Introductions - Masterskill...• Information Technology Infrastructure Library ... • 5 Lifecycle Stages: Service Design, Service Transition, Service Operations, Service Strategy,

Introductions

Tori MignanoManager, Programs &

Alliances

Ed StonePartner Account Manager,

AXELOS

ITIL Overview

What is ITIL?• Information Technology Infrastructure Library

• Most widely adopted ITSM framework

– How do we make IT work to achieve the goals of the

business

• 5 Lifecycle Stages: Service Design, Service

Transition, Service Operations, Service Strategy,

and Continual Service Improvement

ITIL Overview

Opportunity• Adopted by thousands of organizations of varying

sizes world wide

• Over 300,000 exams taken annually– Europe: 120,000

– Asia: 80,000

– Americas: 64,000

– Middle East & Africa: 16,000

• Enterprise

• Government

• Individuals

ITIL Overview

Training & Certification• 12 courses and certifications total

– Foundation

– Practitioner

– Intermediate & Expert

• Based off 5 ITIL Lifecycle Stages and syllabi as maintained

by AXELOS

ITIL Overview

Why take or offer ITIL training?

Manage risk in

line with business

needs

Enable business

change

KEY

BENEFITS

Continually improve

Show value for

money

Optimize customer

experience

Support business

outcomes

ITIL Practitioner

Why take it?• New-comers

• ITIL Foundation certificate

holders

• ITIL Experts

What is it?• ITIL Foundation: “What” and

“Why” of ITSM – opportunity

for “How”

• Adoption and application of

ITIL framework

• 2-3 DOT

Using Logical Operations’

Courseware

• www.lochoice.com

• Digital assets available anytime, anywhere

• More than a book

– Slides

– Mock Exams

– Lesson Planners

• Accredited Courseware Provider (ITIL Practitioner)

ITIL in the IT Training Path

Offering ITIL Training

New ATOs/Affiliates

• Complete Affiliate paperwork

for preferred EI

• Affiliate trainer(s) with EI

• Complete ITIL Intermediate

• Pay AXELOS IP License Fee

Existing ATOs/AffiliatesATOs:• Submit ATO certificate (if aligning

with a different EI)• Submit LO content to EI• Document intent to use LO

courseware with EI• Affiliate trainer(s) with EI (if

aligning with a different EI)Affiliates:• Submit proof of payment for

AXELOS IP License Fee• Complete Affiliate paperwork• Affiliate trainer(s) with EI

Getting Certified

• Testing facilitated through exam institutes

• ACQUIROS

• PEOPLECERT

• Paper, web proctor, or testing center

• Results and certificates received within a week

THANK YOU

Tori Mignano

Manager, Partners & Alliances

Tori.Mignano@logicaloperations.com

(585) 350-7059