Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language.
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Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Successful Enterprise System Change
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Introductions
Questions and next steps
Diagnosis
What problem are you trying to solve? - system and process issues
What does success look like?
Your Company overview : background, strategic objectives, operations, markets, products
Cut through confusion
Achieve success
CSS overview and how we help businesses
Remedy
Performance Analysis
Enterprise Software Selection and Implementation
Business Process ImprovementBusiness process
improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Established in 1994
Dedicated consulting company
Enterprise software selection
Client-side enterprise software implementation and integration management
Business process improvement
Completely independent of all software houses and VARs
Unbiased system recommendations based on the best information available
Exceptional business transformation track record
Project management
Performance Analysis
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
How we help businesses improve efficiency and profit
Process Efficiency
Profit Improvement
Enterprise software selection
Performance Analysis
Holistic approach
Routemap in costs, time and resources
Single, direct, line of action
Business Process
Automation, optimisation
Process alignment with strategy
Operational risk minimised
Shorter project timelines
Reduced project costs
Hidden costs avoided
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
We have worked with global, large and mid-sized, public and private, organisations to improve their profit and performance through system and process change. Abridged clients :
Banks & Financial Services
Airlines
ManufacturingUtilities
GovernmentCharities
Travel
EBS Dealing Resources
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Diagnosis
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Business has outgrown the system
Lack of business insight
Functional redundancy
Spreadsheet based accounting/consolidation
Multiple and growing workarounds
Emphasis on data manipulation not analysis
or are there other specific reasons in your case?
Software selection generally stems from a combination of one or more of these symptoms :
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Inefficient working methods
Misaligned with strategy
Non-standard
Undocumented
Disconnected : no true end-to-end
System divorced from underlying processes
Common reasons why Business Processes detract from profit
Resolving these issues are imperative for profit and efficiency improvement
Rapid organisation growth
No time to analyse or improve
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
What is your consensus view of what successful enterprise system or process change looks like?
Do the Board, Finance, IT and functional departments have an agreed view of success?
How has each view of success been derived?
Is success seen in objective or subjective terms?
How have differing views been reconciled?
Who is the final arbiter as to what constitutes “success”?
Understanding and agreeing what constitutes success is key to achieving it. Critical Success Factors are codified in the business case as a benchmark for measuring success
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Remedy
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Enterprise Software Selection Performance Analysis Business Process
Is replacement the right answer?
Holistic alternative evaluation
Single line of action
Successful Selection
Cutting through confusion
Decision Support System
Approach
Benefits
Rapid process development
Provided individually, in combination or as a total package
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Holistic view of issues faced with a dispassionate option assessment
Pro-active prevention
Investigation
Recommendation
Routemap in cost, time and resources needed to make an informed business decision
Assessment
Replacing a system is expensive and not always the right answer
Four stage analysis
Replacement system options
No change required – no better alternative currently available
Process change
System reconfiguration or re-implementation
Single, costed, line of action recommendation
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Enterprise Software Selection and Implementation
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Ugly facts about Enterprise Software projects
61% take longer than expected
74% cost more than expected
67% realise less than 50% of expected business benefits
The challenge is how to avoid you becoming one of these statistics
70% fail implementation
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Enterprise Software projects fail for entirely avoidable reasons
Lack of leadership and commitment; no agreed view of success
People
Best people are not applied to the project
Incorrect software selection
Software and process
Lack of business process focus
Inadequate testing
Unclear objectives, scope and benefits
Project management and governance
Poor management, planning and communication
Ineffective Project Governance and Risk Management
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Applying the basics correctly is the key to successful Enterprise Software projects
Invest ownership and responsibility in the Sponsor; CSFs agreed
People
Invest ownership in functional SMEs
Define problems and objectives; tackle data migration early
Software and process
Focus on business process and requirements
Select the RIGHT software and partner
Set and maintain realistic expectations; control scope creep
Project management and governance
Understand problems and clearly define objectives
Adequate testing, training and change management
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Are these outcomes important to you?
Confidence that you have selected the best-fit system and partner
Negotiated maximum discounts
Attained buy-in from Sponsors, Stakeholders and Subject Matter Experts
Secured the best consultants for your project
Detailed scope agreed with accurate cost estimates
Comprehensive business case
Fair contracts signed
Improved business processes
Corporate System Solutions can help you achieve these successful outcomes Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
The Enterprise Software market is populated by a plethora of vendors with a multitude of systems, representing a daunting prospect if the right solution is to be selected
GP
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Our proven approach to Enterprise Software selection combines robust methodology with a state-of-the-art decision support system and deep market knowledge
I : Inception II : Research III : Evaluation & Selection
IV : Completion
Project Management, Change Management and Communications
Ob
ject
ives
Deliv
era
ble
s
Assign Sponsor & SMEs
Define the problem
Agree scope
Determine unique functionality
Critical Success Factors
Business Case
Budget
Resource Plan
Scope Definition
Benefits & opportunities with
risks & costs
System & process review
Functional, non-functional &
technical requirements
Requirement prioritisation
Market research
Selection Criteria
Business Requirements
Vendor/system shortlist & decision
model
Request For Proposal
Demonstration Scenarios
RFP response evaluation
Scripted demonstration / Proof of Concept / Pilot
Vendor Management
Cost analysis
Preferred & reserve recommendation
Total Cost of Ownership determined
Vendor implementation strategy
Hidden costs eliminated
Due diligence
References
Contract negotiation
Project closure
Vendor financial stability review
Optimised terms & price
Detailed implementation scope
Agreed contracts
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
The validated data contained in the decision support system allows us to complete requirement definitions, prioritisation, RFP production and selection recommendation in a fraction of the time
I : Inception II : Research III : Evaluation & Selection
IV : Completion
Ob
ject
ives
Deliv
era
ble
s
Assign Sponsor & SMEs
Define the problem
Agree scope
Determine unique functionality
Critical Success Factors
Business Case
Budget
Resource Plan
Scope Definition
Benefits & opportunities with
risks & costs
System & process review
Functional, non-functional &
technical requirements
Requirement prioritisation
Market research
Selection Criteria
Business Requirements
Vendor/system shortlist & decision
model
Request For Proposal
Demonstration Scenarios
RFP response evaluation
Scripted demonstration / Proof of Concept / Pilot
Vendor Management
Cost analysis
Preferred & reserve recommendation
Total Cost of Ownership determined
Vendor implementation strategy
Hidden costs eliminated
Due diligence
References
Contract negotiation
Project closure
Vendor financial stability review
Optimised terms & price
Detailed implementation scope
Agreed contracts
CSS have exclusive rights to TEC Advisor in the North American eastern seaboard
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
III : Evaluation & Selection
Vendor Solution Capability
Current Solution Vendor B Vendor C
Supported
Supported
Not Supported
Supported
Supported
Assessment
Assessment
Not Supported
Supported
Supported
Supported
Customisation
Assessment
Assessment
Customisation
Next Release
Customisation
Not Supported
Supported
Assessment
Assessment
Research, Evaluation and Selection
II : Research
Requirement Criteria
FUNCTION CATEGORY
FUNCTION CATEGORY
Custom Requirement
Custom Requirement
Requirement
EXTENDED CRITERIA
Market Research
Demonstration Scenarios
Requirement
Requirement
End User Priorities
Must have
Important
Critical
Not required
Very important
Must have
Important
Important
Nice to have
Important
Define requirements by functional category or module. Contained within the TEC Advisor decision support system.
Define those requirements specific and unique to your business, again by functional category or module. These are added to your project in the TEC Advisor decision support system.
Include market research and demonstration scenarios for your selected systems, giving a comprehensive view of the vendor, their systems and their capabilities.
Prioritise requirements in accordance with needs through TEC Advisor.
TEC Advisor provides online collaboration for rapid prioritisation and approval.
An RFP is produced and issued based on these requirements.
Requirement definition and prioritisation represent completion of selection phase II.
Vendor responses are validated at the same granular level that requirements – including custom requirements – are defined and included in the RFP.
This allows rapid evaluation of solutions against requirements and definition of a shortlist.
The decision model allows you to see precisely where a given solution meets, or does not meet, your requirements – and why.
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Decision model requirements and prioritisation
TEC Advisor’s cost/value analysis levels the field between competing vendors, illustrating true value equivalency including out-of pocket cost comparison. This represents a valuable analysis in vendor negotiations enabling optimal price negotiation
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Product comparison and benchmarking
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Enterprise Software implementation project responsibilities
Strategy & Planning
Clie
nt
Implementation
Data migration
Integration
Testing & rollout
Decommissioning
Ven
dor
Implementation
Process improvement
Compliance
User & Final Acceptance Testing
Data conversion
Data migration
End user training
Security & user access
Ongoing
End user support
System governance
Project Governance, Project & Change Management, Communications
Technical & solution delivery management
Scoping & design
Factory Acceptance Testing
Software deployment & configuration
Develop forms & reports
Key user training
Testing & go-live support
Patch / upgrade delivery &
implementation
Ongoing support & maintenance Business process
improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Business Process Improvement
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Our approach to Business Process Improvement
AnalyseBusiness
Map Current State Processes
Identify Problems and Improvements
BusinessProcess
Improvement
Finalise Future State Processes
Business Requirements
Efficient Enterprise Software Selection
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Implement quick wins ahead of selection
Challenge current processes and practices
Early change buy-in from SMEs
Shorter selection project timeline
Reduced selection project costs
Solution design, testing, training cost savings
Business Process Benefits
Corporate System Solutions has deep process improvement experience. The tools we use allow us to define current and future state processes quickly, enabling fast acquisition of business benefit
Direct input to system selection
Ongoing continuous improvement
Business process improvement
DSS demonstration
Our approach
Cut through confusion
Achieving success
Performance Analysis
What does success look like?
What problem are you trying to solve?
CSS overview
Agenda
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Why engage CSS?
Enterprise software selection specialists
Completely independent providing unbiased recommendations
Deep market knowledge
Proven approach and intellectual property
Best-in-class decision support system
Rapid business process documentation and improvement
Operational risk management – projects managed specifically not to increase your risk profile
Firm focus on process efficiency and profit improvement
Value added disproportionate to cost
Fast acquisition of business benefit
Proven success
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Questions
Independent Enterprise Software Selection Specialists
©2012 Corporate System Solutions Incorporated. All rights reserved.
Clear Thinking | Clear Language | Clear Results
Next Step
Engage CSS
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