India Aviation ICT Forum - Nick Gates, SITA

Aviation ICT Forum

Baggage Management Trends and Challenges

26th September 2013

Portfolio Director: Nick Gates

SITA BAGGAGE REPORT

BAGGAGE REPORT 2012 HIGH LEVEL SUMMARY

BAGGAGE REPORT 6 YEAR POSITIVE TREND

BAGGAGE REPORT 9% REDUCTION IN MISHANDLED TRANSFER BAGS

BAGGAGE REPORT REGIONAL PERFORMANCE

TRACKING & TRACING

RECONCILIATION

DECISION MAKING

RECOVERY

DISTRIBUTION

BAGGAGE PROCESSCHECK-IN AND BAGDROP

MESSAGE GENERATION

Sorting Make-UpScreening Transport

Arrival

Bag Drop Loading

Unload

Storage

Transfer

SSBD

Sorting Make-UpScreening Transport

Arrival/Claim

Check-in Loading

Unload

Storage

Transfer

TRACKING & TRACING

BAGGAGE PROCESSCHECK-IN AND BAG DROP

Self Service Check-in and Bag DropSelf Service options now supplement the traditional check-in desk: web check-in, kiosk check-in, self service bag drop are all available. More specific to baggage tagging, home printed and permanent baggage tags are coming.

Sorting Make-UpScreening Transport

Arrival/Claim

Check-in Loading

Unload

Storage

Transfer

TRACKING & TRACING

RECONCILIATION

DECISION MAKING

MESSAGE GENERATION

RECOVERY

DISTRIBUTION

BagManager

BAGGAGE PROCESSRECONCILIATION AND TRACKING

BagManagerA comprehensive and advanced Baggage Management System, based upon traditional Reconciliation, with Tracking, Tracing, Reflighting and Arrival Scanning.

Sites 2013

• Amman• Hurghada• Birmingham (Cloud)• Ostrava (Cloud)• Madras• Calcutta• Kuala Lumpur• London Gatwick• Karachi• FCO (Arrival Scanning)• Kuwait• plus more +++

New & Future Features

• Cloud-based Service• New HHT with RFID • Bag Delivery SLA monitoring• HHT Integration with 3rd

party applications• BI Integration

(dashboarding)• Enhanced Bag Imaging in

conjunction with WorldTracer• BagConnect Interfacing• Bingo scan for outstations

Sorting Make-UpScreening Transport

Arrival/Claim

Check-in Loading

Unload

Storage

Transfer

TRACKING & TRACING

RECONCILIATION

DECISION MAKING

MESSAGE GENERATION

RECOVERY

DISTRIBUTION

BagManager

BagMessage

BAGGAGE PROCESSMESSAGING

BagMessageA Global message distribution system that uses today’s technology to simplify the distribution of Host DCS baggage service messages to many baggage systems worldwide

Sorting Make-UpScreening Transport

Arrival

Bag Drop Loading

Unload

Storage

Transfer

BSM.V/1LLHR.N/0074123456001.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL792/30JUN/JFK.S/Y/07E/C///Y.Y/KL/2052261550S.L/E53N9XJ ENDBSM

BPM.V/1LLHR.J/S/43S/120D32/30JUN/06412L.X/CLR/LEVEL1/.N/0074123456001.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL7923/0JUN/JFKENDBPM

BPM.V/1LLHR.J/S/43S/120D32/30JUN/064212L.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL792/30JUN/JFKENDBPM

BPM.V/1LLHR.J/R/43S/120D32/30JUN/06452L.U/AKE12345KL.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL792/30JUN/JFKENDBPM

BPM.V/1LLHR.J/R/11F/120D32/30JUN/06502L.U/AKE12345KL/11R.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL792/30JUN/JFKENDBPM

Sorting Make-UpScreening Transport

Arrival/Claim

Check-in Loading

Unload

Storage

Transfer

TRACKING & TRACING

RECONCILIATION

DECISION MAKING

MESSAGE GENERATION

RECOVERY

DISTRIBUTION

BagManager

BagMessage

BagJourney

BAGGAGE PROCESSBAGGAGE JOURNEY TRACKING

BagJourneyA new service designed to provide visibility of passenger bags throughout its journey and making this information available to Airlines, via Web Sites, WebServices and Web APIs..

What are the top 3 passenger self service (baggage) options that you would value the most?

• Bag tag printing at self service kiosk   27.9% • Mishandled bag registration  44.3%• Bag tag printing at home   60.7% • Self service bag drop   70.5% • Bag tracking   77.0% 

BAGGAGE PROCESSBAGGAGE SELF-SERVICE – WHAT PASSENGERS WANT

Sorting Make-UpScreening Transport

Arrival/Claim

Check-in Loading

Unload

Storage

Transfer

TRACKING & TRACING

RECONCILIATION

DECISION MAKING

MESSAGE GENERATION

RECOVERY

DISTRIBUTION

BagManager

BagMessage

BagJourney

BagSmart

BAGGAGE PROCESSDECISION SUPPORT & MONITORING

BagSmartCollaborative Decision Making of the Baggage World. Checks real-time BIMs against real-time flight messages and customer defined airline/station/airport topology “rules”, to determine whether a bag is at risk of becoming a mishandled bag. It then provides a processing recommendation to mitigate the risk.

TRACKING & TRACING

RECONCILIATION

DECISION MAKING

MESSAGE GENERATION

RECOVERY

DISTRIBUTION

BagManager

BagMessage

BagJourney

BagSmart

BagConnect

BAGGAGE PROCESSWHEN BAGGAGE MESSAGES GO MISSING?

Sorting Make-UpScreening Transport

Arrival/Claim

Check-in Loading

Unload

Storage

Transfer

BagConnectBagConnect uses baggage information messages passing through SITA’s BagMessage service as the source of data to create missing Transfer and Terminating BSMs.

TRACKING & TRACING

RECONCILIATION

DECISION MAKING

MESSAGE GENERATION

RECOVERY

DISTRIBUTION

BagManager

BagMessage

BagJourney

BagSmart

BagConnect

WorldTracer

BAGGAGE PROCESSTRACING

Sorting Make-UpScreening Transport

Arrival/Claim

Check-in Loading

Unload

Storage

Transfer

WorldTracer20 Years of service – 100’s of millions of bags traced ….. Next Generation GUI and CrewPad

AIRPORT BAGGAGE PERFORMANCEUSING WORLDTRACER DATA

All Bags Transfer BagsJanFebMar AprMayJun Jul AugSepOctNovDec

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2000

4000

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8000

10000

12000

2011

2012

2013

Jan Feb Mar AprMay Jun Jul AugSep Oct Nov Dec0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

2011

2012

2013

www.sita.aero/content/baggage-management