Harnessing the Power of Web 2.0 Technologies for Improved Public Services Meredith Farkas September 10, 2007.

Harnessing the Power of Web 2.0 Technologies for Improved Public

ServicesMeredith Farkas

September 10, 2007

Blogs

Wikis

RSS

Facebook

IM

Why won’t it work?

•No pressing need for it

•No staff support

•No plans for maintaining it

BlogsWikis

RSS

Facebook

IM

Public Services Web 2.0 Toolbox

How do you share info related to

public services?

Reference blog

Reference wiki

Outward-facing Web 2.0 tools

Suggestion blog

RSS feed new books by subject

Wiki subject guide

MySpace

MySpace

Screencasts for instruction

Strategies for Implementing

Social Software

Avoid technolust

Will it improve library services? Will patrons use

it?

Involve staff at all levels in planning

Start small and keep it simple

Consider maintenance and

sustainability

Must integrate into staff workflow

Training for staff and patrons

In marketing focus on the functionality

Questions? Just Ask!

mgfarkas@gmail.comAIM: librarianmer