Innovative Models in eGovernance - Good Practice Digital Austria

peter.reichstaedter@bka.gv.at

Innovative Models in eGovernance

Good Practice Digital Austria eGovernment in Austria = Organisation – Implementation – Cooperation - Coordination

Peter Reichstädter, Austrian Federal Chancellery

Federal Republic of Austria

Area: 83 870 km² - Population: 8.2 Mio 13 federal ministries - 9 provinces 80 district administrations - 2357 municipalities

Municipalities

Homepage: 93% Broadband: 83% eForms: 71%

Strategy: Federal Chief Information Officer

Federal ICT Board

Implementation: Federal Executive Secretary

Synergy and Cooperation local government, cities, provinces, municipalities, industry

Cooperation EU

cooperative E-Government

observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level the way of working together has a top priority to be successful

Federal Government

Digital Austria

Management CIO Spokesperson

Local and National Governments - Chamber Organisations and Industry

Digital Austria Federal ICT Board

Digital Austria eCooperation Board

Provinces, Municipalities, Regions Ministries

ICT in the public sector is like a large vessel

it needs clear decisions quite ahead before real

movement can be planned

eGovernance

e-Government in Austria

eGovernment act

Security layer

Identity link

Delivery service

ePayment

Directory services

Electronical file system

(Federation of) Portals

Styleguide

Policies

Modules for online

applications (MOA)

Registers

eGovernment act

Security layer

Identity link

Delivery service

ePayment

backed by highest political level

strength through coordination and cooperation

trust and security

privacy and data protection

eGovernment law

interoperability and standards

transparency and efficiency

g2g – eGov Training Academy

citizen centricity

eInclusion / usability

g2b, g2c – eGov Marketing

factors of success

•entered into force on 1st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations

• considers Data Protection Act 02

- defines terms and rules - identity and authenticity - citizen card function - source identification number - unique identification in data files - sector-specific personal identifiers - official signatures - citizen card use in private sector - electronic delivery

eGovernment Act legal basis

E-Government Benchmark 2010

Quelle: Cap Gemini

• Identification (MOA ID): module for a secure login using the citizen card concept. • Verifying Signatures (MOA SP): module consistently verifies electronic signatures. • Mass Signature (MOA SS): electronic documents, bills et. • Electronic Delivery (MOA ZS): module serves as an interface between the electronic

workflow and the delivery to the end user. • MOA-VV • MOA-AS

ID Modules for Online Applications

server modules

procured by federal government

available free of charge **

** except for 3rd party libraries (crypto library EGIZ)

Open Source eGovernment

e-delivery service

backoffice portal

HELP.gv.at Electronic File System (ELAK), Central Register

www.zustellung.gv.at

goal: constant procedures

Virtual guide on Austrian authorities since 1997

~ 200 Live Situations, > 350 online procedures, > 1.000 eForms, Target Groups - WAI-AAA

> 15.000 visitors per day, > 110.000 documents per day, ~ 1.000 questions and remarks p.m.

~ 200 content partner, > 50% municipalities content syndication

One-Stop-Shop

myHELP – personalised services

enterprise portal, senior citizens portal, youth portal

citizens empowerment

One Content – different access portals

• Public Administration Portal Group • applications are available from a single

entry point • share the existing infrastructure • Portal group agreement, portal group

protocol

Citizens Portal Business Portal Health Portal

The customer decide what they want!

• The Austrian citizen card is a concept, not a specific technology

• The Citizen Card combines – electronic signature

Authentication

– electronic identity Identification

– data on representation, mandates Representation

Identity-Link

citizen card

eID citizen card realization

• not a card, but a requirement profile

• realization in a PPP model

• technology independent interface for identification

(identity link) and authenticity (digital signature)

• support of arbitrary

signature cards; technologically feasible also

with mobile phones

and other technologies

Trust Center: Certification Service Provider (CSP)

public sector registries

Online Identity = CSP + public register

CRR BMI

Electronic Identity

CSP A-Trust

CSP …

Supplementary Register

Each resident has a unique number (ID) „ZMR-Zahl“ in the Central Register of Residents (CRR)

Central Register of Residents

Access to e-business: • eBanking • eBilling • eProcurement • CyberDoc • Archivium • eDelivery

Within administration: • eSignature • eRegisters • eFile System

Access to e-gov: • eForms • eHealth • eDelivery • eDocument-Safe • eUniversity • eVoting

Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) Health insurance card: Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate) affinity cards – mobile phone signatur

http://www.buergerkarte.at/index_en.html

eID Citizen Card function

eDelivery Service

Backoffice Portal

Electronic File System

The „Electronic File” – shortly referred to as ELAK - is one of the largest projects of the Austrian administrative reform. It constitutes a core element of the Austrian E-Government initiative for improvement in terms of quality and speed of services in the entire federal administration and is used in all federal ministries. o simplify und speed up internal processes o ELAK is the original and authentic file o the electronic file will almost completely replace paper documents o the electronic request will be registered automatically, o followed by logging and editing after authorization, o the electronic file will be dispatched and fees will be invoiced o improve the quality of business process documentation o additionally, citizen-requests will be handled faster and o official documents can be delivered via electronic means o simplify change management (structure of ministries)

empowerment of civil servants

• paper ≠ original • paper reduction ~ 40% • document management • efficiency - sustainability • change management • teleworking • electronic delivery

electronic file system (ELAK)

PM-SAP, HV-SAP

•budgeting and accounting systems •personnel managing

Digital Archive

eGovernment Training Academy

since 2002 all communities recording the residence data of persons living in Austria online via the internet

possible to obtain a complete list of all residence of a person in Austria by one mouseclick

including contact address in the case of prisoners and homeless people

linked with the Register of Buildings and Dwellings as well as the Register of Addresses

ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically

basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card

also enterprises can use individual data

http://zmr.bmi.gv.at

Residence Register

state of registers …

eDelivery Service

Backoffice Portal

1) eDelivery

3) Login with eID (citizen card)

4) Save or forward official notices

e.g.: eDelivery

2) eMail notification

delivering documents is key for eGovernment

a consistent model of electronic delivery has to complete such effort

Application independent electronic delivery

Official signatures serve to facilitate recognition of the fact that a document originates from an authority.

electronic documents need the potential for being authentic - even if printed on paper such documents shall keep validity

… content of document …

… source/origin of document …

… authenticity …

Tax Online • auditors, notaries, lawyers, individuals

and enterprises • income tax, corporate tax, value-

added tax declaration, … • integration of electronic work flow

re-allocate personnel resources from data recording to operations with a higher value added

Good practices ….

eJustice-eLaw law making and off publication eCustoms electronic customs clearing

eCommercial Register, eLand Register, Real Estate Database

eHEALTH Services

medical data, medication, insurance status

Inter- operability

the basic elements

Whats next?!

Open Data / Open Government

M-Government

Government 2.0, …

Lets walk the way together …

e-Government - it is a journey ….

…… NOT a destination

Conclusion

we clearly have to identify our strategic goals

Questions?

peter.reichstaedter@bka.gv.at Federal Chancellerey / ICT-Strategy

http://www.help.gv.at/

http://www.digital.austria.gv.at/

http://reference.e-government.gv.at/ Results and specifications available online (unfortunately mostly only in German ☺, but we’re doing our best … )

Thank you!

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