Transcript
How To Start Your Business In 90 MinutesBY: DR. Abdalla Ibrahim
MAY 2015
• Doing Things for Money (A.Ibrahim)
BUSINESS
Types of Business
BUSINESS
“IT IS ALWAYS GREENON THE OTHER SIDE OF THE FENCE “
• A state After starting business
STRUGGLE
• End result for unplanned business
FAILURE
HOW TO START MY BUSINESS
ON A QUALITY GROUND
APPROACH
Presentation on How to Starts
Mention Your Dream Business
Group Discussion on How to Start them
Organization
Service
Networking
Communication
AREA TO TOUCH
Documentation
Improvement
Safety
Business Quality Dimensions
Acceptable
Accessible
Appropriate
Client-Centered
Competency Continuous
EffectiveEfficient Safe
1. THE ORGANIZATION
ORGANIZATION COORDINATION
Assess client needs for a service
Provide service that meet client
needs
Confirm & minimize
duplication of services
Promote consistency of service
ORGANIZATION COORDINATION
• Have Strategic Plan
• Have Operational Plan
2. NETWORKING
NETWORK & COORDINATE WITH OTHERS
• Coordinate and complete your
services with other organizations.
• Keep Referral Network: Refer Client
to other service organization if you
do not provide it.
3. THE SERVICE
THE SERVICE
• Identify Scope of Services
• Identify Elements of Service
THE SERVICE CRITERIA
• Service consistent with available resources
• Flexible & Responsive Service
• Safe Services
4. COMMUNICATION
COMMUNICATION
• Communicate Services on regular bases
• Communicate updates
• Communicate using different tools
COMMUNICATION
• Culturally-appropriate
• Linguistically-appropriate
• Multi-language
5. THE DOCUMENTATION
• Strategic Plan
• Operational Plan
• Quality Improvement Plan
• Policy and Process
• Bylaw
• Job description and specifications
• Details for each process
• Training Plan
• Complain/Suggestion and responses
DOCUMENTATION BANK
7. QUALITY MONITORING AND IMPROVEMENT
PRIORITIES
Processes are selected in order of priority for monitoring and improvement. according to the following criteria:
• high risk
• high volume
• high cost
• problem prone
INDICATORS
Measures of Performance
• Process indicators: relate to the course of service delivery
• Outcome indicators: relate to results of service delivery,
including cost and client satisfaction
• Practice indicators: reflect professional standards, guidelines for
practice, and relative legislation
THE SERVICE
B. SERVICE ASSESSMENT AND PLANNING
GOAL
OBJECTIVE
INDICATO
R/Evidence
SUC
CESS
Whenever you identified a
NEED for A Service make it
a GOAL
SERVICE: EX. BANKING AND CATERING
• Service Assessment
• Service Planning
• Service Provision
• Service Evaluation
ASSESS SERVICE
• Process to Receive & Identify client need on
timely bases
PLAN SERVICE
• Define the pathway for each need
• Assess the expectations of the client
PLAN SERVICE
The Plan:
• Agreed up on with client
• Written & Documented
• Defines the expected outcomes
• Reflects the involvement of the team
PROVIDE SERVICE
On a timely bases
Meet the need and expectation
COMPREHENSIVE SERVICE
• Regularly discuss ongoing needs for new services
• Provide Services that complement each other.
• Process to assess the appropriateness of service
EVALUATE SERVICE
BEFORE I END MY PRESENTATION
ASK ME ANY QUESTION
DIVIDE YOURSELVES INTO GROUPS AND LETS START THE TEAMWORK
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