How to… Manage Learners The Protocol Way. Session Purpose By the end of the session you will be able to: State the Protocol Skills Leadership Definition.

How to…

Manage Learners The Protocol Way

Session Purpose

By the end of the session you will be able to:

• State the Protocol Skills Leadership Definition • Explain how to communicate with your

Learners The Protocol Way• Explain the importance of communicating in

The Protocol Way• Demonstrate how to manage your Learners

effectively The Protocol Way and the impact of using inappropriate communication styles

Doink!

“A Blinding

Flash of

Common Sense!”

Leadership Definition

Getting things done,

with & through others,

willingly & well

Great LeadershipGreat Leadership

Productivity (Well)•Success•Results•Performance

Satisfaction (Willingly)•Commitment•Feeling•Attitude

Great OutcomesGreat Outcomes

Leadership in Protocol

What is important is not what

happens when you are there ….

but what happens when you are

NOT there

Protocol Way of Working

Dominant

Submissive

Hostile

Warm

Protocol Way of Working

Q1 Tell & Do Q4 Challenge & Involve

Q2 Avoid & Abdicate Q3 Pacify & Socialise

Dominant

Submissive

Hostile

Warm

Protocol Way of Working

Q1 Tell & Doo Pressurises learnerso Doesn’t include anyone in decisionso Expects complianceo Low tolerance levelso Rarely praises learnerso Sole concern for results

Dominant

Submissive

Hostile

Warm

Protocol Way of Working

Q1 Tell & Doo Pressurises learnerso Doesn’t include anyone in decisionso Expects complianceo Low tolerance levelso Rarely praises learnerso Sole concern for results

Q2 Avoid & Abdicateo Keeps distant o Cites higher authority to get results / passes the bucko Postpones decisionso Provides little feedbacko Tries to maintain status quo

Dominant

Submissive

Hostile

Warm

Protocol Way of Working

Q1 Tell & Doo Pressurises learnerso Doesn’t include anyone in decisionso Expects complianceo Low tolerance levelso Rarely praises learnerso Sole concern for results

Q2 Avoid & Abdicateo Keeps distant o Cites higher authority to get results / passes the bucko Postpones decisionso Provides little feedbacko Tries to maintain status quo

Q3 Pacify & Socialiseo Seeks to be friendly for moraleo Believes happy people always do good worko Makes few demandso Lavishes praise o Will carry out social visitso Avoids negatives

Dominant

Submissive

Hostile

Warm

Protocol Way of Working

Q1 Tell & Doo Pressurises learnerso Doesn’t include anyone in decisionso Expects complianceo Low tolerance levelso Rarely praises learnerso Sole concern for results

Q4 Challenge & Involveo Focus on continuous improvemento Seeks learner/employer viewso Gives face to face feedbacko Treats people as individualso Open to ideas & disagreemento “Tough Love”

Q2 Avoid & Abdicateo Keeps distant o Blames things on the IVo Postpones decisionso Provides little feedbacko Tries to maintain status quo

Q3 Pacify & Socialiseo Seeks to be friendly for moraleo Makes few demands on learners o Lavishes praise o Will carry out social visitso Doesn’t get a lot done with the learner

Dominant

Submissive

Hostile

Warm

We must continually improve the way we lead our learners

You are critical to delivery & you are key leaders in this business

Protocol Way of Working

Consequences of Using the Different Styles:

Set the Scene!

Final Thoughts…

Q4 is Tough

If my Assessor/Tutor clarifies expectations, gives me the freedom to perform, coaches

me along the way

and holds me accountable for my results

– in other words exhibits Q4 behaviour –

I have nowhere to hide – that’s power!!!!

What do I need to do to become a Q4 Assessor

• Always agree “what a good job looks like” with your learners

• Set challenging goals with your learners

• Give regular praise & improvement feedback

• Involve learners in problem solving, decision making and planning

• Communicate, communicate, communicate.

• Be open to learner suggestions and ideas

• Be honest – do what you say you are going to do – don’t make false promises to your learners

• Make sure your knowledge is up to date

• Behave consistently with the Protocol standards – lead by example

• Demonstrate a “can do” attitude with your learners

• Don’t blame others – work with them to find solutions

What’s next?

Protocol Way Of Working Dominant

Submissive

Hostile

Warm

Session Purpose

By the end of the session you will be able to:

• State the Protocol Skills Leadership Definition • Explain how to communicate with your

Learners The Protocol Way• Explain the importance of communicating in

The Protocol Way• Demonstrate how to manage your Learners

effectively The Protocol Way and the impact of using inappropriate communication styles

Leadership Definition

Getting things done,

with & through others,

willingly & well

Positives & Improvements

How to…

Manage Learners The Protocol Way

LEARNER SCENARIO

• You have been on the programme for 2 months and feel that you are struggling with your qualification.

• Following on from your last visit you have been unable to complete the work that has been left with you (your assessor does not know this)

• You are thinking about stopping the whole qualification.

ASSESSOR SCENARIO

• You are visiting a learner who has been on the programme for 2 months

• To date they have a bad track record of completing work for their qualification.

• You will need to get this learner back on track to prevent them from becoming an early leaver.

Q1 – Q4 scenario cards

Q1

Q3 Q4

Q2