India Aviation ICT Forum 2013 - Adonis Succar, SITA

The Intelligent Airport is coming to life

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• Common situational awareness

• Stakeholders sharing real-time data

• Business intelligence for better forecasting

• Personalized passenger journey

WHAT IS AN INTELLIGENT AIRPORT?

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ALL CONNECTED, ALL THE TIMETHE INTELLIGENT AIRPORT ECOSYSTEM

AIRFIELD OPERATIONS/MAINTENANCE

CHECK IN

TRAFFIC

RAMP & TARMAC OPERATIONS

AIRLINE OPS CENTRE

BOARDING GATES

BAG DROP/TRACKING

SECURITY CHECKS

RETAIL/DUTY FREE

IMMIGRATION

SAFETY MANAGEMENT

RUNWAY MONITORING

VEHICLES (DE-ICING, FIRE, …)

FLIGHT TRACKING/SCHEDULING

FLIGHT OPS/WEATHER

EFB/CABIN MOBILE APPS

HANDLING AGENTS (MOBILE)

INTERMODAL (trains..)

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AIRPORT OPERATORS

AIRLINES

CONCESSIONS

PASSENGERS

WHAT THE INTELLIGENT AIPORT MEANS FOR:

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THE INTELLIGENT AIRPORT MEANS FULL INTEGRATION OF ALL AIRPORT PROCESSES

AIRPORT OPERATORS

“CONNECTING THE DOTS” BETWEEN LANDSIDE AND AIRSIDE

• Real-time information & predictive analysis

• Color-coded alerts and resolution options

• ‘Action Boards’ and results of alternative decisions

INFORMED DECISION-MAKING FOR A MORE AGILE AIRPORT

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AIRPORT OPERATORS

FOR AIRLINES, THE INTELLIGENT AIRPORT MEANS IMPROVING CUSTOMER SATISFACTION

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• Passenger geo-tracking

• Advance notification

• Reduced taxi times

• Real-time flight & gates updates

AIRLINES

MOBILE WORKFORCE

• Ramp agents and gate staff • Re-allocated in real-time • E-Aircraft crew• Optimize turn-around time

CABIN CREW TABLETS EFBRAMP DEVICES

AIRLINES

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UNDERSTANDING CUSTOMERS‘ BEHAVIOR

CONCESSIONS

• Tracking most common routes• Dwell time analysis• Opportunity gaps

All the necessary information at their fingertips:

• Flight status• Traffic & nearest parking• Security wait times• Time to gate• Retail coupons• Bag status• Weather & transport at arrival• Wayfinding & POIs

PASSENGERS ARE ALWAYS IN CONTROL

OF THEIR TRIP

PASSENGERS

Airportsunleashingtheir potential….

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EXAMPLES

SITA AND COPENHAGEN AIRPORT LAUNCH THE WORLD'S FIRST INDOOR AUGMENTED REALITY APPLICATION

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• WiFi network for real-time passenger tracking and dwell time analysis

• Indoor geo-localization

• Business Intelligence analytics to manage passenger flows

• Airport and retail information delivered via augmented reality

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• Bluetooth technology to measure traffic patterns at TSA checkpoints• Autonomous monitoring technology to

automate wait times measurements• 179 Airports with 440 checkpoints• Rolled out over 3 years• Provide immediate value in passenger

queues and resource planning

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• Sophisticated technology that predicts Average Time to Gate

• Handles Tampa's distinct terminal layout that incorporates security after shuttle train transfer to gates

• Providing passengers with real-time information

• Allow passengers to relax and shop longer

• Combines Bluetooth, Wi-Fi geolocation and people-counting sensors

• Monitor passenger flows, including security and immigration

• Roughly 50 Bluetooth sensors

• Over 400 WiFi access points

• Approximately 200 thermal people counters

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• End-to-end situational awareness

• Making informed decisions

• Collaboration and real-time information-sharing

• Improving productivity and revenues

• Offering a personalized experience

• Providing benefits to all stakeholders operating at airports

THE INTELLIGENT AIRPORT IS ABOUT

| AMS | Confidential | © SITA 201117 | AMS | Confidential | © SITA 2011

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