Help desk bulletin board presentation updated 05 16-13

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TechHDTVTechnology Help Desk TV

Offices in Search Hall – 2nd FloorPhone – 215-951-4648Email – HelpDesk@PhilaU.eduSelf-Service – http://HelpDesk.PhilaU.edu

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1 Office of Information Resource Resident Consultants at work

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Access JourneyEd.com for deeply discounted software for Philadelphia University staff, faculty, and students. http://www.journeyed.com/

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Access JourneyEd.com for deeply discounted software for Philadelphia University staff, faculty, and students. http://www.journeyed.com/

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Access JourneyEd.com for deeply discounted software for Philadelphia University staff, faculty, and students. http://www.journeyed.com/

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Access JourneyEd.com for deeply discounted software for Philadelphia University staff, faculty, and students. http://www.journeyed.com/

Free Online Software Training

Provided by Atomic Learning1. Direct your browser to

http://www.atomiclearning.com2. Click on ‘MY PROFILE AND SETTINGS’3. Then login with your Philadelphia University

network username and password4. Select the application, version, platform5. View training tutorials

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Need to learn how to use a particular software package? Then direct your browser to atomiclearning.com and view thousands of training tutorials. http://www.atomiclearning.com

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S Need to learn how to use Adobe Connect?  View current Adobe Connect training videos at Adobe TVhttp://tv.adobe.com/show/learn-adobe-connect-8 /

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U Office of Information Resources Help Desk Staff at work

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Are you a Philadelphia University staff, faculty, or student member? If so, then you are eligible to receive an educational discount on all Apple products. http://store.apple.com/us_edu_32719

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Are you a Philadelphia University staff, faculty, or student member? If so, then you are eligible to receive an educational discount on all Lenovo products. http://www.lenovo.com/philau

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IA Deposit money to your Philadelphia University Campus Card for purchases on-campus. Your campus card can also be used at all Dining Services locations, most vending machines on campus, and in the Campus Store. http://campuscard.philau.edu

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? Access our online password reset page 24/7 to change your network password. Resetting your password fixes most log in issues. NOTE: your network, WebAdvisor, and email password are one in the same and needs to be changed ever 120 days. http://www.philau.edu/

At www.philau.eduClick on “Web Mail”

Click on “Password Reset”

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Office of Information Resource Switchboard Staff at work

HEY, W

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Access Philadelphia University’s online calendar for the latest events. http://www.philau.edu/calendar

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ALL? Need to find a faculty or staff members phone and email address? Need to call or email a an administrative office

building? Access Philadelphia University’s secure online directory. http://www.philau.edu/directory

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D http://www.philau.edu/commonthreadexpress

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http://philadelphia.bookrenterstore.com/

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SH Access at http://Philau.nextworth.com/

WEB

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Access WebAdvisor (https://wa.philau.edu) online to:

• Register for courses• Add/drop classes• Pay your tuition bill• View your transcript• Access your class schedule

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Access Blackboard (https://bb.philau.edu) online to:

• Interact with Classes• Join Discussions• Do homework

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Access the Office of Information Resources Website (https://www.philau.edu/oir)online to:

• Register Devices on the Network• Learn about various PhilaU technology Services• Access PhilaU Video Tutorials

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Access Lab Stats to find out if there are computers available in the Gutman Library http://labstats.philau.edu/mobile/Home.aspx

(**This is also available on mobile devices such as iPhone and iPad)

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DELL

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Are you a Philadelphia University staff, faculty, or student member? If so, then you are eligible to receive an educational discount on all Dell products. http://www.dell.com

FIND

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Access our help desk portal online to place a work order, view the status of existing work orders, and look up solutions to common issues in our knowledgebase. http://helpdesk.philau.edu/

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Virus on your laptop? Need assistance accessing the wireless network on campus? Are you a PhilaU student? If so, then visit our Student Laptop Clinic.

Need Technology Help?

Contact the Technology Help Desk 215-951-4648 HelpDesk@Philau.edu Top Floor, Search Hall http://helpdesk.philau.edu