Global leadership

GLOBAL LEADERSHIP

Agustín Gracia - Colón, M.S.Trainer / Linguist

Augie@AgustinGracia.comAugust 30, 2016

Can you see it?

What does it mean to you? Hoping is not a viable strategy. Success is when preparation meets opportunity. True leaders never limit their possibilities. Success is about identifying and removing barriers to performance. The will to win is paramount; the will to train is indispensable.

Army Strong: Leading change with a disciplined process.

My Experience Building HPTMilitary: Founded the Honduran Military

Leadership Academy. Consultant to the Salvadoran

and Guatemalan Military Leadership Academy.

Trained the Infantry Soldiers that liberated Panama “Operation Just Cause” and Kuwait “Desert Storm.

Recruited, Trained and Directed the Mobile Training Teams that provided Security Training to El Salvador and Guatemala during the war.

Promoted to Major (O-4) in 12 years.

Fortune 500/Healthcare: Promoted to the position of

Masters Level Sales Consultant in 14 years.

Ranked in the top 5% of the sales force 3 times during my last 5 years at Pfizer, Inc.

Trained ranked the # 1 in the world in Sales. Small Business: Established 3 Neuro-

Psychiatric Home Health Companies in 3 years.

Increased Profits at ALC Home Health by $500,000 in 8 months.

Academia: Dual Language

Professor, Master Corporate

Trainer and Director of Day

Program.

Agenda The Process of building a High Performance Team. Communication: “seek first to understand and then to be understood.” Education: Equip others for Success. Leadership: Purpose, Direction &

Inspiration. Question and Answers.

What is a High Performing Team?

The Process of building a High Performing Team?

“Start with the end in mind.” Develop a M.E.T.L. Identify the People. Work as a team.

* Alford McMichael, CSM (Ret.) USMC, 2009 Collins, J. 2001, Good to Great.

Team Results = Team member + Leader Behaviors

Team Member Behaviors Leader Behaviors

Define: Communication

Effective Communication

Steven Covey, The 7 Habits of Highly Effective People: “Seek first to understand and then to be understood.”

Harry Beckwith, You, Inc., “People hear with their eyes.”

Sun Tzu, The Art of War, “A leader leads by personal example not force.”

Communicate

Blanchard, et al, 2006 Leading at a Higher Level.

Directive – Results Oriented

Fears lose of control Extremely Task Oriented Can come across as arrogant and as

having no people skills May not consider other views or feelings Well organized Likes the Executive Summary

Interactive – people oriented

Fears lost of social approval or being excluded

Great people skills – great connector May neglect the details Sometimes too talkative May be afraid to make unpleasant

decision Prefers testimonials over facts

Conscientious - process oriented

Needs to know WHY? Lack of flexibility Trusts the evidence – not people Sometimes gets lost in the data and

cannot make a decision Sometimes comes across as being too logical or process oriented

Steady – service oriented

Hates change and making decisions Values feelings, relationships and trust

more than the facts Becomes overwhelmed with too much

information Very slow, but can easily accomplish

work that others find boring

Communicate

Blanchard, et al, 2006 Leading at a Higher Level.

Define: Education

Educate: Train to Win

Blanchard, et al, 2006 Leading at a Higher Level.

Multi-competency Training

Key concepts:

“Leaders are not born; they are trained.”

“Care to Train and Train to Care.”

“Training will take the scales off your eyes.”

Define: Leadership

Leadership: Gets the job done. Purpose: Leadership provides purpose (Why?) Defines the mission, vision, and values. Defines strategic and tactical goals. Goals must be S.M.A.R.T: Specific and Measurable, Motivating, Attainable, Relevant, and Time-bound.

Directs: Leadership provides direction and discipline Defines processes and ensures quality outcomes. Clearly communicates winning strategies and best practices. Organizes, Develops, and Directs High Performing Teams to ensure that the mission is accomplished to Standard (requirements and standards-What, when and how well?)

Inspires: Leadership motivates Creates the “will to win” and the sense of urgency to get the job done

to the highest standard of excellence. Leads by personal example – “a leader is always on display.”

From: Ranger Handbook 2008 , USAIS

Conclusion

Communicate

Educate

Lead

Reference

Blanchard, K. et al., (2007), Essential Skills for Partnering for Performance: The One Minute Manager. In Blanchard, K. and Finch, F. In Leading at a Higher Level (pp. 152-153). Prentice Hall, N.J.