INCREASINGSALESTHROUGHINCLUSION PREPARING YOUR TEAM TO MASTER CHANGE.

PREPARING YOUR PREPARING YOUR TEAM TO MASTERTEAM TO MASTER

CHANGECHANGE

PROCESS TO PREPARE YOUR PROCESS TO PREPARE YOUR TEAM TO DEVELOP THE TEAM TO DEVELOP THE

MINDSET AND BEHAVIORS MINDSET AND BEHAVIORS NECESSARY TO MASTER NECESSARY TO MASTER CHANGE EFFECTIVELYCHANGE EFFECTIVELY

GTIGTIGET THEM INFORMEDGET THEM INFORMEDGET THEM INVOLVEDGET THEM INVOLVEDGET THEM INSPIREDGET THEM INSPIRED

STEPSSTEPS1)DEVELOP A GENERAL TIMELINE2)IDENTIFY A CHANGE TEAM3)CONDUCT ONE-ON-ONES W/ THE TEAM4)GET THEM INFORMED, INVOLVED & INSPIRED5)HELP THEM PREPARE THEMSELVES6)PREPARE YOURSELF

1) DEVELOP A GENERAL TIMELINE FOR THE CHANGE INITIATIVE:

18 MONTHS BEFOREIMPLEMENTATION DATE18 MONTHS AFTER

2) IDENTIFY A CHANGE TEAM:

LEADERS GRINCHPRODUCER WHINERINFLUENCER SHORTCUTTERGO-TO HALF-FULL

3) CONDUCT ONE-ON-ONES W/ TEAMBENEFITSDISADVANTAGESFEARSPROBLEMS OPPORTUNITIESREWARDS

4) GTINAME THE PROCESSDETAIL THE TIMELINESET MEETING PROTOCOLSINTERVIEW PEERSDEVELOP SOLUTIONSCOMMUNICATE PROGRESS

4A) NAME THE PROCESSCLEAR AND CONCISEPOSITIVEEASY TO REMEMBERINSPIRE COMMITMENT/EFFORTDESCRIBE IMPACT VS. ACT

4B) DETAIL THE TIMELINE18 MONTHS BEFORE (IF POSSIBLE)DAY OF IMPLEMENTATION18 MONTHS AFTERLINK TO INTERNAL EVENTSLINK TO EXTERNAL EVENTS

4C) SET MEETING PROTOCOLSATTENDANCE LENGTH: START AND STOPAGENDAFAIR AND EQUALCONFIDENTIALACTION ITEMS

4D) INTERVIEW PEERSBENEFITSDISADVANTAGESFEARSPROBLEMS OPPORTUNITIESREWARDS

4E) DEVELOP SOLUTIONSATTITUDE TIME SPACE/LOGISTICS PERSON-POWERANTICIPATED ISSUESUNEXPECTED ISSUES

4F) COMMUNICATE PROGRESSOUTREACHOUTREACHTESTING AND TEST RESULTSTESTING AND TEST RESULTSTRAINING AND PREPARATIONTRAINING AND PREPARATIONIMPLEMENTATIONIMPLEMENTATIONONGOING ACTIVITY ONGOING ACTIVITY UPDATES (FREQUENCY; MAGNITUDE)UPDATES (FREQUENCY; MAGNITUDE)MAJOR TOUCH-POINTSMAJOR TOUCH-POINTSDESIRED IMPACTDESIRED IMPACT

5) HELP THEM PREPARE THEMSELVES

ANTICIPATIONANTICIPATION ADAPTATIONADAPTATION ACTIONACTION

QUANTITYQUANTITY QUALITYQUALITY QUESTIONSQUESTIONS

PROCESSPROCESS PARTNERSPARTNERS PACEPACE

TECHNOLOGYTECHNOLOGY TERMINOLOGYTERMINOLOGY TEACHINGTEACHING

6) PREPARE YOURSELFMODELINGMENTORACCOUNTABILITY PARTNERSTRESS RELIEFCELEBRATION

WHAT ARE YOUR MOST IMPORTANT TAKE-AWAYS?

SUPPORTSUPPORT

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MAKING THE MAKING THE BAD APPLES BAD APPLES GOODGOOD

TDOT - MEMPHIS

SITUATION

BETTER PERFORMANCE

FEWER ISSUES

SITUATION

ATTITUDEATTITUDE PERFORMANCPERFORMANCEE

GOODGOOD

POORPOOR

SITUATION

ATTITUDEATTITUDE PERFORMANCPERFORMANCEE

GOODGOOD

POORPOOR

SITUATION

ATTITUDEATTITUDE PERFORMANCPERFORMANCEE

GOODGOOD GOODGOOD

OBJECTIVE

TDOT IS…THE COLLECTIVE

BEHAVIOR OF EVERY TEAM MEMBER

OBJECTIVE

CONVERTBEHAVIOR

OBJECTIVE

CONVERTBEHAVIOR

MINDSET

PROCESS

PRACTICE

ISSUE

CONSTRUCTIVCONSTRUCTIVE E

CRITICISMCRITICISM

CONSTRUCTIVE CONSTRUCTIVE FEEDBACKFEEDBACK

GENESIS

LESSONS FROM MIKE B!

“You don’t like me Cool Breeze!” Separating YOU from BEHAVIOR Clarifying Consequences

PROCESS

GETTING TO KNOW YOUSPECIFIC DESIRED BEHAVIORDEVELOP THE CONVERSATIONPRACTICE THE CONVERSATIONHOLD THE CONVERSATION

PROCESS

GETTING TO KNOW YOU PERSONAL BACKGROUND PREVIOUS MANAGER PERFORMANCE STATUS PERSONAL/PROFESSIONAL GOALS PERCEPTIONS OF REALITY RESPONSES TO CONSTRUCTIVE FEEDBACK

PROCESS

SPECIFIC DESIRED BEHAVIOR WHAT’S GOING/NOT GOING ON EXPLICIT/DETAILED NUMERICAL/QUANTIFY/DATES/TIMES IMPACT

PERSONTEAMORGANIZATIONGUESTS

PROCESS

DEVELOP THE CONVERSATION SET THE TABLE: DATE/TIME/LOCATION SHOW YOU CARE TAKEAWAYS SPECIFIC DESIRED BEHAVIOR: NOW/NEW DATE FOR CHANGE DEVELOPMENT: THEM/YOU CONSEQUENCES: GOOD/NOT SO GOOD REVIEW DATE

PROCESS

PRACTICE THE CONVERSATION DO IT

PROCESS

HOLD THE CONVERSATION DATE, TIME, AND PLACE PARTNER MEMORY OR NOTES DOCUMENT FOLLOW-UP DATE, TIME, AND PLACE FOLLOW-UP CONSEQUENCES (POSITIVE OR

NEGATIVE)

ACCOUNTABILITY

LET ME KNOW HOW IT WENT AND

HOW IT’S GOING

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