify the consumer's rights

and responsibilities.

To Explore the Features of

Consumer Protection Act 1986

To Explain role of youth on

consumer protection .

MAHATMA GANDHIJI

“A customer is the most important

visitor on our premises. He is not

dependent on us. We are dependent

on him. He is not an interruption in

our work - he is the purpose of it.

We are not doing him a favour by

serving him. He is doing us a

favour by giving us the opportunity

to serve him.”

Who is a Consumer?

Any person who buys or

hires any goods or

service is a consumer

except if he uses such

goods or service for

commercial purpose.

or if the goods/service

provided is free of cost,

the person shall not be

considered a consumer.

WHO IS CONSUMER?

Consumer Protection

Act In India

On 24 December 1986 Govt. of

India enacted the Consumer

Protection Act 1986 to:

Ensure Rights of Consumers

Provide Remedies for deceived

Consumers

7

Consumer Rights

Consumer Rights Safety

education

Choose Information

Redressal

Heard

Consumer Need Protection

Against

Unfair trade practice

Restrictive trade practice

Defects

Deficiencies

ALERT

BEFORE BUYING ANY GOODS OR

SERVICE, BE SATISFIED ABOUT

THE QUALITY OR QUANTITY.

MAKE IT CLEAR THAT ISSUE OF

RECEIPT IS MANDATORY FOR

ANY PURCHASE OF Rs.200 AND

ABOVE.

IN ANY PACKAGED MATERIAL,

THE MONTH & YEAR OF

MANUFACTURE, NET QUANTITY

or WEIGHT & M.R.P is MUST.

Salient Features Of the Act

The Act applies to all goods and

services unless specially exempted

by Union Government

It covers all sectors – public,

private or cooperative

Provisions of the Act are

compensatory in nature

Salient Features Of the Act

It enshrines all consumers rights – to

choose, to be heard, to be informed,

to safety, education and redressal

(CHISER)

It empowers consumers seeking

discontinuance of trader’s

malpractices, defective goods,

service deficiencies or withdrawal

of hazardous goods from the market.

3-Tier Redressal Agency

The aims and objectives of the Act are achieved by the constitution and creation of 3-tier judicial machinery depending upon the amount of loss involved

District Forum

State Commission and

National Consumer Disputes redressal Commission.

Consumer Protection

Followed In India

Lok Adalats:

The Consumer can approach the

Adalat with his grievance. The

issue is discussed and decision is

taken on the spot. This saves time

and money

Lok Adalat has become a speedy,

effective and economical redressal

system.

Remedies/reliefs available to

consumers under the CPA

• They can have the goods replaced

• They can get a price refund

• They can be compensated against

loss or injury

• Discontinuation of unfair or

restricted trade practices

• Withdrawal/discontinue the sale of

hazardous goods

• Paying adequate cost to parties

• Removal of service deficiency

Penalty Under Section 27

CPA • According to CPA ,where a

trader or the complainant fails

to comply with an order made

by the relevant consumer forum

, such person is liable to a

punishment with imprisonment

for a term which is not less than

1 month but which may extend

to 3 years or with fine of not

less than 2000 INR but which

may extend to 10000 INR with

both

LIMITATION

The District Forum, the

State Commission or the

National Commission shall

not admit a complaint

unless it is filed within

two years from the date on

which cause of action has

arisen.

ISI MARK

ISI mark on baby food, mineral

water, electrical and cooking gas

appliances, pressure cookers,

cement, steel, etc.

AGMARK

AG mark on the pouch/ container

for purchase of pulses, rice,

wheat, flour, edible oil, ghee,

butter, honey, spices etc.

FPO

FPO mark on the container or

packages of processed food or

agricultural produces (jam, jelly,

sauce, fruit juice, pickles etc.)

Swami Vivekananda National

Award Every year the Union

Ministry gives two national

awards –

National Award on Consumer

Protection and

National Youth Award on

Consumer Protection.

And also

National Woman Award

Role Of Youth

To create Awareness among the people.

To help the consumers to suit or file the

case in the Consumer Courts.

Explain about the consumer rights to

the people.

Encouraging consumers to boycott

defective bad quality goods.

To educate the market and the product

knowledge to the consumer

National Consumer Helpline

You may call on the following toll free number

1800-11-4000 (from MTNL or BSNL)

for guidance and information on consumer issues

Remind Ourselves

24 December

National Consumer Day

15 March

World Consumer Rights Day

CONCLUSION

As a youth, to generate awareness among the consumers about their rights and responsibilities , motivate them to assert their rights and not to compromise on quality and standards of goods and services and seek redressal in consumer courts , when ever required.

References

• Business and Environmental

law – R.V.Kapoor

• http://india.gov.in/

• http://www.sethassociates.co

m

• http://fcamin.nic.in

• www.boardguess.com

• www.download-book.net

Thank you