Habilitar y conectar : Desarrollando y potenciando una Cultura social.
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© 2012 IBM Corporation
Habilitar y Conectar: Desarrollando y Potenciando una Cultura Social
© 2012 IBM Corporation 2
Compañías no hacen negocios con compañías. Personas hacen negocio con personas.
Las personas son lo central en su negocio
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“Social Business” = La evolución del Negocio
Alistair Rennie, General Manager IBM Collaboration Solutions, auf der Lotusphere 2011
© 2012 IBM Corporation 4
Las personas son sociales por naturalezaLas personas compartirán sus ideas y encontrarán a otras si se les dá la oportunidad
© 2012 IBM Corporation 5
Lo social promueve la innovaciónLa creatividad es el motor de la innovación y propera en entornos sociales.
© 2012 IBM Corporation 6
CEO's nombraron la “creatividad” como una cualidad importante de liderazgo
“...para los próximos 5 años” como lo indica el estudio de 2010 a 1500 CEOs por el IBM Institute for Business Value.
© 2012 IBM Corporation 7
¡¡ Promueva lo Social y deje que cumpla su trabajo !!
● A culture that motivates people to reach, engage, discover and act.
Una cultura que motiva a su gente a encontrar, conectar, descubrir y actuar
© 2012 IBM Corporation 8
Promueva y conecte a sus empleadosLa necesidad de expresarse, compartir sus ideas y ejercitar su sentido de pertenencia.
© 2012 IBM Corporation 9
Enable IBM Connections
A multifaceted environment to manage people networks, knowledge, ideas, plans and goals.
© 2012 IBM Corporation 10
Connect IBM Sametime
The means to know where others are, what they're doing and the power to reach out to them in real time.
© 2012 IBM Corporation 11
Let social communications roll... Use cases
© 2012 IBM Corporation 12
Las personas necesitan tener una identidadPerfil Empresarial en la Intranet y Presencia para Contactarse
La oportunidad de contarle al mundo quién y dónde estoy, qué conocimiento tengo, qué pienso, en qué estoy trabajando y con quién me relaciono.
© 2012 IBM Corporation 13
Quién soy, qué me gusta, qué estoy haciendo ahora, qué tenemos en común, quién está en mi red y como contactarlos.
Sobre mi persona
Buscar por nombre, experiencia o palabra clave.
© 2012 IBM Corporation 14
Sobre mi personaPodría estar involucrado en los mismos proyectos, comunidades y discusiones en los que tu participas
Sepa que tenemos en común
© 2012 IBM Corporation 15
Podría tener conocimiento útil para tu desarrollo de proyectos
Sobre mi persona
Accesa a mis publicaciones recientes en Comunidades, Archivos, Blogs, Bookmarks, Foros y Actividades
© 2012 IBM Corporation 16
I may not be actively posting about what I know but you can always get to what I may have published in the past.
Sobre mi persona
Revisa mi experiencia, calificaciones y proyectos anteriores.
© 2012 IBM Corporation 17
Once you have an idea about who I am and what I know you may want to see where I stand in relation to you.
Sobre mi persona
Dónde estoy en la organización, con quien me relaciono y cómo nos relacionamos
© 2012 IBM Corporation 18
If after learning so much about me you decide I'm the person you're looking for then it's time to find out whether you can reach me.
Sobre mi persona
Sepa si estoy disponible para chat, hablar, agendar o unirme a conversaciones o video llamadas.
© 2012 IBM Corporation 19
Availability works both ways: since you can see me you can bet I can see you.
Sobre mi persona
Decide si quieres estar disponible.
© 2012 IBM Corporation 20
You may not need to reach me but I may know who you need to reach out to.
Sobre mi persona
Úsame para llegar a personas en mi red de contacto/trabajo.
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Portal / Web Content Mgt / Connections
Calendar of Laboratory
Events
Calendar of Laboratory
Events
Training CoursesTraining Courses
News around the Lab(content source is
Connections)
News around the Lab(content source is
Connections)
Common Header
Common Header
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Research Division Homepage
The content on all Division pages is WCM generated
The content on all Division pages is WCM generated
Division-specific Events
Division-specific Events
Access to collaborative
content
Access to collaborative
content
23©2011 IBM Corporation
Staff ProfileStaff Profile
24©2011 IBM Corporation
Banner Navigation is served from
Portal, including WCM content for
Alerts, Threat level
Banner Navigation is served from
Portal, including WCM content for
Alerts, Threat level
Displays information about current Activites.
Displays information about current Activites.
Boxes are user-customizable. All retrieve content directly from the
relevant application.
Boxes are user-customizable. All retrieve content directly from the
relevant application.
© 2012 IBM Corporation 25
Las personas pertenecen a grupos, comunidades. Por afinidad o necesidad
Connections communities with Sametime presence and Sametime Advanced features.
Un lugar de reunión para compartir conocimientos, ideas e intereses, un campo de acción para las comunicaciones sociales; un contexto común para trabajar juntos e innovar.
© 2012 IBM Corporation 26
¡¡ Es sobre Nosotros !!Our common projects, ideas, tasks, discussions, and goals along with the means to bring us all together in real time when needed.
Ver la lista de la comunidad para saber quién es miembro y con qué perfil.
© 2012 IBM Corporation 27
¡¡ Es sobre Nosotros !!Use the community context to get to know those of us you haven't met yet.
Abre la tarjeta de negocios de los miembros de la comunidad para saber mas sobre ellos.
© 2012 IBM Corporation 28
¡¡ Es sobre Nosotros !!Leverage their availability status to get to them in real time.
Puedo definir si eres la persona con la que necesito trabajar basado en tu identidad, con quien te relacionas, o qué has publicado/compartido.
© 2012 IBM Corporation 29
¡¡ Es sobre Nosotros !!Leverage their availability status to get to them in real time.
Contacta a los miembros de la comunidad directamente desde sus tarjetas de presentación.
© 2011 IBM Corporation 30
● Access all of your Connections data from mobile browsers or free native apps
● New Capabilities
Media Gallery – upload photos/videos from your phone
Access Ideation Blogs
Hyperlinks in Status Updates
Improved Home screen navigation style
Saved login information in native app
Device wiping & VPN capability● Download native app from major app stores: iTunes,
Android Market, Blackberry App Worlds
Social EverywhereNew Mobile Apps to Access Data Anywhere / Anytime
© 2011 IBM Corporation 31
Apple iPod Touch / iPhone Devices
© 2011 IBM Corporation 32
Google Android Devices
© 2011 IBM Corporation 33
RIM BlackBerry Devices
ShippedQ3 2011
© 2012 IBM Corporation 34
It's about usNot everyone lives in the browser. Those of us who live in Sametime also have access to communities and more.
Access your Connections communities directly from Sametime Connect.
© 2012 IBM Corporation 35
It's about usGo deep into the tree and get a glimpse of the makeup of entire divisions, departments, etc.; all from Sametime Connect
Locate people based on their standing in the organization's hierarchy.
© 2012 IBM Corporation 36
It's about usNeed to ping all of us at once? Sametime Connect has a plug-in for that.
Send announcements, questions, alerts and polls to all community members at the same time in real time.
© 2012 IBM Corporation 37
It's about usGet our collective input in real time and store it for future reference.
Capture knowledge and insight just by keeping the conversation alive.
© 2012 IBM Corporation 38
People need to find peopleConnections applications with Sametime Advanced presence and real-time connectivity.
An engine that helps me find the right people for the task at hand.
© 2012 IBM Corporation 39
It's about youYou have the expertise, the insight or the authority to help me make something happen and I'm going to find you.
I can determine you're the person I need to work with based on your identity, who you hang out with and what you've published.
© 2012 IBM Corporation 40
It's about youConnections lets me find you from different contexts and ping you through a single vehicle.
Your business card is everywhere and it tells me whether you're available.
© 2012 IBM Corporation 41
It's about youSametime let's me find you based on where you are and what you're doing at this very moment.
I can look you up in the organizational hierarchy and decide whether to ping you based on your availability status.
© 2012 IBM Corporation 42
It's about youSametime gives me access to broadcast channels to let you know I need help.
I can find you via announcements, broadcast chats, using Skill Tap and even launching a poll asking for answers.
© 2012 IBM Corporation 43
It's about youI know where you've been... and I can get to you from there.
Find the person you need based on their participation in persistent chat forums.
© 2012 IBM Corporation 44
¡¡ Es cómo llegar a ti, cómo contactarte !!Accesando en tiempo real a los canales mas robutos en el mercado.
Desde la tarjeta de negocios a una sesión de chat, voice chat o llamada telefónica usando el soft phone.
© 2012 IBM Corporation 45
Las personas necesitan comunicarse
Los canales que me permitan ubicar a la persona, no el dispositivo ni el lugar, cuando lo necesite.
© 2012 IBM Corporation 46
¡¡ Es cómo llegar a ti, cómo contactarte !!Canales de comunicación en tiempo real a través de una variedad de dispositivos.
Llegar a la persona no es un problema. Ruteo automático de la llamada al/los dispositivos mas apropiados basado en su presencia y estado actual.
© 2012 IBM Corporation 47
¡¡ Es cómo llegar a ti, cómo contactarte !!Video de clase Enterprise e integración con sistemas de terceros.
Cuando la voz no es suficiente, podemos abrir una video llamada.
© 2012 IBM Corporation 48
¡¡ Qué podemos hacer !!Ubicarte en tiempo real a través del canal mas apropiado para la situación en marcha.
Escalar a un chat grupal
© 2012 IBM Corporation 49
¡¡ Qué podemos hacer !!Ubicarte en tiempo real a través del canal mas apropiado para la situación en marcha.
Guardar la transcripción de los chats
© 2012 IBM Corporation 50
¡¡ Qué podemos hacer !!Ubicarte en tiempo real a través del canal mas apropiado para la situación en marcha.
Usar voice chat para llamadas VoIP o establecer llamadas telefónicas tradicionales.
© 2012 IBM Corporation 51
¡¡ Qué podemos hacer !!Ubicarte en tiempo real a través del canal mas apropiado para la situación en marcha.
Ir de chat con voz a video o unirse a una sesión de telepresencia en un sistema de video empresarial de terceros.
© 2012 IBM Corporation 52
¡¡ Qué podemos hacer !!Ubicarte en tiempo real a través del canal mas apropiado para la situación en marcha.
Configure sus opciones de llamada y administre su address book.
© 2012 IBM Corporation 53
¡¡ Qué podemos hacer !!Ubicarte en tiempo real a través del canal mas apropiado para la situación en marcha.
Escale hacia salas de reunión instantánea (y persistente) con soporte de audio y video.
© 2012 IBM Corporation 54
¡¡ Qué podemos hacer !!Ubicarte en tiempo real a través del canal mas apropiado para la situación en marcha.
Añade personas a tu lista de contacto para futuras referencias.
© 2012 IBM Corporation 55
¡¡ Qué podemos hacer !!The Connections plug-in for Sametime takes Connections beyond the Web browser.
Añadir la transcripción del chat a una Actividad
© 2012 IBM Corporation 56
¡¡ Qué podemos hacer !!The Connections plug-in for Sametime takes Connections beyond the Web browser.
Encontrar Actividades relacionadas
© 2012 IBM Corporation 57
¡¡ Qué podemos hacer !!The Connections plug-in for Sametime takes Connections beyond the Web browser.
Añadir esta conversación a un Foro o Comunidad
© 2012 IBM Corporation 58
¡¡ Qué podemos hacer !!Ubicarte en tiempo real a través del canal mas apropiado para la situación en marcha.
Comparte tu pantalla completa, o una porción de ella, o una aplicación abierta con tus contactos de chat.
© 2012 IBM Corporation 59
What Sametime Connect can doThe Connections plug-in for Sametime takes Connections beyond the Web browser.
I can get to you on Connections from the Sametime business card.
© 2012 IBM Corporation 60
¡¡ Qué podemos hacer !!Saber de ti, tu red, tu conocimiento y experiencia desde tu tarjeta de visita
Acceso 360° al Perfil digital de mis contactos de chat
© 2012 IBM Corporation 61
People need to work together Connections communities and Sametime meetings.
The context to exercise people networks to produce tangible business value.
© 2012 IBM Corporation 62
¡¡ Hagamos el trabajo en colaboración !!¡¡ Conectémonos !! Primero chat, luego escuchar y ver a los demas – como lo hacemos los humanos.
Desde la sesión de chat, abrir una sala de reuniones con audio y video, presencia y soporte de contenido o documentos.
© 2012 IBM Corporation 63
It's about getting the job doneLet's connect! We can chat first and then hear and see each other—like humans do.
© 2012 IBM Corporation 64
It's about getting the job doneLet's connect! We can chat first and then hear and see each other—like humans do.
Launching the meeting room from Sametime Connect gives us access to additional features such as the ability to take control of each other's workstations.
© 2012 IBM Corporation 65
People are doing it today... References
© 2012 IBM Corporation 66
Communicating and sharing knowledge Berlitz Corporation
IBM Connections enables Berlitz employees to find colleagues based on need, expertise, background and skills for answers to questions, consultation and project staffing.
IBM Sametime allows users to connect and interact with each other in real time infusing Berlitz with fluid communication and collaboration channels across the corporation.
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“eBerlitz” Community in which they develop on-line teaching materials
© 2012 IBM Corporation 68
Extending expertise beyond your own walls to save lives
Children's Hospital Boston
IBM Connections enables clinicians to grow their skills in a social environment with complementary expert and peer contextual commentary, on-boarding support, profile management and search capabilities.
IBM Sametime connects clinicians with colleagues and mentors reducing information bottlenecks and maximizing access to the most relevant information in real time.
© 2012 IBM Corporation 69
Enabled and connected to serve Chinese Deaf Association, R.O.C.
IBM Connections enables deaf and hearing-impaired clients of the Chinese Deaf Association to share information in video format with sign-language interpreters and each other.
IBM Sametime connects Chinese Deaf Association clients with sign language interpreters through video chat to help them communicate with hearing people in real time.
© 2012 IBM Corporation 70
Building people networks United Nations Peacekeeping Operations
IBM Connections enables United Nations users to easily connect with other users, other agencies, non-government agencies (NGOs) and host-nation personnel.
IBM Sametime connects United Nations users through unified, real-time communication and collaboration services from enterprise instant messaging and online meetings to telephony and video conferencing.
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© 2012 IBM Corporation 73
What's next? The Connections-Sametime integration roadmap.
● Sametime Proxy support for Connections 3.0.1.1
● Sametime A/V Widget for Connections 3.0.1.1
1Q 2012 ● Sametime Proxy support for Connections 4.0
3Q 2012● Sametime Meetings
support for Connections Files
4Q 2012
● Closer integration between Connections communities, Sametime Advanced and Sametime meetings
● Richer Sametime presence into Connections profiles and the business card
● Improved search on connections profiles from the Sametime Connect client
2013 and Beyond
The information contained in this presentation is made available under the rules outlined in the non-disclosure agreement currently in place between your company or institution and IBM. All information related to new products, product releases and capabilities is intended to outline our general product direction and it should not be relied on in making a purchasing decision. All information on new features and products is for informational purposes only and may not be incorporated into any contract. All information on new features and products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products and the capabilities included in them remains at our sole discretion.
© 2012 IBM Corporation 74
For more information on how to get all this done...
● The IBM Connections Wiki‒ The Connections plug-in for Sametime‒ Integrating Connections communities and Sametime Advanced‒ Surfacing Sametime presence as a custom attribute on Connections Profiles
● The IBM Sametime Wiki‒ Integrating the Connections business card‒ Enabling click-to-call from the Sametime Web client and the Web meetings client‒ Integrating Connections and Sametime Advanced
© 2012 IBM Corporation 75
We can help youStart by enabling and connecting your people; let creativity flourish and get on your way to becoming a Social Business.
ibm.com/social
© 2012 IBM Corporation
Thank you!
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