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1INFOR USER ADOPTION PLATFORM (UAP)
Jake Simon; Infor Training & Education
Jake.Simon@infor.com
Infor User Adoption Platform
2
An end user typically
experiences a problem
six times before they call
the help desk.
– Forrester
of employees at companies
with inadequate training
programs plan to leave
within a year.
– Association for
Talent Development
GIVE YOUR TEAM THE TOOLS THEY NEEDT H E V A L U E O F E N A B L E M E N T A N D A D O P T I O N
Lack of end-user adoption
is the #1 reason for failed
implementations.
– AMR Research
Percent of end users
have failing or substandard
understanding of new
systems.
– META Group
41% #1 76%
3
Rapid Documentation, On-the-Job, End User Support System, and Training Development Platform
• Infor UAP provides support throughout the full project
and software lifecycle – From planning, inception to
post go-live
• Matches your customized application – no more generic
content
• Quickly handles content changes
• Multi-media/multiple learning styles
• Assesses user competency
• Changes focus from effort required
to create content to quality of documentation and
information
With UAP, through a single
recording session, you can
create multiple documents
(excel, word, power point),
web based simulations and
learning libraries that are
used throughout each phase
of the project and software
implementation lifecycle
WHAT IS INFOR USER ADOPTION PLATFORM (UAP)?
4INFOR SMART HELP – IN APPLICATION, CONTEXT SENSITIVE HELP
I N F O R U S E R A D O P T I O N P L AT F O R M ( U A P )
Smart Help is a free Ming.le context app that is integrated with Infor products. Training and documentation that relates to the task being performed is displayed in the Smart Help panel. The following content is available:• Product documentation• Knowledge base articles• IDM content• UAP content
5UAP LINKED TO THE IMPLEMENTATION PHASES
I n f o r U s e r A d o p t i o n P l a t f o r m
P R O J E C T T E A M
T R A I N I N G f o r m a l t r a i n i n g
& w o r k s h o p s u t i l i z i n g U A P s
p r e - r e c o r d e d l i b r a r y
E N D U S E R
T R A I N I N GY o u n o w h a v e a
s o u r c e f o r E U T w / a
r a n g e o f t r a i n i n g
m e d i a
I n f o r U A P P l a t f o r m
C o n f i g u r a t i o nE a s i l y u p d a t e y o u r U A P
c o n t e n t a s c o n f i g u r a t i o n s
a r e b u i l t o u t
Inception Elaboration Transition OptimizeConstruction
P o s t G o - L i v eP r o v i d e s e a s y p r o c e s s t o
u p d a t e d o c u m e n t a t i o n ,
l e a r n i n g , a n d s u p p o r t
m a t e r i a l s a s a p p l i c a t i o n
e v o l v e s
G o L i v eL i n k y o u r c o n t e n t t o y o u r I n f o r
a p p s t h r o u g h S m a r t H e l p ,
p r o v i d i n g o n - t h e - j o b s u p p o r t
D e s i g nU s e U A P t o
d o c u m e n t d e s i g n
d e c i s i o n s
T e s t i n gU A P t h e n p u b l i s h e s
t h i s c o n t e n t i n t o e a s y
t o u s e T e s t S c r i p t s
6INFOR USER ADOPTION PLATFORM (UAP) ▪A complete solution to rapidly create, organize, distribute, access, & maintain
content for on-demand learning and real-time performance support
I N F O R U S E R A D O P T I O N P L AT F O R M ( U A P )
1 Record
2 Edit
3 Publish
7
I N F O R U S E R A D O P T I O N P L AT F O R M ( U A P )
PARENT
DOCUMENTSimulations
Guided Help
Job Aids
Cue Cards
Quick References
Configuration
Information
Training Material
Exercises
Test Scripts
CONTEXT-SENSITIVE HELP
EPSS WEBSITE PORTAL
MOBILE DEVICE SUPPORT
Co
urs
es
User
Infor UAP By ANCILE
LMS
LMS INTEGRATION
AICC
integration
In context user assistance capability can be integrated with Ming.le Smart Help
8INFOR UAP CONTENT LIBRARIES
Available Content Libraries
Use these links for quick access to education
resources.
▪ Infor CloudSuite Financials and Supply Chain
▪ Infor EAM
▪ Infor LN
▪ Infor WFM
▪ Infor Distribution SX.e
▪ Infor M3
▪ Infor Global HR & Talent Management
I N F O R U S E R A D O P T I O N P L AT F O R M ( U A P )
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