Heart of healing korea hma 2010-ardy roberto - upload for delegates

MyHeartofHealing.info (c) Ardy Roberto 2008 - buy the Heart of Healing at OMF.com

Dr Edgardo Salud

The Leader as Healer

By Ardy Roberto

Author, The Heart of Healing

The 4 Heart Attitudes that every

―Leader as Healer‖ must have

- doctor, hospital administrator

- nurse

- assistant / caretaker

―Leadership is influence and

trust‖

…YOU are a leader

We trust you…

…with our lives.

We trust you to HELP heal us and our loved ones.

Most trusted authority figuresTop 4 (percentile of 65% or more)

1. nurses2. pharmacists3. Doctors4. Dentists

Most distrusted authority figures

….bottom 4 (less than 40% to 10% trust rating)

7. lawyers8. Advertising execs / HMO mgrs9. Politicians / insurance salesmen10. Used car salesmen

Source: Gallup Poll cited at HMA-09

Based on the book

The Heart of Healing- not a doctor but based on…

- personal experience dealing with

hospitals and doctors

- caregiver to my wife

- 9 yrs of research

Case Study: My wife. 1995 - 1999

Dec ‗99-May 2000

Crisis situation – Very ill, suspected to have bone cancer or leukemia

―Missed diagnosis‖

June 2000

―SLE‖Systemic Lupus:

Attacked multiple organs, espkidneys, nervous system, etcVery bad prognosis..

October

My ―Miracle‖:Patient

•Kidney damage reversed•No chemotherapy•No Dialysis•Minimal medication•Lupus quiet since 2000

2001 onwards

My ―Miracle‖ Patient

Living...second life

Dream trips

My ―Miracle‖

Patient @ Sea of

Galilee

Dream trips – Egypt/ Israel 2005

My ―Miracle‖ Patient @ Sea of Galilee

2006 onwards

My ―Miracle‖ Patient @ Sea of Galilee

Miracle:From bankrupt to giving back

July 2008 - 2009

Our family

How did ―exhibit A‖ go from....?

―Whatever it is you‘re doing, keep on doing it!‖

- Tingting‘s Doctor

Heart of Healing

Encouragement

Prayer

25Raising Funds by Producing, Organizing and Promoting Events (c) Ardy Roberto 2008MyHeartofHealing.info (c) Ardy Roberto 2008 - buy the Heart of Healing at OMF.com

Leaders

Help Heal With

Leaders

Help Heal With

1st Heart Attitude of leaders...

Leader as healer needs to be...

Dispenser of

Leader‘s should dispense hope

-Dr. Harold G. Wolf, MD, Harvard

―Hope,

faith and a purpose in life, is

medicinal.

This is not merely a statement of belief but a

conclusion proved by meticulously controlled

scientific experiment.‖

Why leader‘s should dispense hope

Leaders should dispense HOPE

Drugs are tested by

‗DOUBLE BLIND‘ METHOD

Pharmaceuticals today are tested by the

‗double blind‘ method, meaning the

administering doctors themselves do not

know which is the true drug and which is

the inert, ‗control‘ drug.

Leaders should dispense HOPE

They must be tested that way for one

simple reason:

the power of human hope

Help Heal With HOPE

Before double blind testing, virtually all,

new drugs showed

spectacular results,

regardless of their chemical content.

Help Heal With HOPE

Mystified researchers eventually found the

doctor‘s demeanor to be the key factor in the new drug‘s success:

By his smile, voice, and attitude, the doctor would unknowingly convey

confidence and hope, convincing patients of the probability of improvement.

PLACEBO PHENOMENON

Positive

Expectations

Positive

―Side Effects‖=

Help Heal With HOPE

―When the effects (of the placebo) are

negative, the substance or procedure that

triggers them is not called ‗placebo,‘ which

means ‗to please,‘ but ‗nocebo.‘ Nocebo is

Latin for ―I will harm.‖

-Bernie S. Siegel, MD, Love, Peace and Healing

NOCEBO PHENOMENON

Negative

Expectations

Negative

Side Effects=

Help Heal With HOPE

With both placebos and

nocebos, it is the

expectations aroused by

the substance or procedure

that are ultimately responsible

for the result.‖

-Dr. Bernie S. Siegel

A NOCEBO CASE STUDY

THE STORY OF

NICK – the

worrier

Nick got accidentally locked…

Since he was in a refrigerator-boxcar, Nick assumed that the temperature inside was a freezing 0°C. He started shivering and

thought to himself, “I'll freeze to death if I don’t get out of here.”

Nick wrote a message to his wife and family on a cardboard box:

―So cold,‖ ―body's getting numb. If I could

just go to sleep. These may be my last words.‖

A NOCEBO CASE STUDY

The strange thing was the boxcar‘s

refrigeration unit was broken and the

temperature inside was just around 16°C —

far from freezing.

But the autopsy on Nick‘s body showed that

he had frozen to death!

A NOCEBO CASE STUDY

Nick‘s thoughts froze

himself to death.

A NOCEBO CASE STUDY

NOCEBO PHENOMENON

Negative

Expectations

Negative

―Side Effects‖

PLACEBO PHENOMENON

Positive

Expectations

Positive

―Side Effects‖=

Case Study

Placebo heart surgeries anyone?

Help Heal With HOPE

Businessweek, reporting on the economics of

the billion-dollar heart surgery industry,

reported the same placebo effects on

those who had thought they had

undergone laser heart surgery to improve

their blood flow.

Help Heal With HOPE

A Harvard Medical School associate professor, Dr. Roger J. Lahan, reported that those who went through the real laser surgery and those who went through the ―sham

operation‖ got the same benefits: less pain and improved heart

function.

Help Heal With HOPE

So why not

make patients expect good

results from the treatment protocol,

medicines, or surgery that the doctor

recommends?

Problem

According to Andrew Weil,

Culture / Cycle of

•Negativity•Pessimism

•Fear

Are doctors HOPE weary?

Dr Weil says the medical

profession has a ―hope-weary‖

attitude towards patients

Simply put: Too many doctors are deeply pessimistic about the possibility of people

getting better, and they communicate their pessimism to patients and families.

Are doctors HOPE weary?

“Many of the patients who come to see me have been told by doctors, in one way

or another, that they will not get better, that they will have to learn to live

with their problems or expect to die from them, that medicine has nothing

more to offer them.”

Help Heal With HOPE

Some of the most common complaints that

Dr Weil hears sound like this:

―Doctors don‘t take time to listen to you or answer your questions.‖

Help Heal With HOPE

―All they do is give you drugs;

I don‘t want to take more drugs.‖

Help Heal With HOPE

―They said there was

nothing more they could

do for me.‖

Help Heal With HOPE

―They told me it would

only get worse.‖

Help Heal With HOPE

―They told me I would justhave to live with it.‖

Help Heal With HOPE

―They said I‘d be

dead in six months.‖

Are your doctors pessimists?

Dr Weil says he gets too many patients who

have come to him discouraged and

suffering not only physically, but also

emotionally from the negative,

pessimistic treatment methods of some

doctors.

Are your doctors pessimists?

One of Tingting‘s first doctors said:

―She is very sick…

She is not going to get better. She will be on medication for the rest of

her life!‖

Help Heal With HOPE

A very wise king named Solomon once said,

―Reckless words pierce like a

sword, but the tongue of the

wise brings healing.‖

Proverbs 12:18

1. According to a Johns Hopkins

presentation, which factor/s are MOST

highly correlated to overall patient

satisfaction?

A. Skill of the physician

B. Doctor/staff attitude

National Inpatient Correlations...

Top 10 MOST Highly Correlated to Overall Patient Satisfaction?

1. How well staff worked together to CARE for you2. Overall CHEERFULNESS of the hospital3. Staff sensitivity...4. Response to concerns/complaints made during stay5. Staff effort to include you in decisions about your

treatment

...#8. Degree to which staff addressed your emotional/spiritual needs.

National Inpatient Correlations...

Bottom factors... MOST Highly Correlated to

Overall Patient Satisfaction:

# 40. Skill of physician

(note: skill of nurses were ranked higher at #14)

*Source: 2002 National Inpatient Correlations

Case Study : Dr. HitnKill

Lance Armstrong,cancer survivor and seven-time Tour de France winner, was

diagnosed with brain cancer, testicular cancer and prostate cancer at 25, before biking his way to win the Tour de France six more times.

Are u giving hope or fear?

You will crawl out of here…I‘m going to

kill you. Every day, I‘m going to

kill you, and then I‘m going to bring you

back to life. We‘re going to hit you with

chemo, and then hit you again, and hit

you again. You‘re not going to be able to

-Lance Armstrong’s first doctor

It’s Not About the Bike: My Journey Back to Life, p 99.

Help Heal With HOPE

By the time the doctor was finished,

Armstrong was ―taken aback‖ and his mother was trembling.

Since Armstrong wasn‘t a sadist, he took his business elsewhere where the doctors

were more gentle, optimistic and hopeful, yet down to earth.

Help Heal With HOPE

Hope is the only antidote to fear.- Lance Armstrong

Dra Edna Lao on ―HOPEless‖ situations

I wish I could give more. But

given their situations, I‘m

careful not to give false hope.

Doctora, what is so false

about giving hope?

Recommended reading

Revolutionary

attitude of hope

Exemplified by Dr. Siegel

Help Heal With HOPE

I will always use all the

tools at my command

including

hope...because all

healing is scientific.-Dr. Bernie Siegel

Help Heal With HOPE

If I‘m accused of offering false

hope, my answer is that there is no

false hope — only false no hope —

because we don‘t know the future for an

individual.

-Dr. Bernie Siegel

Help Heal With HOPE

One of the most important gifts we

in the health profession can offer

our patients is hope, thereby

inspiring in the patient a deep

conviction that inner strength can

make a difference in the struggle

against pain and suffering.

- Dr Paul Brand, MD., author (Gift of Pain)

Help Heal With HOPE

Prevent doctor burnout

―He who refreshes others will

himself be refreshed.‖

Proverbs 11:25b

TALK about Healing

•When was the last time that you received a

“hopeful” word from a friend or stranger?

•When was the last time that you gave a “hopeful”

word to someone who needed it?

How did the two scenarios affect you or the

situation at hand?

TALK about Healing

•Think of three (3) practical

things you can do in order

to better communicate

hope to your patients.

Share your ideas to the

group.[Homework]

LeadersHelp Heal With

ENCOURAGEMENT

LeadersHelp Heal With

ENCOURAGEMENT

Leaders as Healers

Leader as healer needs to ..

Encourager =

One who inspires

COURAGE

Be an encourager by...

Creating an encouraging

environment of healing.

Help Heal With ENCOURAGEMENT

1. Place pictures or paintings in your

room that will either bring up happy

memories or encourage a smile..

1. What were they thinking?

Psychology Today: the

blood pressure and anxiety levels of

patients shot up when they looked at the paintings of Elizabethan Queeens displayed

in the waiting room of a Canadian hospital.

The effect on the patients was so

negative, ―the paintings of Elizabethan

Queens with stern expressions and creepy eyes had to be moved

elsewhere.‖

We‘re going to bring

you back to this.

2. Play ―happy‖ music.

3. Flowers, plants, trees

and fresh air. In 1984, the scientist Roger S.

Ulrich discovered that ―patients who looked out

over a cluster of trees instead of a brick wall had

shorter post-operative stays and took fewer painkillers.‖

Why not have a healing channel?

THE WATERS OF

LIFE:Regenerating and Relaxing

Music and scenes of quiet

lakes, waterfalls, brooks to

help bring you to a state of

relaxation.

What if there were a healing tv

channel in your hospital?

Programming that shows gardens

of the world. Kew and Victoria

Gardens,Niagara Falls, Boracay,

Bali, Amazon, Gold Coast...

What if you had a show or

regular fora in the auditorium of

your hospital of patients giving

testimonies of healing?

4. Healing Colors.

5. Healing Aroma.

Encourage healing with...

NTI- OXIDANTS

ILS (Olive or VCO)

RGANIC FOOD

ETOXIFYING WATERARK CHOCOLATE

Fruits that are fiber rich

Pineapples are relatively

inexpensive and have lots of

fiber to help cleanse your

colon.

Anti-oxidant rich foods

Go for the greener leafy vegetables. Malungay (moringa)

is called the ―miracle tree‖ by the Department of Agriculture in

Hawaii because of its healing and high nutritional properties.

Tingting also loves clear

shiitake mushroom soup

served with chopped

onions and garlic. Shiitake

mushroom has also proven

to be an immunity booster.

University of Purdue researchers recently

concluded that a compound in green tea

inhibits the growth of cancer cells.‖

Fish oil is good for the

heart, inflammation,

preventing cancer of the

breast, colon, prostate and

is great for keeping healthy

Extra virgin olive oil is

one of the

―secrets‖ to the

Mediterranean diet.

Virgin Coconut Oil (VCO)

According to research, the lauric

acid in VCO is the ―substance

that keeps infants from getting

viral or bacterial…infections.

Dr. ConradoFrancisco Dayrit, has

written a book, The Truth about

Coconut Oil: The Drugstore in a

Bottle, endorsinged the healing

properties of virgin coconut oil.

A noted pharmacologist and

cardiologist-internist, Dr. Dayrit,

was the first to conduct a clinical

study in 1999 ―that confirmed

anecdotal reports on coconut oil

exhibiting anti-HIV effects.‖

0rganic.

Eat foods that

are free from

hormones and

pesticides.

Drink healthy and detox (no to coke!).

Our bodies were not made to drink sugar-

loaded juices and colas. Studies show that

drinking sugary fizzy drinks promotes ―fog

brain‖ or fuzzy, unclear thinking because of

sugar rushes where your blood sugar levels

swing from high to low.

Our bodies were not made to drink sugar-

loaded juices and colas. Studies show that

drinking sugary fizzy drinks promotes ―fog

brain‖ or fuzzy, unclear thinking because of

sugar rushes where your blood sugar levels

swing from high to low.

Drink healthy and detox.

FRESH BUKO

(COCONUT) JUICE. Do

your kidneys a favor. Buko

juice (no sugar please)

helps the kidneys filter

our blood.

Dark Chocolate

Dark choco has substances known as flavonoids It

appears that flavonoids havepowerful antioxidant effects. And release endorphins. Happy

hormones!

Over the past decade, 8 medical

directors of hospitals in Metro

Manila have been among the members of

the medical profession stricken with

cancer.‖

―dietary habits and

environmental influences‖ are the

chief determinants of cancer and

―not genetic factors.‖

…doctors have begun to concede that

Laughter — a natural painkiller.

Norman Cousins, the

famous author and editor

of New York‘s Saturday

Review magazine, helped

fight depression and pain

by watching Charlie

Chaplin movies in his

hospital room.

While doing this, he made the

―joyous discovery that ten

minutes of genuine belly

laughter would give me at

least two hours of pain-free

sleep.‖

Help Heal with an ENCOURAGING...

The J&J Case

Underweight, prematurely born babies gain

weight faster when they are caressed by nurses.

Today, there are nurses and volunteers whose jobs are to do nothing but caress and

stroke these babies at given hours.

The J&J Case

Researchers have discovered that

withholding tender loving caresses results in further weight loss and could

even lead to the death of premature babies!-Daniela Lamas,

“Human touch has many health benefits, especially for children,” Knight Ridder Newspapers. Sunday, February 29, 2004,

Encourage healing with massages

“Studies have shown that light, gentle massage can help reduce nausea, pain,diarrhea and other side effects of cancer treatments,” says Cynthia Raman, RMT, NCTMB, a Houston massage therapist.

“We also know that it stimulates the immune system, the gastrointestinal

tract and improves circulation.”

At the M.D. Anderson

Cancer Center in

Houston, Cynthia

Raman provides free

10-minute chair

massages to both

cancer patients and

their caretakers

Help Heal With HUGS

Dr. Hunter ―Patch‖ Adams –the hugging doctor - with my wife, Tingting

February 2003 UNILAB Conference at the Manila Pavilion Hotel, Manila, Philippines

Help Heal With HUGS

You treat a disease,

you win or you lose.

You treat a person,

I‘ll guarantee you‘ll win.

- Patch Adams, MD

What if...

...Hospitals and doctors took

the lead in ―briefing‖ patients and caretakers about

these environmental factors

that could encourage healing?

{TALK about Healing}

Which of the “healing environment”

ideas presented are you already

applying or thinking of applying?

Discuss with your partner or group.

TALK about Healing {homework}

What are the reasons why your hospital

cannot apply these ideas and what

are the solutions to overcome these

problems?

Healing ACTReview your notes.

What will you start –

• Applying

• Changing

• Teaching

Heart of

Healing

Encouragement

Prayer

The Leader as healer

knows that

LOVE heals

The Leader as healer

cares for his ―customers‖

He loves his calling

Case study: Dr Bell

One doctor that Tingting

and I consulted had bells

and buzzers to dismiss

patients and usher in the

next. It was the last fast-

food type clinic that we

visited.

Help Heal With CARE

HMA-09Patient Safety Report

In USA alone, almost 100,000 accidentally die due to mistakes at hospitals.

In Florida, a journalist died of an accidental chemotherapy overdose…

In Boston, law suit over wrong leg amputated.

Help Heal With CARE

Other headlines…

•Surgeon Removes Kidney Instead of Gallbladder•Girl Dies After Receiving Wrong Heart, Lungs•Surgeons Leave 13-Inch Retractor in Patient

Help Heal With CARE

Medical mistake on Baby Yok Shan in a hospital in Malaysia that cost the baby’s left arm last Sept 1, 2007.

Hospital offered compensation…

http://yokshan.blogspot.com

Help Heal With LOVING CARE

Or…why not treat each

person as if they were

family?

Would mistakes radically

Key to healing – caring doctors

My ―Miracle‖ Patient

Help Heal With LOVE

We could be foolish to underestimate

the healing power of human

connectedness, fueled by the energy

of love. After all, the power of

love is itself a miracle.

– Dr. L. Robert Keck

Help Heal With LOVE

From a birthday card that was given to me by

Tingting three months before her worst flare-up and

her subsequent healing miracle.

She later told me that it took her about 30 minutes to

write this short letter because her hands were always

so stiff and swollen from the lupus.

Help Heal With LOVE

I‘m not giving

up on you,

Swato!

Help Heal With LOVE

But I do know this: love can be an

incredible powerful healing

force and its scope, its capabilities,

and its mystery far exceeds what our

left-brain can comprehend.

– Dr. L. Robert Keck

Help Heal With LOVE

... LOVE NEVER FAILS.‖- St. Paul (1 Corinthians 13:8)

Help Heal With LOVE

―And now these three remain: faith, hope

and love. But the greatest of these is

love.‖St. Paul

(1 Corinthians 13:13)

The Leader as Healer acknowledges the power of

PRAYER

Help Heal With PRAYER

Our prayers may be awkward. Our

attempts may be feeble. But since

the power of prayer is in the

one who hears it and not the

one who says it, our prayers do

make a difference.

-Max Lucado

LIFE VERSE:

―Heal me, O Lord,

and I will be healed;

save me and I shall be saved,

for you are the one I praise.‖

Jeremiah 17:14

According to an article titled God Power:

This just in – religion and spirituality work

by John McManamy:

There are about 1,200 studies on

―the healing power of faith and

the health effects of spirituality.‖

He cites the work of Dr Harold Koenig,

founder of the Center for the Study of

Religion/Spirituality at Duke University.

These studies where Dr Koenig was

personally involved include the following

cases.

A 1998 study of nearly 4,000 people aged 65

years and older which found the risk of

diastolic hypertension 40 percent lower

among people who attended religious services

at least once a week and prayed or studied the

Bible at least daily.

Lowered Risk of Hypertension

A 1997 study of more than 1,700 older adults from

North Carolina which found that persons who

attended church at least once a week were only

half as likely as non-attenders to have elevated

levels of interleukin-6, an immune system protein

involved in a wide variety of age-related diseases.

Lowered Risk of

Age-related Diseases

A 1998 study of 87 depressed older adults

which found those who recovered from

depression the fastest corresponded to

the extent of their religious belief.

Faster Recovery from Depression

Rheumatoid Arthritis patients

relieved of pain and swelling

after prayer sessions

This study was conducted by Dr. Dale Matthews, associate professor of medicine, Georgetown

University School of Medicine, Washington, D.C. The study abided by the

standards and protocol established by the American College of Rheumatology.

Reduced Hospital DaysA study of 542 patients aged 60 or older

admitted to Duke University Medical Center

which found those who attended religious

services weekly or more reduced hospital

stays by more than half.

Reduced Hospital Days

People with no religious affiliation spent an

average of 25 days in the hospital compared to

11 days for patients affiliated with some

religious denomination. Patients who attended

religious services weekly or more also were 43

percent less likely to have been hospitalized

in the previous year.

Higher Success Rate in SurgeryA 1995 study of 232 patients at Dartmouth

Medical School which found that elderly heart

patients were 14 times less likely to die

following surgery if they found strength and

comfort in their religious faith and remained

socially involved.

Spirituality and Healing in

Medicine seminar at Harvard

University confirms that

―prayer... could have astounding

therapeutic effects.‖

Dr Herbert Benson, a Harvard Medical

School cardiologist and founder of the Mind-

Body Institute at Beth Israel Deaconess Hospital,

was, in his own words, ―not a religious

person.‖

But study after study showed him

that prayer is good for his patients.

I used to be skeptical about these stories

and testimonies of healing by prayer — even after I

became a Christian. Some of these stories were just

too, well, ―miraculous.‖

And then I became a participant and

witness myself... I saw my wife

healed.

The results of H.E.L.P...

July 2000 Here‘s my wife, skin and bones jutting out from her body. Still weak from the six month ordeal with systemic lupus, she‘s smiling because she was now hopeful that she would eventually recover. The picture was taken with our goddaughter, Chava, the day after being discharged from the hospital

October 8, 2000. 3 months later after doctors and friends thought that my sweet wife was going to die, here she is celebrating her birthday! She continues to see her doctors for check-ups, and her doctors continue to express amazement and joy at her “miraculous” recovery.

Traveling resumed within 7 mos

You certainly were

helped by a few

miracles from above.

Miraculous.

My miracle patient

I now realize that life is so temporary.

...that I should spend my time with the

people I love and that matter in my life.

I‘ve learned to appreciate even more my

family... that what matters most is

not success or money, but

family, love, God...-Tingting

Life is short.

We need to learn

to count our days.

-Tingting

“God has a purpose behind

every problem. …He uses

circumstances to

develop our character.” - Rick Warren, The Purpose Driven Life

The heart of healing

―Teach us to number our days aright,

that we may gain a heart of wisdom.‖

The Psalmist (Psalm 90:12)

15, August 2010

Email from Dr Elmo Lago

―from The Mind of Healing to the Heart of

Healing‖

As I gathered my Interns for their weekly

teaching rounds, I hesitated for a moment as

to what to teach them that afternoon. For

earlier I had a sad encounter with a Resident

who commented on one of my patients with

Leukemia. I asked him how the patient was

and he flatly answered, "nothing we can

do, SHE WILL DIE SOON".

Although I felt sad for the patient, I felt

sadder for the Resident Physician.

I wondered ... how could someone just lose

hope for a patient?

Facing my interns, I told them about this

incident. I began to tell them that although

doctors think they can do it all, they really

can't. I told them that not all healing is in the

textbooks.

The diagnosis and the treatment--these may

be very important to patient care but the

greatest part of healing I believe, is the

patient having the hope to live, the hope for

healing… Like when:

-The patient is encouraged to move on

despite the odds.

- Encouraged to eat even when it is difficult

to do so. - The patient being loved during the

ordeal and even when everything is going

really bad, that there are people praying for

them to get through that ordeal.

That afternoon, we did not study anything about the presentation of diseases, the diagnosis of diseases nor the management of diseases.

We studied how to HELP our patients. We thought of ways to give Hope, to Encourage, to Love and to Pray.

As an ending exercise, I asked them to draw (using crayons and a bond paper) something they think would encourage our patient (Her name is Lala), something that would give her hope. They did!

The next day, I eagerly gave their drawings to Lala. She had this wide smile when she received it. Still in pain because of her Leukemia, she still managed to say a soft "Thank you".

The following day, when I made my rounds, the pictures were on the wall and she was seated when she greeted me. She was discharged 2 days later, (NOTE: SHE DIDN'T PASS ON!)

2 weeks later, she sent me a card for that gesture of hope. Her fight against her cancer is still not over but with her renewed hope and strength, and with God's favor, I know she will be alright.

From that time, every group of interns that rotated under me, I lectured on The Heart of Healing hoping to inspire them to continue giving HELP to patients under their care.

Two others patients have benefited from HELP

Benjamin with Laryngeal Cancer (underwent

Laryngectomy)

and Nanay with Aplastic Anemia.

- Dr Elmo Lago, Lourdes Hospital

PS: The Heart of Healing was inspired by the book "the Heart of Healing" by Ardy Roberto. Our HELP program was also Inspired by Ardy Roberto

DR ELMO LAGO’S HEART OF HEALING PROGRAM REAPS BENEFITS

Heart of Healing

Encouragement

Prayer

Ardy, Tingting & Joshua...

“I attended your special session…It really inspired me a lot and I would like to thank you for sharing that miraculous experience to us. I became more gentle and caring to my patients .It even helped me to strengthen my faith to the One up there.” –Michaela Cruz, St Mary’s Hospital, Thailand

“I was so blessed in reading your book that I have personally (applied) your principles (HELP) in dealing with my patients.”- Dr. Elmo Lago, Lourdes Hospital, Manila

“I was really inspired by your presentation in Vietnam. Now, in my practice I apply your HELP theory… in a cancer center treating children with cancer.”- Dr. Edi SetiawanTehuteru, Indonesia

“A wonderful presentation!”- HongKong delegates at HMA 2010

Heart of healing korea hma 2010-ardy roberto - upload for delegates

national inpatient

dr elmo lago

encouragement

prayer lowered

nocebo case

doctors hope

bernie siegel

miracle patient

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