HUBzero talk - April 14, 2010

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J O H N D A V I D S M I T H

Coaching communities, their leaders and their sponsors

about technologies, politics and learning

Technology Stewardship: Listening, Interacting

and Leading

04.2010 Learning Alliances

L E A R N I N G A L L I A N C E S

• Help or coach?• Configure?• Select?

T E C H N O L O G Y S T E W A R D S H I P D E F I N E D

CommunityExperience

TechnologyExperience

Daily support

Select

Configure

Increasing the learning capability of a community…

HubZero

Y O U R G R A N D C H A L L E N G E

604.2010 Learning Alliances

Te c h S T E W A R D S H I P

L I S T E N I N G

L E A D E R S H I P

An example of stewardshipExample:Technology stewardshipat an annual meeting of

non-profit leaders

Technologystewardshipin practice

C H I E F C H A N G E A G E N T F A C E T

Community launch Tool choice, acquisition,

introduction, replacement and integration

Continual software maintenance

C H I E F E T H N O G R A P H E RF A C E T

Understanding community culture Patterns of participation and interaction Outsider and insider perspectives Tool use conventions, neglect, and mix Appetite for change Memory practices

Seeing the ordinary as strange

C H I E F B O T T L E W A S H E R F A C E T

Daily life Do myriad technology chores Support events, new people, tool integration Spread good practice Support skunk-works Mentoring other tech stewards

Importance of being involved

Key concept:Focus on your community’s

digital habitat

Y O U R C O M M U N I T Y ’ SD I G I T A L H A B I T A T

Includes many platforms Is more than the “official” habitat Is the totality of tools and how they’re used Is invisible without

using the tools as vantage point being aware of what a tool might hide

Won’t stop evolving as your community evolves as technology resources evolve

Key concept:technical AND social skills–

to increase learning capabilities

C O N T E X T

Learn at work “Update” a report? Practice working

and writing at adistance – for 5+ years

T H E L O G I C

Change and variance ofTechnologiesCommunities Interactions of the two

Observing our own communities and practices

I N P R A C T I C E

Done collectively? Part time? Insider vs. outsider? Your background

Technology? Facilitation? Science? Others?

Key concept:Learn by doing – as we go

H O W D O W E L E A R N ?

It’s not as easy as it sounds…

LISTENING

F O R W H A T ?

COMMUNITY – Who’s present? Influential? New? Absent?

DOMAIN – The main topic? The group identity? Known puzzles?

PRACTICE – Legitimate practice? What’s proof? How do people gather?

COMMUNITY

DOMAIN PRACTICE

Learningcapability

Applies to individual hubs and Hubzero?

W H E R E ?

Where are the listening posts?

Email lists, forums and chats Web analytics Twitter hashtags Google alerts Coffee — real or virtual

H O W W E L L ?

Listening and its absence Been listened to? Asked the right questions?

Evidence of listening Getting the meaning of it Note taking for later

Community needs with technology implications

L

… meetings

… relationships

… community cultivation

… access to expertise

… projects

… context

… individual participation

… content publishing

… open-ended conversation

Community activities

oriented to …

Digital Habitats, Chapter 6© 2009 Wenger, White, and Smith

Listening for orientations…

L

… meetings

… relationships

… community cultivation

… access to expertise

… projects

… context

… individual participation

… content publishing

… open-ended conversation

Community activities

oriented to …

Digital Habitats, Chapter 6© 2009 Wenger, White, and Smith

NW NP Leadership group

L

… meetings

… relationships

… community cultivation

… access to expertise

… projects

… context

… individual participation

… content publishing

… open-ended conversation

Community activities

oriented to …

Digital Habitats, Chapter 6© 2009 Wenger, White, and Smith

HUBzero orientations?

P O L A R I T I E S – M A P P I N G T H E H A B I T A T

Synchronous Asynchronous

Phone

Phone

Phone

Participation Reification

Individual Group

P O L A R I T I E S – M A P P I N G T H E H A B I T A T

Synchronous Asynchronous

Phone

Phone

Phone

Voice-mail

Recordings

Phone Bridge

Participation Reification

Individual Group

T E C H N O L O G Y L A N D S C A P E

Skype example

Polarities in 3 dimensions

Tool vs. platform

Tool affordance vs. social use

phone

alerts

transcripts

videoSkype?

Tech landscape, Chapter 4, p 60

chats

Recognizing & supportingtech stewardship work

T E C H S T E W A R D S H I P I S N E E D E D

Technical Social Interactions Many hubs and an emerging tech steward

community

“Community-sized” challenges:

Why call it leadership?

By identifying technologies that serve community needs we

enhance learning capabilities

A L E A R N I N G A G E N D A

Guiding platform evolution Hub platform races digital habitat Leveraging positive deviance A hub: a community service or a

community of practice?

A L E A R N I N G A G E N D A

Coordinating levels of stewardship Morphing a project into a community Limits of “eating own dog food” Understanding stewardship

Key concept:your learning agenda matters

37

C O N C L U S I O N

04.2010 Learning Alliances

Te c h S T E W A R D S H I P : s e r v i n g c o m m u n i t y i n q u i r y

L I S T E N I N G :u n d e r s t a n d i n g w h a t ’ s w o r k i n g

L E A D E R S H I P :f u r t h e r e n a b l i n g l e a r n i n g c a p a b i l i ti e s

O U R C O N V E R S A T I O N C O N T I N U E S

Today’s talk, coffee, lunchUpcoming HUB clinicsTechnologyForCommunities.comCPsquare.org/wiki Twibes, etc.Tech steward communities of

practice

Take notes!Save screen-shots!

COMPARE!

P H O T OC R E D I T S

http://www.flickr.com/photos/32099449@N00/424284363 doing dishes http://www.flickr.com/photos/tranchis/3708549622/ bullhorn love http://www.flickr.com/photos/slworking/539250589/sizes/o/in/photostream/ Kitchen renovation http://www.flickr.com/photos/8490322@N08/1510205578 Refrigerator contents http://www.flickr.com/photos/chaimzvi/12380818/sizes/l/ renovation remodel http://www.flickr.com/photos/8462762@N07/2314400543 listener http://www.flickr.com/photos/39388148@N04/4443414548 chemical plant http://www.flickr.com/photos/stephenliveshere/425100210/ green phone http://www.flickr.com/photos/williamhook/2431704208/ iPhone http://www.flickr.com/photos/49767059@N00/290427121 stethoscope http://www.flickr.com/photos/82312837@N00/1133303891 bw 50’s worker http://www.flickr.com/photos/thomashawk/200447754/sizes/m/ car hood ornament http://www.flickr.com/photos/82312837@N00/2183919173 boys on playground

4104.2010 Learning Alliances

J O H N D A V I D S M I T H

503. 963. 8229John.Smith@LearningAlliances.net

http://LearningAlliances.netSkype and Twitter: smithjd

L E A R N I N G A L L I A N C E S

Questions?Comments?