How to Gain Excellent Supervisory Skills

Supervisory Qualities and Organizational Behavior

Training conducted on Sat 11th May, 2013

Peak Performance The formula for Peak Performance

Performance = Potential - Interference

Peak PerformanceThe ingredients to overcome the

Interference :(1) Have a Goal(2) Be Focused on your goal.(3) Take Action to achieve your goal.(4) Be Persistence, despite several failures.

Personal Behavior Transformation

Attitude is the little thing that makes a lot of difference in life.

Thinking in an Positive Way, only increases your attitude, gives additional energy.

One who has the talent is not always the one who achieves, only those who have discipline to follow-through achieve.

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Personal Behavior Transformation

Love what you do,; you will produce good results.

Faith in Yourselves will push you to take action, even when there is repeated failure

Supervisory QualitiesDevelop Passion in the person for the work

he is doing you need not supervise him at all.

“Real measure of leadership quality is not what happens in your presence but what happens in your absence.”

Supervisory QualitiesEarn Respect :

You be on time,You do not talk unnecessarilyYou be regular to workYou show the enthusiasm and commitment.You do things which are respectable You be disciplined in your actions and words.

Supervisory Qualities

Accountable : You are responsible for the results, unless there was deliberate disobedience of your order or a sabotage from the workers.

Supervisory Qualities

Social Skill : Criticize privately, praise publically.

Supervisory QualitiesFairness. Many labour issues arise because

the workers do not feel they have been treated fairly and equally.

Expect good work from everyone.

Supervisory QualitiesAdaptable. Be ready to manage changes

efficiently; be willing to learn

Supervisory QualitiesBe Cool and Calm; maintain self-control;

don't lose temper. Do not shout; do not swear.

Supervisory Qualities

Be Approachable: Without shutting off feedback by scolding, judging, moralizing and give importance to their concern. Listen to workers, managers, customers.

Supervisory QualitiesKnow Their Jobs. Effective supervisors

possess thorough knowledge of the each worker’s job.

Make Things Happen. When others are intimidated or overwhelmed, jump in front and show “it can be done ”

Supervisory QualitiesCommitted and Responsible. Most

employees admire supervisors who are committed to the organization and management policies.

“Being a management rebel may give short-term popularity, but affect the long term effectiveness”

Supervisory QualitiesBe Innovative :Have courage to try new methods Help others to do in a new way

Be Proactive :Take initiative and make things happen..

Supervisory QualitiesGive clear Instructions and ensure it is

understood correctly.

Supervisory QualitiesBe a good trainerYou do not do the job; train others to learn

the job, instead.Cross train the people in different functions.

Supervisory QualitiesFour Causes of Poor Performance :1) Lack of Knowledge, skill and/or lack of

instructions.2) Lack of motivation3) Lack of assistance to solve problems 4) Lack of personal capability

Supervisory QualitiesSix Steps for Skill Training

Tell – what how, why and whenShow – Each step and verbalizeAsk- Any questions? Can you do it on your

own? Etc.Have them to do – Make them to verbalize

the process while doing.Observe – give feedbackCheck – Check output for correct

performance.

Supervisory QualitiesWhy there are “trouble makers”They are boredThey want attention, so challenge authorities.They have not learnt to respect the system/

organization.They are frustrated.

Supervisory QualitiesReprimanding the poor behavior :Every violation should be appropriately dealt

with.If not, it will lead to low morale, employee

turn over, low productivity.If there is a conflict, resolve it by attending to

it immediately and not to allow to grow and burst.

Supervisory QualitiesCorrective Options:1) Enquiring and making comments2) Verbal warning3) Written warning4) Suspension5) Dismissal

Supervisory QualitiesGive Feed back If a worker did not do the work properly :Call him and inform him your displeasure.Politely but firmly inform them of the

consequences of poor performances.

https://www.youtube.com/watch?NR=1&feature=endscreen&v=Dt-nMN4R_hk