Introduction of Problem Event

Lisa is on the phone talking to 3 East to give the receiving nurse report on her patient

Lisa seeks out Betty to talk over what just happen on the phone. Betty is Lisa’s “nurse buddy” today.

Lisa and Betty talk to Gayle, the nurse manager and bring her up to date about what happened. They give her the name of

the receiving nurse and the unit and ask for help.

I am going to respond and not react, Respond and Not React.

OK, that was 10

seconds

Lisa comes back and the face-to face report is not without interruption and confusion. Lisa and Betty decide to talk with

Gayle, their nurse manager again.

Lisa gives the charge nurse the report that she wants to give.

The team starts to make a plan.

Lisa is feeling supported and the team is ready to go out and “find the facts”

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