I found it hard to connect my television in my new home We have included information in your Guide to Your New Home booklet about how to connect and tune.
Post on 16-Jan-2016
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I found it hard to connect my television
in my new home
We have included information in your Guide to Your New
Home booklet about how to connect and tune your
television
After investment works had finished
and the contractor left my home, problems
cropped up that I had to report to City West
We will be writing to customers after the
contractors have left to check that everything is ok so we can sort out any problems
before we sign off the contract
Some of the investment works notification
letters did not make it clear exactly what work
I was having
All notification letters now have to be approved by City West before being sent out to customers to ensure they
are clear
My liaison officer didn’t visit as often as I would like during investment works
Now we will ask you how often you would like us to
visit before works take place.
You gave me a lot of information about my
fixtures and fittings in my new home when I signed
up, but I couldn’t remember all of it when I
needed it We are training our
Neighbourhood Officers on the fixtures and how to
operate them so that they can help you after you have
moved in.
When I call to discuss my rent, I sometimes get a
different service depending on who I speak
to in City West
We have delivered extra training to the teams who deal
with your rent enquiries to make sure you get a
consistent service every time
My ASB case was closed too early and I disagreed
with that decision
We are developing an appeals process for
customers who feel their case hasn’t been addressed and was closed too early. We
aim to launch this in the Autumn.
I did not feel that my ASB case was
investigated fully and I am not satisfied with
the outcome
We will be promoting use of the Community Trigger for these cases. This allows customers to apply for an independent
review of the way the case was handled.
I wasn’t sure what was going to happen after
the gas engineer visited
We now ask our engineers to check that you understand what they have done, and
what will happen next.
Caretaking and Cleaning Some customers were not happy with the level of service provided by the contractor we used to clean some of our low rise blocks.
You said the grass plots around Wade
were looking poor and worn
We have re-turfed the grassed areas around Wade
to make them neater and easier to keep tidy
Caretaking and Cleaning Some customers were not happy with the level of service provided by the contractor we used to clean some of our low rise blocks.
The cleaning products you use aren’t getting
the laminate floors clean enough
We have started using micro-fibre mops that are
better suited to these types of floors
Caretaking and Cleaning Some customers were not happy with the level of service provided by the contractor we used to clean some of our low rise blocks.
The lifts could be cleaner
We have concentrated efforts on cleaning the lifts and we have renewed the vinyl floors in the lifts to
make cleaning them easier
Caretaking and Cleaning Some customers were not happy with the level of service provided by the contractor we used to clean some of our low rise blocks.
Customers are putting most waste in the
general bins and are not using the
recycling as much
We have moved the recycling bins nearer to the
entrance to encourage people to use those bins
rather than put everything in the general waste
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